eBay

jstewart62 · ‎10-29-2018

I’ve been on here for 12 years, mostly a buyer but I sell a phone every year or so. I ship internationally as the devices are unlocked.

- Sold a phone to a buyer in Russia.

- Verified TWICE that the paypal payment was legitimate. Paid ~20% commission.

- Shipped a working device promptly using Paypal and USPS.

- Over a week after opening, buyer says it doesn’t work. Refuses to bring it to Apple even though it’s covered under warranty.

- Paypal takes their money back almost within the day. Did I mention the user has had an account for less than two months?

- Spoke with eBay and Paypal 5 times each, both telling me to call the other, after proclaiming that eBay took my money and washed their hands from the scammer, I’m told that “actually, Ebay refunded your money, we didn’t make any from you.”

- Ebay asks me to follow instructions, send the buyer a label or funds for shipping.

- After three failed attempts at sending the payment via Paypal (gasp, he turned off accepting payments) and not receiving a reply from the buyer, I’m instructed to upload a screenshot for my attempt to ebay, completed.

- Couldn’t send a prepaid label from Russia to USPS, told Ebay there are no available carriers.

- After following every request from ebay, guess who was refunded? THE SELLER. I have made ~10 phone calls and sent immediate replies to all ebays questions and the SELLER WINS? He couldn’t even open up his paypal account.

How is this even remotely possible? Is ANYONE reviewing these case notes?

castlemagicmemories · ‎10-30-2018

@jstewart62 wrote:
I’ve been on here for 12 years, mostly a buyer but I sell a phone every year or so. I ship internationally as the devices are unlocked.

- Sold a phone to a buyer in Russia.
- Verified TWICE that the paypal payment was legitimate. Paid ~20% commission.
- Shipped a working device promptly using Paypal and USPS.
- Over a week after opening, buyer says it doesn’t work. Refuses to bring it to Apple even though it’s covered under warranty.
- Paypal takes their money back almost within the day. Did I mention the user has had an account for less than two months?
- Spoke with eBay and Paypal 5 times each, both telling me to call the other, after proclaiming that eBay took my money and washed their hands from the scammer, I’m told that “actually, Ebay refunded your money, we didn’t make any from you.”
- Ebay asks me to follow instructions, send the buyer a label or funds for shipping.
- After three failed attempts at sending the payment via Paypal (gasp, he turned off accepting payments) and not receiving a reply from the buyer, I’m instructed to upload a screenshot for my attempt to ebay, completed.
- Couldn’t send a prepaid label from Russia to USPS, told Ebay there are no available carriers.
- After following every request from ebay, guess who was refunded? THE ~~SELLER.~~ BUYER. I have made ~10 phone calls and sent immediate replies to all ebays questions and the ~~SELLER~~ BUYER WINS? He couldn’t even open up his paypal account.

How is this even remotely possible? Is ANYONE reviewing these case notes?

sam9876 · ‎10-30-2018

You said that you won.

What's the problem?

jstewart62 · ‎10-30-2018

I meant to say that the buyer won, the seller lost. too late to make my edit.

luckythewinner · ‎10-30-2018

@jstewart62 wrote:
- Sold a phone to a buyer in Russia.

Stopped reading here 🙂

m60driver · ‎10-30-2018

There is no seller protection, only buyer protection. Why would you think otherwise?

And I stopped selling international years ago, even to Canada. It is just not worth the added risk to a small seller like myself who self insures.

the1truemojo · ‎10-30-2018

I'm dealing with a similar issue.

Sold an Apple Watch 2. Mailed via USPS priority. Took picutres, made sure to take it to the post office, had the clerk weigh and scan the package. All good right? Seller received the item 10/19, confirmed via USPS. No problems right? Right at the boundry of the 3 business day 'buyer guarentee' period I get a message saying

Oct. 24 : The buyer requested a return

Comments: i paid for a watch and the seller didn’t send me what i pad. i received cables charger and other things and not my order, the box was all tapped and not good packing. please give me a return label to send this back for my money back.

So they are basically claiming I mailed them an empty box and/or that box was opened in transit. (They staged a really nice photo shoot showing just the box, empty, without the watch) Ok. So I submit everything I had to the case, scans of the receipt, pictures of the item, the box, etc. I talked to 4 different eBay reps, all telling me different things. So they basically told me to wait and let 'eBay' handle it. Ok. I sent messages to the buyer advising that I had proof the device was delivered, etc. Nothing for 5 days. I call back yesterday, the rep says, ah don't do anything, you submitted everything you need, we'll handle it from here. Ok. Early this morning the buyer opens a case against me an eBay immediately closes it in their favor stating I owe a refund and they need to mail back the cable and watch band.

I do not undestand eBay's policy. What more do you have to do to prove you sent the exact item to someone. Make a music video packaging and shipping at the Post Office. Get witnesses to sign an agreement that the item was sent? Notarize it? Basically I am out a watch and have to refund the money the buyer sent to me. So I just paid eBay to rob me basically.

I think I'l take my changes on LetItGo or Craislist and meet at a Police Station to make transactions.