I want to refuse a return, do I have to ask ebay to step in?

[*queenreina*]

Sold two items to a buyer. They raised two return requests after they received the item, claiming that I advertised my item was "old version(formula)".

In fact I revised my item description that this item was "new formula" before this buyer bought this item. I explained it so. Buyer claimed again that I had wrong information, so I let them know how to check the description of the item archived at the time of their purchase. After that they never responded.

I will not accept this return request. 

Now, the funds are still on hold. To release this fund, do I need to ask ebay to step in? Or do I just need to wait for some time?

Thanks for any advice in advance!

[bonjourami]

Do not ask Ebay to step in, they will immediately refund the buyer without returning the item, and you will receive a defect. If you want your item back you need to respond to the case with a return label, and refund after return.

[robbie31415]

You can only refuse a return if

Your return policy is set to No Returns AND the buyer selected a buyer remorse return reason.

Denying a return outside of that, eBay will decide against you.

[bonjourami]

I see you are in Korea, was your buyer in the U.S.? If so you cannot provide a return label, but you can Paypal him the funds for the label.

[mtgraves7984]

I want to refuse a return, do I have to ask ebay to step in?

@*queenreina* 

Heck, no, you don't. But if you refuse it, your buyer will have that option in a few days. You don't want that, either. Good luck.

[fab_finds4u]

eBay wants you to resolve a problem by refunding or offering to accept a return and refund when it's  returned.

They don't decide by looking at your listing. They don't decide who is right and who is wrong. 

If you want your item before you refund or eBay steps in and refunds (they will if you don't), then you should accept the return.

[jerseyboymusic]

@*queenreina* You may as well just refund the buyer now... if you refuse the return, they will end up keeping the product and the money, so save yourself the trouble now.

The Ebay MBG supercedes your no return policy

[*queenreina*]

Thanks everyone for the advice.
So the bottom line is, for INAD/defective return requests, ebay will always decide on buyer's favor and never step in and "help" sellers?

[robbie31415]

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@*queenreina* wrote:

Thanks everyone for the advice.
So the bottom line is, for INAD/defective return requests, ebay will always decide on buyer's favor and never step in and "help" sellers?

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That's pretty much correct.

As there is no verification on what is actually sent that is how it will go down.

[kensgiftshop]

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@*queenreina* wrote:

I will not accept this return request. 

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You don't need to accept the return, but you will be refunding.

[kensgiftshop]

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@*queenreina* wrote:

Thanks everyone for the advice.
So the bottom line is, for INAD/defective return requests, ebay will always decide on buyer's favor and never step in and "help" sellers?

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Right

[kako_5344]

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@*queenreina* wrote:

Sold two items to a buyer. They raised two return requests

Buyer claimed again that I had wrong information, so I let them know how to check the description of the item archived at the time of their purchase.

After that they never responded.

I will not accept this return request. 

---

There's a small loophole you can try. Go ahead and Accept the two return requests -- you will have to accept anyway, or just refund with no return needed.

eBay wll tell the buyer that the seller cannot issue a return label, and suggest that the buyer pays first for the return shipping -- without any button to ask eBay to step in, ever.

After you try this @*queenreina* (if you don't accept, eBay will refund on your behalf) it's possible that the buyer might reconsider their old/new formula mistake, and drop their return requests altogether.

[albertabrightalberta]

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@*queenreina* wrote:

So the bottom line is, for INAD/defective return requests, ebay will always decide on buyer's favor and never step in and "help" sellers?

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To be clear, ebay won't have to "decide in the buyer's favor"  if you handle it on your own and your account won't get a defect for not resolving the claim on your own. 

[dbfolks166mt]

     Like bonjourami noted you are in South Korea and you did not provide a lot of information on what the items were or where they shipped to. You may face a few more logistical problems with regards to the return request depending on what the items were and where they shipped to. I am not all that familiar with your shipping services out of South Korea but there are a number of cases where the buyer looses their money back guarantee coverage. 

There are also some specific timelines that must be adhered to. 

     Without more detail as others noted you need to respond to the case. Unless there are some special circumstances you should accept the return and issue a return shipping label if that is possible. 

[iamalwaysright]

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@*queenreina* wrote:

Sold two items to a buyer. They raised two return requests after they received the item, claiming that I advertised my item was "old version(formula)".

In fact I revised my item description that this item was "new formula" before this buyer bought this item. I explained it so. Buyer claimed again that I had wrong information, so I let them know how to check the description of the item archived at the time of their purchase. After that they never responded.

I will not accept this return request. 

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Sorry but if you do this, you will likely never see your items back again and ebay will force a refund out of your account and give you a penalty for it. Best bet is to bend over and accept the return request and continue to process it if you ever want to see your item again, consider the funds pretty much gone unless the buyer fails to return the item AFTER you accepted the return.

This is how it is to sell on ebay.