I think I see how this will end, question is only ... when.

[chariot_badges]

A VERY high percentage of the stuff I mail (USPS) doesn't make it.

This last batch of 14 I sent I got two claims of "not delivered."

One of them WAS delivered, the other one the buyer gave me his old address (he admitted this in a message.)

I am currently at a Transaction Defect Rate of 1.08%, so I am already paying an 8 percent fine for my laziness and bad customer service.

Adding these two in on that will bring my TDR to about 1.2% -- at 2% I'm fired.

This trend is not good:

The post office isn't going to improve.  In fact I think it will get worse.

You guys will be glad to see some competition going away.

Ebay isn't going to cut a small seller a break. (they don't want small sellers here and are doing all they can to eliminate as many as possible).

And, no matter how hard I work to please the buyer, 

it is not possible 100% of the time.  Ebay knows this and is using that

as a tactic to eliminate as many small sellers as they can, and convince us that

it's our fault for being 'bad'. 

I've asked for advice here before and it really appears that there isn't any.

The only thing I will say is the "just do a better job" advice ... isn't really advice. 

[kensgiftshop]

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@bonjourami wrote:

Looks like most of your complaints are for item not as described, and transaction cancellations, thats the kiss of death for any seller.

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They have a lot of stuff in their descriptions, but nothing about the items.

[fashunu4eeuh]

@chariot_badges Wrote: “Well, that must be because I suck.   Right? And I should be fired.  Right?

”I want them to stay away, and if my response to 

stupidity offends them, they can shop at YOUR store…”

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Ok—apparently time i spent today, thinking about your issues, @chariot_badges, and hoping to come up with some decent advice, was to no avail.

Because it can be a serious roadblock to resolution when one asks for help, and then responds by metaphorically spitting in the giver’s face. 

[itsjustasprain]

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@chariot_badges wrote:

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@tobaccocardyahoo wrote:

I use USPS and rarely have an item which has a not delivery claim.

Well, that must be because I suck.   Right?

And I should be fired.  Right?

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No one has said that except you.

It is true though that your descriptions go on and on about how customer supportive you are and yet your Neutral and Negative feedback shows numerous arguments in reply. It might be more clear to say (in the listing) that these are used emblems pried off of junked and wrecked vehicles and so people should study the flaws that will be present. That excuse that mounting pins will probably be missing because they are 'brittle from age' is not terribly convincing when the whole vehicle is sometimes less than 10 years old. 

Your photos are extremely clear but you might want to call out missing pins or other obvious damage. You know at listing time if the buyer is going to have to use adhesive because the original pins are gone so call that out in the listing in order to avoid a buyer surprise later on. Not all are worth selling after all. Slow shipping just compounds things when the item finally arrives and is deemed (by the buyer) as not fit for service.