I received an empty envelope in a return request what can i do??

[amistad63]

in a return request

I received an empty envelope
from the postman hands he check and confirm envelope is empty he stamp the seal of RECEIVED WITHOUT CONTENTS what can i do??

[bimmerpc1]

Frustrating, isn't it?

A few years back we paid to ship back a 17 lb item on a bogus return, the scammer sent an envelope with some cut-up coupons in it.

eBay directed us to visit our local police station and get a police report.  We did that.  eBay refunded the scammer on their own dime.

We were still out the cost of the 17 lb return label.

[heckofagame]

That's a tough one. If it was marked as received without contents by the postal service, then technically it is not received, and you should not have to do a refund.

Maybe contact the eBay for Business group on Facebook. 

[markdbell]

I have been curious about that too. I sent a return label to a Zero (0) Feedback Buyer who claimed fraudently that the item was missing parts, which was impossible unless the item was broken apart. So why can a buyer claim that a shipment was empty and receive their money back; however, a seller cannot do the same when the return package is empty?

[stainlessenginecovers]

A seller can only refund 50% (if TRS etc.); but I know sometimes that doesn't help. Do the police report as mentioned and contact ebay on facebook. 

[katzrul15]

Tagging on:

Here is the link

https://facebook.com/eBayForBusiness

Send them a private message - button upper right.  Good luck!

[southern*sweet*tea]

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@amistad63 wrote:

in a return request

I received an empty envelope
from the postman hands he check and confirm envelope is empty he stamp the seal of RECEIVED WITHOUT CONTENTS what can i do??

---

If the buyer received a package stamped by the Post Office as "received without contents" that means the package broke open somewhere in transit. It wasn't packaged well enough.  The buyer should get a full refund.

[partfinds]

File the claim with post office and refund buyer