@kindredspiritsvintage1969 wrote:
I noticed that the description of an item I sold was not accurate after it was purchased. I've been trying to contact the buyer to see if they still want it or if they prefer me to cancel and refund. I have not heard back from the buyer and it has to be shipped no later than tomorrow. I am somewhat new to selling on Ebay and have not come across this situation before. I am wondering, if I don't hear from the buyer by tomorrow, should I just cancel it? Any advise is greatly appreciated:)
It depends how egregious your error was... you don't ask them to reply, you tell them the problem, then you say "If I haven't heard from you by (and give a reasonable time)", I'm going to... and then decide if you think cancelling or sending is the better default, pending on what's wrong. (Maybe you can share that and we'll tell you what we think)
I also would give the buyer some bonus or discount because they didn't get exactly what they ordered. On low value items I mess up on, I refund in full after I ship their item (which they can have free). On more expensive items I might offer a substantial discount, like 50% on the order total. Sometimes a problem is not great, but is not such a big deal for a much lower price.
Make sure if you give a freebie you ship first and then refund, otherwise you might end up with a defect. When I give the refund, I put "not as described" as the reason for the refund. it doesn't show up as a SNAD defect when I do that, only if the buyer files a SNAD claim (so far that's how it's been).
C.
