I need help please

[doucas-15]

I tell you my story a month ago I sold a Sonos in wall speaker and I sent the product on January 30 and the buyer received it on February 4, the buyer did not respond to messages and until 2 weeks later. I had to leave the complaint because the money was not released, the buyer insisted that he did not receive it, after proving to eBay that he did receive it, eBay released my fund, now 1 month after the sale, the buyer wants a refund because it is not the correct product!! you're crazy? First you want to steal it and then you say it's not the right one? 1 month later? How does eBay support this type of scammers?  What I can do ? 

[golfingaddict]

Accept the return, refund the buyer.  Sell it to someone else once you get it back.

Fighting it will only make it worse.

[theteamsetguy]

@doucas-15 ,

Did the buy open INAD case thru eBay? If this is the case, you will have no choice but issue a return label to get your speakers back. If you don’t issue the return label and the buyer asks eBay to step in, eBay will rule in favor of the buyer and they will take the money from YOUR checking account and let the buyer KEEP the speakers. You will be out BOTH the money AND the speakers. Also, you listed the speaker as brand in the box when the pictures clearly show they are not.

Ebay has a MBG policy that protects buyers. It trumps any no return policies a seller may have. Remember February only 28 days so the buyer may be within the 30 day MBG window.

[doucas-15]

but I sold something new!! and at first he said that it had not arrived, and after winning the case he said that he received it and wants to return it a month later, because eBay supports this!

[ittybitnot]

@doucas-15 

Did your buyer file an eBay claim, or are they just messaging you?  

To what city/state did you ship this product?    

[ebooksdiva]

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@doucas-15 wrote:

but I sold something new!! and at first he said that it had not arrived, and after winning the case he said that he received it and wants to return it a month later, because eBay supports this!

---

Yes eBay supports this...it's called Money Back Guarantee. Buyers have 30 days from day of delivery to open a return.

Accept the return, issue the return label, get your widget back, refund then relist the widget. 
If you don't accept the return, the buyer can ask eBay to step in. eBay will refund the buyer from your funds, allow the buyer to keep the widget AND give you a consolation prize of a defect on your seller dashboard for cases closed without a seller resolution. 

[doucas-15]

If you opened a return case after losing the case of not having received the product, it's funny, right? I will not sell anything again for this S#it

[doucas-15]

If you opened a return case after losing the case of not having received the product, it's funny, right? I will not sell anything again for this S#it    Boss I pay almost 100. Box just for send that, What if the buyer sends me my damaged speaker as a proposal? what can I do, I send the product NY to AZ

[golfingaddict]

Yes, and you accepted this when you agreed to sell on eBay.

Sadly, it is the cost of doing business and a risk you run with every item you sell.

A buyer can return it even if there is nothing wrong with it if they claim a not as described reason.

Does it seem odd, funny, suspect? Of course, but that does not change the money back guarantee.

Accept the return, issue the label, get the item back, refund the buyer in full.

You can't make eBay change their minds on this.

[jerseyboymusic]

@doucas-15 

I'm confused by this in your OP...

" I sent the product on January 30 and the buyer received it on February 4, the buyer did not respond to messages and until 2 weeks later."

Why were you messaging them for two weeks? 

Also, Ebay has a 30 day money back guarantee, so a buyer can return an item back for any reason that will skirt around your "no return" policy. 

Also, as a new seller, Ebay holds your funds for at least 30 days.

[doucas-15]

What I want to explain is that you received the item on February 4 and I asked you by SMS, did you receive the product? everything's fine ? and he didn't respond, he just said that he didn't receive it... and after I won the case, now he wants to return it!! ahhh but wasn't it that you hadn't received it? thief!! Now you want to return a product that never arrived because it is not the correct one? I will never sell again

[bdmh-enterprises]

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@doucas-15 wrote:

I tell you my story a month ago I sold a Sonos in wall speaker and I sent the product on January 30 and the buyer received it on February 4, the buyer did not respond to messages and until 2 weeks later. I had to leave the complaint because the money was not released, the buyer insisted that he did not receive it, after proving to eBay that he did receive it, eBay released my fund, now 1 month after the sale, the buyer wants a refund because it is not the correct product!! you're crazy? First you want to steal it and then you say it's not the right one? 1 month later? How does eBay support this type of scammers?  What I can do ? 

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Just a wild guess, but maybe the buyer didn't like being harassed with multiple messages and a false positive feedback about the release of funds that they have NOTHING to do with...

Also, you listed the item as NEW, but the pictures show that the item is in fact opened. This miss conditioning gives the buyer a very valid reason to get a return.

What you should do is familiarize yourself with the selling policies so you can avoid this kind of thing in the future.

[ebooksdiva]

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@doucas-15 wrote:

What I want to explain is that you received the item on February 4 and I asked you by SMS, did you receive the product? everything's fine ? and he didn't respond, he just said that he didn't receive it... and after I won the case, now he wants to return it!! ahhh but wasn't it that you hadn't received it? thief!! Now you want to return a product that never arrived because it is not the correct one? I will never sell again

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While communication is a plus it is not a requirement. Most people don't check their messages on eBay. 
How can you call someone a thief when they didn't steal anything from you? They want to return it. Like alot of people , your buyer probably didn't look at the item until recently when they discovered it wasn't correct and opened a return. Sorry, if it upsets you, it's business, you shouldn't take it personally.
Returns are part of doing business. Like or not. 

[monica-sells]

Just a small speed bump in your online selling...

that's a nice little speaker...all you can do at this point is mitigate (limit) the damage to your pocketbook....

Get your speaker back, refund the "customer" and resell your speaker. You will still be ahead.....

If you "fight" this you risk losing the speaker and your funds........just get it over with....

[doucas-15]

It's okay if the product was not what you were looking for, but you should not have said that you had not received it after having had it for more than 2 weeks, from the beginning you should have given a refund, not opened a case on eBay that you had received it and even more so when there are photos of the product at the door of your home, it is dishonest, my brother