I decided to risk a defect.

[robbie31415]

It's pretty much never a good idea to escalate an INAD return to a case as a seller.

However I wanted to see what would happen by being totally honest.

When the buyer sends an item back you are given 2 days to inspect.

So I did that just that inspected. On the return there is a 'Report a problem'. The seller is given 2 options 1 for when they send the same item back but it's false INAD or they damaged/used item. Second one 'sent wrong item back'.

So im dealing with a scammer who sent me a card size poly envelope back instead of the raised queen size air mattress that I sent them.

So I report correctly 'sent wrong item back'.

This brings you to a screen that eBay advises a case should be created for this specific situation with no other options to give a deducted refund.

Unlike the first option that would bring you to the deduction screen.

I think this is a bad recommendation and is actually suggesting the seller do something against their interest as INAD have high chance to be sided in buyer favor.

Luckily it did pay off for me, but it was super risky.

I think this system design gets more inexperienced sellers in a position to get an unresolved case defect.

 

 

[hartungcards]

Maybe your buyer just forgot to put the raised queen size air mattress in the card size poly envelope.

[robbie31415]

They Probably forgot it while laying on it filing their return.

[hartungcards]

Maybe they didn't get a good night's sleep on it.

[redlinear]

Y'all sure worry a lot about Defects.  I'm not sure I even saw that performance page until I saw Defects being discussed in this forum.
Always handled eBay business about the same as in house business and never gave it a 2nd thought.
If I thought I should refund, I did.
If I thought I should cancel, I did.
If something didn't leave here within 24hrs...no big deal, it'll ship tomorrow.

Are defects "really" that big of a deal to pay attention to?   I mean, does it make some sort of difference every time you get one?
Top Rated and as far as I know, always have been
Sorry, just never really paid any attention to it

[fab_finds4u]

Pm me their name I want to put them on my Best Buddy List.

[fbusoni]

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The buyer gets a refund?  

I know I'm old, but this I don't understand.  

[robbie31415]

Well it's more than a defect. It's a greater chance of loss of more money in a fraudulent return.

When you report the correct reason the only option it gives you is to open a case.

Once a case is opened you lose your protections of deducting from the return.  So you are actually losing money. If the case is decided against you and most INAD I would say is decided against seller.

The system will not allow you to report correctly and deduct.

[robbie31415]

Sorry I already burned this buyers account.

No clue what they will make for their new one.

 

[robbie31415]

Scam sellers could just lie and say they receieved something different.

EBay will typically always refund.

Most of the time it will come out of seller pocket, I was lucky this one didn't.

[fbusoni]

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@robbie31415 wrote:

Scam sellers could just lie and say they receieved something different.

EBay will typically always refund.

Most of the time it will come out of seller pocket, I was lucky this one didn't.

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What do you think made the difference that enabled you to come out of this in one piece? 

[12345jamesstamps]

No defect which is great!

But that 'dispute as didn't recognize purchase from credit card it still out there'...

[carlmarxx]

 I don't know about lucky   ,   but for some reason  ebay  decided  it was better to keep the scam buyer  from going to  their  credit card  company to file fraud  SNAD and Provent  chance  of   a $25  fee  .that maybe why they paid that buyer off  .     

[lakefor94]

@robbie31415 

Sounds like this is an instance where an eBay employee might take a gander at the case and make a decision.  And then again, who knows? 

If that is the case and eBay did look at it, they can easily take a look at the seller account history and buyer history.

They refund the buyer out of their pocket in most of these cases if not all, That is just the way eBay operates, even when they know the buyer does not deserve a refund.

Thanks for sharing all these details. Much appreciated. 

I have done the 50% deduction before but never went to the 2nd option as you did. Great to have the clarification. 

[lakefor94]

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@12345jamesstamps wrote:

No defect which is great!

But that 'dispute as didn't recognize purchase from credit card it still out there'...

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eBay has already refunded the buyer. There is no credit card case to file.