I am done with eBay after 24 years.

[cybsara]

The time has come where I have removed my listings and closed my shop. I had a buyer misuse returns, I had alerted eBay from day one she was. Received the return on the 8th (Sat), RECORDED me opening it on the 9th (Sunday), contacted eBay TUES the 11th, only to see the return complete on the 13th. Called CS again, they forwarded it to the care dept. I get a response in an hour, only to tell me I had to contact them within 2 business days and I didn't. Funny? I have the email in my inbox asking to rate "how did we do" on Feb 11th @ 3pm after I had called and spoke with Anna, who btw had a rooster crowing in the background. But they also suggested I have free returns on my listings as this will increase sales. UHHHHH, All my listings have this, including the one in question. (which just makes me feel like they are giving generic responses and not doing their job.)

The buyer returned the item damaged, put the earrings UNDER the cotton of the jewelry box, so they shifted around on the carboard, scratching the surface. One of the earrings was missing a battery. Both earrings were turned on to engage the led feature and the safety tabs were not included.

I reply back explaining that I did contact on the 11th and even rated my experience with the agent. Only for them to reply that I did not contact them.

I have pulled ALL my listings, I have closed my shop and will withdraw everything. I'm done. I've also rated them on BBB and filed a complaint about their service.

Ebay was never like this. I can't even say as a seller they are failing, they failed me as a buyer too. And in all my years, this is the 2nd time ever I have ever have a buyer misuse returns, but eBay is catering to their bad behavior as well. (Seller said it was XL, got it, the size was wrong, contacted seller, they said I should have asked for measurements prior to buying. -**bleep**?- Open return, seller closed it out. Call eBay and they said I should have called them as now there's nothing they could do. Huh? **bleep** if you ask me and I was out $150. (I don't know why it was bleeped. I didn't swear but maybe used acronyms?)

When I had expressed they would be charged a restock fee, as they had used the product, they became upset and said if I do, they would leave me a neg feedback, that is extortion, clear as day, and anytime I have encountered that, ebay pulled the review. This time? Nope. Leaving it but it won't count against me.

Also, this buyer has sold 400 items and doesn't have one review from a buyer, but you can see her feedback she left reviews for buyers.

Either way, I just hope it was worth it for them. I have 2K followers just on FB alone that I haven't made a post about this. My Dad and my oldest daughter will be pulling their shops as well. My following is growing on Bluesky, but am waiting till I hit 1K to make a post, which should be in a few days.

I imagine I am not the only seller they are mistreating and not doing their due diligence to research what has transpired on my account. eBay is on the fast track to crashing and burning. And if they are doing this to me, only a matter of time before it happens to you.

It makes me sad that this is how it ends after 24 years, but I simply can not support a company that is this terrible when it comes to support. (while this account says 16 years, I had another account I had used previously that was my buying turned into selling account, but created this one to keep them separate, but last several years I don't bother with the other account and solely use this one. Other account had at least 2k feedback. I will find that other account and pull it too.)

I'm also feeling I should reach out to my local news. As the BBB asked me if I am ok with being contacted by news media and I said Yes, this really needs to be brought attention to.

BYYYEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEE!

[gurlcat]

---

@powell-collectibles wrote:

I don’t get it. Is this a well-known seller? Highly unique items that draw people into eBay? I feel like I’ve missed part of the plot. Otherwise, is this just a spoof post?

---

OP said she’s made many contributions to this Community but the profile shows only one reply made In 2019. Maybe another identity, but then why use this one to make the big goodbye rant?  

[lakefor94]

---

@stainlessenginecovers wrote:

---

@cybsara wrote:

That is my newer listing, as eBay made it impossible to edit the older listing that sold over 2k pairs. Which is another thing that bugs me, this is the only venue that doesn't allow you to edit listings to add variations.

The lack of support for a smaller item is proving that what could happen on a more expensive item and I do have higher value/collectible items I sell.

I have had a handful of friends leave before this, one of which I had just told her I'm done said it was about time.

I sell on Etsy and Amazon that make selling worth my time and offer support unmatched with eBay. 

---

There is NO support on Amazon so please stop spreading misinformation and Scammers can get you on either of those sites, as they both offer 'returns' and buyer can 'return a rock' and nothing will be done (they won't take video/pictures as proof either as too easy to modify)

---

Been selling on Amazon for 8 years. I get double the returns on Amazon for the same amount of sales. 

[sodelight]

So earrings have batteries now!! 😲

[rugerskick]

Sorry to see you leave.  Maybe consider in the future selling certain items that are lower risk, here. Sometimes its a matter of some items just seeming to do better on certain sites than others.  I know you have more issues you stated than just this, so I get it if thats no longer a feasible choice for you.  We all have different breaking points, and sometimes an incident is the last straw.  This one was yours.  Hope you have success in the other places you're on.

I think its just geting harder for sellers no matter where we are, the scammers just keep scamming and the sites in general do not give two squirts about sellers being defrauded.

[tobadger]

"What exactly happened to you?"

I looked for my posting about my incident, and it seems to have magically disappeared.  Imagine that!  Anyway, it was a couple of short paragraphs that are too time consuming to retype completely.  Essentially, they held my money captive even though I wasn't required to supply my tax info at that time.  In hindsight, I should have let them keep the money and deal with it themselves.  It ended my selling career here, and limited my purchases to a very low level.  Not a happy camper now.

[gurlcat]

Do you have another account you might have written the incident post with?  The only reason it would have been deleted is if it violated community policies, and those do not include simply posting outrage about an eBay decision, bad buyers, etc.  

[getouttaheah]

25 years and they are doing this to me too. I've had it! Not the first time they burned me. This time, I sold a non-working for parts only laptop and the buyer says he wants to return it because swollen battery (which is a LIE) and "other factors". No images, no proof of any kind. eBay wants me to give this jerk his money back. $120 sale and I only received $80, after being taxed, feed, sending expense WITH A FEE ON THE SHIPPING. And they want the $80 back and money for a label for the jacka$$??? I've removed all my listings too. As soon as I can, I'm off eBay. They don't deserve the time of day from any of us.

[lakefor94]

@getouttaheah 

Selling any type of junk that does not work is risky business and it does not matter how it is described. Listing items that do not work is just begging for a return. 

I have learned to just recycle or throw away the junk. I know it is hard to do when you "think" it is worth something. Junk is best parted with, unless sold locally for cash. Even then, can be a hassle.

[getouttaheah]

That is just not true at all. I have sold many, many laptops and small electronics that were no longer working as designed. It is useful for repair shops to find parts that may be difficult to find or not being made at all anymore. It keeps the stuff out of landfill, better than recycling it. All recycling is, is is throwing it out. This is the 1st time I ever had it happen. But it's not the 1st time I've had a buyer swindle me and ebay backed that up. There is no such thing as seller protection anymore. 

[fbusoni]

---

@getouttaheah wrote:

That is just not true at all. I have sold many, many laptops and small electronics that were no longer working as designed. It is useful for repair shops to find parts that may be difficult to find or not being made at all anymore. It keeps the stuff out of landfill, better than recycling it. All recycling is, is is throwing it out. This is the 1st time I ever had it happen. But it's not the 1st time I've had a buyer swindle me and ebay backed that up. There is no such thing as seller protection anymore. 

---

@getouttaheah 

It seems to me that the introduction of the eBay money back guarantee (2008?) fundamentally changed the selling landscape here. 

I too have been here for 26 years and because I know that on eBay the customer is always right, I have built into my selling model a way to ensure that I can more than  cover losses from dishonest buyers.

Thus far, as a result of a very deliberate selling strategy (and some luck), I have not had a bad experience like yours.

But if I had the courage to sell non-working or non-functional items (or --LMFAO -- things like battery-powered LED earrings that are supposed to rotate and provide a light show) to the general public I'd never allow myself to be driven off the platform because eBay refused to get involved in a small-value dispute for the simple reason that that is not what eBay does.  

[lux.ra_14]

---

@cybsara wrote:

I'm also feeling I should reach out to my local news.

---

A disgruntled eBay seller is not news.

[fbusoni]

---

@sodelight wrote:

So earrings have batteries now!! 😲

---

@sodelight 

In my opinion, your observation goes to the very heart of the issue at the center of this entire discussion.  

What one sells on eBay will, to a very great degree, determine what sort of buyers one attracts.

Ergo, some forethought is definitely required before opening a selling account.

[pickapaper]

@sodelight wrote:

So earrings have batteries now!! 

@fbusoniwrote:   "In my opinion, your observation goes to the very heart of the issue at the center of this entire discussion.  What one sells on eBay will, to a very great degree, determine what sort of buyers one attracts."

OP has found a niche market selling to Cos Play people.  (Basically, that is adults dressing up in costumes and accessories to resemble a fictional character, often sci-fi, anime, comics, etc.)  I don't understand it but I know a lot of people are into that.   According to OP, she has made a lot of money with this and I don't doubt it.  But she should understand that not every transaction is going to go perfectly.  She has had a very good run on eBay but is now letting one bad $35 experience end her selling here.  It's too bad that she feels that way. 

[jerseyboymusic]

All this drama for what looks to be a $36 transaction?

[johnrj1226]

In baseball or softball it's 3 strikes and your out not 1.  Of course, one can foul off as many pitches as  they  can before getting a hit, or get hit by a pitch or get ball four.  Same thing in life and selling. 

In conclusion, "One robin does  never makes a springtime." and  "Life is not fair get used to it."