The time has come where I have removed my listings and closed my shop. I had a buyer misuse returns, I had alerted eBay from day one she was. Received the return on the 8th (Sat), RECORDED me opening it on the 9th (Sunday), contacted eBay TUES the 11th, only to see the return complete on the 13th. Called CS again, they forwarded it to the care dept. I get a response in an hour, only to tell me I had to contact them within 2 business days and I didn't. Funny? I have the email in my inbox asking to rate "how did we do" on Feb 11th @ 3pm after I had called and spoke with Anna, who btw had a rooster crowing in the background. But they also suggested I have free returns on my listings as this will increase sales. UHHHHH, All my listings have this, including the one in question. (which just makes me feel like they are giving generic responses and not doing their job.)
The buyer returned the item damaged, put the earrings UNDER the cotton of the jewelry box, so they shifted around on the carboard, scratching the surface. One of the earrings was missing a battery. Both earrings were turned on to engage the led feature and the safety tabs were not included.
I reply back explaining that I did contact on the 11th and even rated my experience with the agent. Only for them to reply that I did not contact them.
I have pulled ALL my listings, I have closed my shop and will withdraw everything. I'm done. I've also rated them on BBB and filed a complaint about their service.
Ebay was never like this. I can't even say as a seller they are failing, they failed me as a buyer too. And in all my years, this is the 2nd time ever I have ever have a buyer misuse returns, but eBay is catering to their bad behavior as well. (Seller said it was XL, got it, the size was wrong, contacted seller, they said I should have asked for measurements prior to buying. -**bleep**?- Open return, seller closed it out. Call eBay and they said I should have called them as now there's nothing they could do. Huh? **bleep** if you ask me and I was out $150. (I don't know why it was bleeped. I didn't swear but maybe used acronyms?)
When I had expressed they would be charged a restock fee, as they had used the product, they became upset and said if I do, they would leave me a neg feedback, that is extortion, clear as day, and anytime I have encountered that, ebay pulled the review. This time? Nope. Leaving it but it won't count against me.
Also, this buyer has sold 400 items and doesn't have one review from a buyer, but you can see her feedback she left reviews for buyers.
Either way, I just hope it was worth it for them. I have 2K followers just on FB alone that I haven't made a post about this. My Dad and my oldest daughter will be pulling their shops as well. My following is growing on Bluesky, but am waiting till I hit 1K to make a post, which should be in a few days.
I imagine I am not the only seller they are mistreating and not doing their due diligence to research what has transpired on my account. eBay is on the fast track to crashing and burning. And if they are doing this to me, only a matter of time before it happens to you.
It makes me sad that this is how it ends after 24 years, but I simply can not support a company that is this terrible when it comes to support. (while this account says 16 years, I had another account I had used previously that was my buying turned into selling account, but created this one to keep them separate, but last several years I don't bother with the other account and solely use this one. Other account had at least 2k feedback. I will find that other account and pull it too.)
I'm also feeling I should reach out to my local news. As the BBB asked me if I am ok with being contacted by news media and I said Yes, this really needs to be brought attention to.
BYYYEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEE!
