The eBay Community

Tracking a Package that is Taking the Scenic Route

So I mailed an envelope(4 1/8 X 9 1/2 inches) to Croatia with tracking where it was scanned by the post office.The 'estimated delivery has changed'...from May 14th-May 26th to May 30th-June 4th...reason 'running behind'.I do not have EIS...this is ju...

Item I sold arrived damaged.

I shipped a guitar hero guitar and game to a buyer. The guitar arrived broken. I am of course willing to issue them a full refund and they are willing to ship it back to me. I don’t have returns turned on. I know they can still initiate a return for ...

Question about refund

I bought an item from a seller that looked mint in the listing photo, but when it arrived, the box is damaged. I contacted the seller, told the seller it was damaged before it was shipped. Because the packaging doesn't have any damaged from shipping....

eBay changes their policy on delaying shipping for a buyer.

News to me, but I found today that eBay will allow delays in shipping to a buyer their item(s). I was always under the impression that I had to ship within my standard shipping policy. Now, an eBay CS states that as long as the customer asks, I will ...

Resolved! Buyer filed disputes on two auctions they won from me and they haven't even been delivered yet.

Hello! My very first time posting on here, and my very first disputes, and I've only been selling since January of this year so I guess I'm just here for any insight or clarity. Subject title basically sums it all up. Buyer placed multiple bids on tw...

Resolved! How eBay does not protect its sellers

So I'm coming here to warn you sellers about eBay strategy. Recently I sold two posters to an individual. She after changed her mind and wanted to return the item because she didn't like the item that she purchased. Seeing that I have the no return p...

Got an email on "Grace Period ending Soon"

I got this email message and I don't know what this means (I'm a real novice). I recently suspended my account for a while due to a bad car accident. Do I need to do something? Thanks, Jana Your grace period ends soonHi Jana,We see that you have a gr...