How would you handle this scrooge customer?

[inhawaii]

Item: Husqvarna safety glasses

Potential cutomer:

Hi - does the classic version have distortion due to the wrap?

Reply:

Hello and Merry Christmas! I'm not sure what you mean?  Aloha, James 

Potential customer:

If you are selling to the English speaking public, you must learn to speak the language. Does the curving of the lens make your vision poor or not real?

[dirk12955]

Ignore,     Block.

Merry Christmas to you.

[creativecrisis]

No holiday spirit there. 🤣

Reply no more and BBL?

[inhawaii]

I was born here and English is my ONLY language!    LOL   😃

[ckimodog]

@inhawaii 

Don't waste your time. Slinging insults right off the bat?  Aloha. BBL. 

Mele Kalikimaka Kimo.  

[tools*]

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@inhawaii wrote:

Item: Husqvarna safety glasses

Potential cutomer:

Hi - does the classic version have distortion due to the wrap?

---

He's asking about the optical quality of the curved plastic safety glasses that you're selling.

[chapeau-noir]

<<Does the curving of the lens make your vision poor or not real?>>

Reads like bad google translation. 🙄

[biggymoe]

Original question doesn't really seem that difficult to understand.  But that's just me.

[mike_jayroe]

I had to wear safety glasses, over my prescription glasses at my last job. Had no distortion. Then I got a pair of prescription safety glasses and the only distortion was if you looked hard to the right or left. 

Play it safe and find a new customer for them. Most likely he would file a NAD complaint and demand a refund.

[inhawaii]

Would Husqvarna make/sell these glasses with curved lenses if they distorted your vision?

There are literally millions of other glasses with curved lenses.  Do they distort your vision?

Do I try them on and see of they distort my vision?

The question just kind of threw me off.

I honestly did not know how to answer it.

[yuzuha]

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@biggymoe wrote:

Original question doesn't really seem that difficult to understand.  But that's just me.

---

Same. Maybe it's just because I've spent so much time around non-native English speakers.

[ebooksdiva]

I'm with everyone else, Ignore and block.

Happy Holidays!!

[stainlessenginecovers]

My response:

"If you knew anything about the human head- ALL GLASSES & ALL GOGGLES are Curved because the human head is 'CURVED' and there is not a pair of glasses or goggles on planet Earth that are "distorted" because of that"

[spark-chaser1]

My life depends on the grade of optics in a pair of safety glasses. Some DO distort vision like a lens would, so if there is enough bend, it can either magnify or reduce your sight picture and depth perception. 

When your face is 6 inches from a 600 volt buscar in a transformer vault, you don't want to be guessing your depth.

I understood 100 percent what the buyer was asking, but I think I would have found a better way to frame my reply than that buyer did. Not everyone has manners, but they do have money, so I'd just let it ride and decide whether or not you want to answer and make the sale.

[spark-chaser1]

They all curve, but one piece arc shields and safety goggles can distort a view.

For all I know, this guy is a blowhard who is making much ado over nothing. He probably wears safety goggles to cut bread.

But if its a highly critical job being done, such as high-tension electrical, then I would be asking the same question. By that same token, I'd want to buy such in person where I can try them on, not where I'd have to go through waiting, returning, waiting and rebuying.

Let it be known I'm only agreeing with the buyers logic in part A... sight quality. In part B... the buyer is an unruly pack animal, if you catch my drift.