eBay

quadcitypickers · ‎06-14-2018

eBay needs a balance system that takes into consideration the amount of time, the dollar amount sold, and the number of items a seller has transacted, and compare that to someone with say a buying account that has been open a month, and this is the first item they purchased.

Otherwise there really is no trust. I would say 3 years, at least 30 grand, and at least 1000 sales.

Because anytime someone gets scammed, the pre-packaged response is "we have to treat everyone back to square one".

That makes little sense. Would you buy a $1,000 item from a retailer that has been around 10 years and has good ratings, or someone random dude in a alleyway?

There has been a lot of sellers leaving lately because they sell expensive items, get scammed, and then leave or sell more expensive items somewhere else. Ebay needs to wake up and realize "hmm, we are missing out on big fees by letting people get scammed and leaving".

The more people that get scammed, the more they will tell their little scammer friends and it will become rampant, moreso than what is happening.

eBay places zero trust in the seller, takes the buyers word, this is not in any means equal, balanced or fair.

ed8108 · ‎06-15-2018

@designforyou wrote:
So in her scenario if a buyer who whowho does not have much of a reputation buys from a seller whowho has her prerequisite requirements and is scammed, the buyer would be out of luck and a seller could continue doing this until their reputation started suffering from it.

That scenario does not exist on EBAY today. I think that happened more in EBAY's past, but not today.

What is a shame is that honest, successful, follow the rules sellers are now being hit with false buyer fraudulant snads. Returns are rising, not decreasing, and I do know from personal experience buyers do lie in SNADS in order to get a full refund and free shipping. Making it easy, attracts some of the worst behavior(lies, cheating, fraud) in people. I am not talking about sleazy sellers, or new sellers who don't quite yet understand ebay policies for listing an item. I am talking about sellers who have been here for years selling with very little to no problems with buyers, now suddenly seeing increased returns via SNADs and cancels.

Reality

Ebay's current policies are not designed and implemented to attract sellers to list items for sale on ebay.

Ebay's policies are in place to attract buyers.

Scamming may be addictive for some individuals.

Report the buyer may not be the cure, but may be helpful in minimizing

the spread and frequency of scamming.

designforyou · ‎06-15-2018

Of the last four items I bought, three were not as described. Can I live with them? Yes Should I have to is another story, but the buyer should not be put in the position of deciding do they settle because they want the item. They did not get what they paid for.

I agree with you on the above. No buyer should accept obvious not as described. I as a buyer in the early years here, was disappointed several times by inaccurate descriptions, and a few items never sent. Yes, refunded in most cases, however I recall one seller who hid the damage in the photo, did not describe the damage either. I received an item with holes in it that were hidden by the items attached scarf. I filed a claim and ebay denied it becaue the item was described as used vintage. As a buyer that really ticked me off.

I have to say the majority of what I purchase today is as described. However as an experienced buyer, you know what to avoid when buying more so than a new buyer.

couldabeenworse · ‎06-15-2018

But the point is, in order for there to be EQUALITY between the buyer and seller, the SNAD Return has to have some paramters so that there is a limitation to how a buyer can claim NAD item.

There is no such "equality" and there never has been.

At this point in time, a lot of powerful interests (merchants, manufacturers, banks, etc.) are pushing to attract consumers to online sales by eliminating almost any risk. This is not just an eBay thing.

castlemagicmemories · ‎06-15-2018

@designforyou wrote:
Of the last four items I bought, three were not as described. Can I live with them? Yes Should I have to is another story, but the buyer should not be put in the position of deciding do they settle because they want the item. They did not get what they paid for.

I agree with you on the above. No buyer should accept obvious not as described. I as a buyer in the early years here, was disappointed several times by inaccurate descriptions, and a few items never sent. Yes, refunded in most cases, however I recall one seller who hid the damage in the photo, did not describe the damage either. I received an item with holes in it that were hidden by the items attached scarf. I filed a claim and ebay denied it becaue the item was described as used vintage. As a buyer that really ticked me off.

I have to say the majority of what I purchase today is as described. However as an experienced buyer, you know what to avoid when buying more so than a new buyer.

I've asked questions about possible damage that was hard to determine from the pictures, only to be told the item was fine, and then it arrives with the very damage I questioned. Seller didn't look and admits this! So possibly the answer is just don't ask questions, just don't buy.

I've been on Ebay for almost two decades and I buy with tolerance, with a grain of salt, (sometimes the whole block) because I am understanding. I am not looking for issues with anyone, but I have to say as time goes on, the possibility of a SNAD has become greater, no matter how thoroughly you vet the seller or the listing, no matter if TRS or rank newbie, no matter if on Ebay for decades.

Like many buyers, I save negs for truly egregious behavior. You have to really earn one from me.

I was in a similar situation as you were. Item had 12 pictures, just not of the top of the box, which had a two inch rip in it. This collectible item was NRFB but that damage was from someone not slipping the tab out of the slot and hurriedly opening it, and it greatly diminished the value. Contacted seller, who said I just wanted to keep it and get a refund. I never said that, I explained the situation and asked for a return. Opened a return, got three days of abusive, hostile messages, and just before I could escalate, seller grudgingly offers a partial refund. NO, I asked for a return. Got refund, seller relisted, mentioned the rip but did not lower the price. I found another one two weeks later, perfect, at 75% less.

I'm so sorry you did not have a good outcome from your case, with deceptive listing pictures.

tunicaslot · ‎06-15-2018

@dolldesigns4u wrote:
I agree with OP. IF a seller has been on Ebay for quite some time, and has good feedback and high sales, it is unlikely the seller is the scammer.

Not sure how long you've been using the boards - but many member can tell you of sellers that scammed buyers way back when and they are still on here today scamming buyers. They know exactly how much they can get away with meshing it with legitimate sales.

To the one poster - defects are not always able to be seen in pictures - especially ones that are fuzzy and out of focus. There are all the condition spaces in item specifics for most items that you mentioned. But Often sellers don't fill them out - and in doing so cause their own problems.

Sorry - I'm one of those buyers that hate the "See pictures" and nothing more in the description. I back click and move on. As a buyer - I don't want to be inconvenienced with having to deal with a return.

tunicaslot · ‎06-15-2018

Exactly how many SNADs do you actually get? Although I've had my fair share - both legit due to my mistake and false because a buyer doesn't want to pay return shipping - but TG they are far and few between.

tunicaslot · ‎06-15-2018

Have you ever used other venues or checked their discussion boards?? You will find that false returns are on the rise on most of the venues.

deser92 · ‎06-15-2018

@designforyou wrote:
So in her scenario if a buyer who whowho does not have much of a reputation buys from a seller whowho has her prerequisite requirements and is scammed, the buyer would be out of luck and a seller could continue doing this until their reputation started suffering from it.

That scenario does not exist on EBAY today. I think that happened more in EBAY's past, but not today.

What is a shame is that honest, successful, follow the rules sellers are now being hit with false buyer fraudulant snads. Returns are rising, not decreasing, and I do know from personal experience buyers do lie in SNADS in order to get a full refund and free shipping. Making it easy, attracts some of the worst behavior(lies, cheating, fraud) in people. I am not talking about sleazy sellers, or new sellers who don't quite yet understand ebay policies for listing an item. I am talking about sellers who have been here for years selling with very little to no problems with buyers, now suddenly seeing increased returns via SNADs and cancels.

Point completely missed

couldabeenworse · ‎06-15-2018

@dolldesigns4u wrote:
I agree with OP. IF a seller has been on Ebay for quite some time, and has good feedback and high sales, it is unlikely the seller is the scammer.

Most of the disputes presented here are probably not "scammers" so much as disagreements. Most buyers by their very nature are a lot more picky than most sellers.

designforyou · ‎06-15-2018

"But it has been this way for a decade, and the number of sellers here, the number of listings here, and the volume of merchandise sold here has grown steadily."

Just wondering if you can point to a report supporting steady growth based on the sellers, listings, and volume? Does your statement include all other countries selling besides the USA?

castlemagicmemories · ‎06-15-2018

@tunicaslot wrote:
@dolldesigns4u wrote:
I agree with OP. IF a seller has been on Ebay for quite some time, and has good feedback and high sales, it is unlikely the seller is the scammer.
Not sure how long you've been using the boards - but many member can tell you of sellers that scammed buyers way back when and they are still on here today scamming buyers. They know exactly how much they can get away with meshing it with legitimate sales.

To the one poster - defects are not always able to be seen in pictures - especially ones that are fuzzy and out of focus. There are all the condition spaces in item specifics for most items that you mentioned. But Often sellers don't fill them out - and in doing so cause their own problems.

Sorry - I'm one of those buyers that hate the "See pictures" and nothing more in the description. I back click and move on. As a buyer - I don't want to be inconvenienced with having to deal with a return.

I do the same. If the seller won't create a description, you wonder:

Is there something not readily apparent in the pictures that they don't want to mention? Are they trying to cover up something? Will you be treated to abusive, hostile messages if you do get a SNAD?

What else may be lacking? Packing? Shipping?

You get the idea.

castlemagicmemories · ‎06-15-2018

@tunicaslot wrote:
Have you ever used other venues or checked their discussion boards?? You will find that false returns are on the rise on most of the venues.

Sad. A disturbing trend.

castlemagicmemories · ‎06-15-2018

Scout

07-25-2016 03:30:52 AM

On July 4th I sold an iPod Touch to a guest buyer. The buyer received the iPod touch (along with a couple cases and a charger) a few days later and filed an “empty box “ SNAD claim.

I called eBay and got the "we give the buyer the benefit of the doubt" and "this is the risk of selling on-line" routines. I called Paypal- no help.

I ultimately lost the case and filed an appeal.

In my appeal I referred to the User Agreement. Hopefully, this can help others .Here is the text of my appeal.

________________________________________________

“I feel eBay is in violation of the eBay User Agreement. Under Section: Policy Enforcement, it states: When a buyer or seller issue arises, we may consider the user s performance history and the specific circumstances in applying our policies. We may choose to be more lenient with policy enforcement in an effort to do the right thing for both buyers and sellers.

This buyer was a guest with -0- history and claimed the Empty Box Claim. I have 11 years on this ebay account and over 2500 feedback score. I am a Top Rated seller. When one googles "ebay buyer claims not received item empty box"

https: www.google.com/search?q=ebay+buyer+claims+not+received+item+empty+box&ie=utf-8&oe=utf-8 E

You get over 500,000 hits. This is a well known scam and the buyer played it perfectly as eBay looks the other way on this. Also, your agent claimed that eBay gives the buyer the benefit of the doubt . I don t find that provision in your user agreement. Please let me know if (Buyer’s email address redacted)@hotmail.com has active eBay accounts under various user names. If so, please provide me with those user names. This is allowable under the privacy policy.”

_______________________________________________

This morning I wake up to the following e-mail from eBay:

Thank you for contacting us about case XXXXXXXXXXXX for the following item:

XXXXXXXXX - Apple iPod touch 5th Generation Space Gray (32GB) Bundle with Survivor case!

We've reviewed your concerns and have reversed the outcome of the case. Within 48 hours, we'll credit the PayPal account used to provide reimbursement for this case. If you used another payment method, please open a PayPal account with the email address we have on file. This will enable you to claim your money.

The money hit my PP account about an hour later!

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castlemagicmemories · ‎06-15-2018

https://community.ebay.com/t5/Selling/Won-my-appeal/m-p/25826608#M807773

Won my appeal!!
pedal_surgeons

pedal_surgeons
Scout
07-25-2016 03:30:52 AM
On July 4th I sold an iPod Touch to a guest buyer. The buyer received the iPod touch (along with a couple cases and a charger) a few days later and filed an “empty box “ SNAD claim.

I called eBay and got the "we give the buyer the benefit of the doubt" and "this is the risk of selling on-line" routines. I called Paypal- no help.

I ultimately lost the case and filed an appeal.

In my appeal I referred to the User Agreement. Hopefully, this can help others .Here is the text of my appeal.

________________________________________________

“I feel eBay is in violation of the eBay User Agreement. Under Section: Policy Enforcement, it states: When a buyer or seller issue arises, we may consider the user s performance history and the specific circumstances in applying our policies. We may choose to be more lenient with policy enforcement in an effort to do the right thing for both buyers and sellers.

This buyer was a guest with -0- history and claimed the Empty Box Claim. I have 11 years on this ebay account and over 2500 feedback score. I am a Top Rated seller. When one googles "ebay buyer claims not received item empty box"

https: www.google.com/search?q=ebay+buyer+claims+not+received+item+empty+box&ie=utf-8&oe=utf-8 E

You get over 500,000 hits. This is a well known scam and the buyer played it perfectly as eBay looks the other way on this. Also, your agent claimed that eBay gives the buyer the benefit of the doubt . I don t find that provision in your user agreement. Please let me know if (Buyer’s email address redacted)@hotmail.com has active eBay accounts under various user names. If so, please provide me with those user names. This is allowable under the privacy policy.”

_______________________________________________

This morning I wake up to the following e-mail from eBay:

Thank you for contacting us about case XXXXXXXXXXXX for the following item:

XXXXXXXXX - Apple iPod touch 5th Generation Space Gray (32GB) Bundle with Survivor case!

We've reviewed your concerns and have reversed the outcome of the case. Within 48 hours, we'll credit the PayPal account used to provide reimbursement for this case. If you used another payment method, please open a PayPal account with the email address we have on file. This will enable you to claim your money.

The money hit my PP account about an hour later!

great advice for case

designforyou · ‎06-15-2018

This appeal was almost two years ago. I am happy for the seller involved. Is EBAY as likely to do this now? It does not appear so, if the number of high ticket items being taken by fraudsters as reported by sellers here is true.

I only wish the recent seller scammed out of $6500.00 and a brand new embroidery machine had been given the same consideration and reversal. I do believe EBAY screwed up big time with this case.