How to stop false claims/returns.

[quadcitypickers]

eBay needs a balance system that takes into consideration the amount of time, the dollar amount sold, and the number of items a seller has transacted, and compare that to someone with say a buying account that has been open a month, and this is the first item they purchased.

Otherwise there really is no trust. I would say 3 years, at least 30 grand, and at least 1000 sales.

Because anytime someone gets scammed, the pre-packaged response is "we have to treat everyone back to square one".

That makes little sense. Would you buy a $1,000 item from a retailer that has been around 10 years and has good ratings, or someone random dude in a alleyway?

There has been a lot of sellers leaving lately because they sell expensive items, get scammed, and then leave or sell more expensive items somewhere else. Ebay needs to wake up and realize "hmm, we are missing out on big fees by letting people get scammed and leaving".

The more people that get scammed, the more they will tell their little scammer friends and it will become rampant, moreso than what is happening.

eBay places zero trust in the seller, takes the buyers word, this is not in any means equal, balanced or fair.

[castlemagicmemories]

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@quadcitypickers wrote:

Here is another idea..(note this is just pretend).

"Introducing eBay seller insurance".

Starting September, 2018, eBay sellers enrolled in the seller insurance program will pay an extra 2% in final value fees. When a buyer returns a different item, a seller can file a claim and be reimbursed the money lost.

I don't really get why ebay doesn't offer some kind of "returns insurance" Insurance always makes the insurnace seller money, and knowing eBay, they never turn down a way to make a buck.

I know some sellers "self insure" but the usually just raise their prices, which turns buyers off.

I know quite a few people that want to list high end items on eBay, because if they sold it locally, they might only get half of what it's worth.

I don't get why eBay won't make it safer to sell higher-end stuff. That would mean more FVF's for them.

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I agree.  This has been swirling around in my mind for a long time.

[hollywood-rhythm]

Spot On! We had over $250 worth of movie poster reproductions bought by someone in England. We have been on ebay since 2000 and have 100% feedback on our reproductions. He bought one set on ebay and asked if he could buy the rest through PayPal. (Right there is ebay don't but we needed some sales). This scammer immediately wanted to return the prints and instead of contacting us first, filed a claim saying they were not as described (on some of our best selling sets). He even had the nerve to bash us in email! He also said, "You know you are going to have to give me my money, might as well send it now!" PayPal picked up the dispute. I sent images of the supposed "bad reproductions" along with the excellent feedback that we get for the same items. He send a scan of some small type at the bottom saying he couldn't read it although the scan showed it quite legible. None the less, PayPal said I must return his money (which they were already holding) but only after he sends them back. He sent them back and they were damaged, unsellable, but PayPal and ebay did not care. He did not send them back the way we sent them and he used thin cardboard to protect them. We sent them in a box! They said I could file a complaint with the local police! What a joke... for someone in England? I could also go to a Notary to notarize a statement, but they also said problems with shipping would not be covered! He got his money back (probably copied them all to sell there) and we get damaged prints that we cannot sell. How is that for a  fair and safe community?  Oh yes, the scammer also gave us a neutral and said we had a bad product. Sellers have NO rights on ebay. We can't even give bad feedback as we could a long time ago.

[affinity4antiques]

Yes, thats right. Word is already out & spreading that eBays' liberal business policy model deliberately favors Buyers' ability to scam Sellors, and eBay themselves; CASE IN POINT:

1. Listing for used, antique item has a detailed description of minor issues surrounding a non-issue attribute on an antique item. No photo, but accurately described/disclosed in listing.
2. Buyer never performs due- diligence; never a question before purchase on low-ball, renegotiated/approved acceptance offer.
3. Buyer receives item, never contacts Sellor. Immediately requests Return thru eBay.
4. Sellor notified; contacts Resolution Escalation dept after posting detailed photo within open return case rpt.
5. TWO eBay RE reps agree; item is NOT a "Not As Described Case" & note file.

HERES WHERE EBAY ALLOWS UNSCRUPULOUS BUYERS TO PROFIT OFF THEIR OVERLY LIBERAL POLICY SYSTEM:
6. RE rep advises Sellor to Accept Return! Sellor should Contact Buyer & explain their findings (WRONG AGAIN!) & SUGGEST Buyer make a "fair & equitable" payment on the return shipment.
7. Buyer IGNORES all three polite, diplomatic explanations/requests to pay for return ship...meanwhile clock running on Seller to initiate Return Approval. Seller finally acquiesces; no other choice.
In meantime, Buyer has initiated three new open case communications w/eBay...offering different, conflicting descriptions of the "damaged" item. Completely ignoring Sellers' explanation that the Buyers issue is a mfgr's feature, not damage, i.e. slotted opening. No one took a hacksaw to this item...there are NO rough edges! There is NO "big chunk missing"!!!
8. Sellor creates an return shipping label on eBays', uploading photo of address & releases asap...not realizing this is not a shipping label but merely an address label.
9. Buyer complains less than 48 hrs before Sellors deadline for return shipping.
10. SELLOR happens to view emails, forced to contact RE dept., again. RE rep directs Sellor to send Paypal funds to Buyer's personal email address!!! found in transaction area of open case (NOT), OR, purchase from USPS a ship label & email to Buyers' personal email!!! Of course there is NO personal email address to be found anywhere...eBay doesn't want communication outside their parameters.
11. SELLOR does note while diligently/frantically searching PayPal, that they offer FREE RETURN SHIPPING LABELS TO BUYERS. Sellor forced to call RE dept. again; rep unaware of this feature...states eBay will immed. send Buyer notice w/PP link to initiate their own return ship label. And, Buyer has 3 days to comply...case extended.
12. Sellor told of new Buyer onus & deadline. If eBay does not receive tracking info from Buyer by midnight on X date, Sellor wins case automatically; they've noted all my extensive efforts to work this out w/Buyer, etc. Call them back as soon as deadline expires & they will release my PP funds hold, in my favor, case closed.
13. Sellor cks eBay msgs; NO tracking info or proof of return shipment & FINDS INSTEAD a notice from eBay the case was closed the PRIOR DAY in favor of Buyer!!! **bleep**??? Buyer now has BOTH my item & a FULL REFUND!!!
13. SELLOR FORCED TO CALL RE dept. AGAIN...LIVID. eBay offers to file an Appeal on Sellors behalf. SELLOR warns eBay she intends to contact all media consumer orgs & tell them of eBays' ridiculous bias. ..not any error, but deliberate...fostering & incentivizing deliberate fraud & profit by unscrupulously deceptive Buyers. That this Buyer was never told by eBay who's own RE reps determined the case was NOT a "not as described" listing & case ruled in SELLORS' favor is the main reason why I plan to not list anymore w/eBay, who, BTW, refunded all my monies + shipping. Point is, Im reimbursed w/eBay funds, while Buyer profits 2-4fold, I'm planning to resale this beautiful item for twice my original 1/2 value price listing.
HIW ABOUT ALL MY STRESS, TIME & AGGREVATION HAVING TO DEAL W/EBAYS' RIDICULOUS POLICIES? WHERES MY COMPENSATION FOR 4 HRS IF MY TIME W/THIS **bleep**???

[affinity4antiques]

ABSOLUTELY TRUE! ALREADY HAPPENED TO ME. TAKE A READ FROM THE GUARDIAN, ONLINE, SEARCH EBAY. WORD SPREADING. EBAYS BIAS TOWARD BUYERS FOSTERS FRAUDULENT RETURNS, PROFITS. WIDESPREAD GROWTH. SELLORS SHOULD INSIST ON SIGNED RETURN RECEIPT TO AVOID THE NEVER RCVD CLAIMS, ALSO & STATE IT IN ALL LISTINGS + ADDTL FEES.

AFFINITY4ANTIQUES.

[affinity4antiques]

You've hit the nail on the head!!!

[leadgard9]

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@affinity4antiques wrote:
ABSOLUTELY TRUE! ALREADY HAPPENED TO ME. TAKE A READ FROM THE GUARDIAN, ONLINE, SEARCH EBAY. WORD SPREADING. EBAYS BIAS TOWARD BUYERS FOSTERS FRAUDULENT RETURNS, PROFITS. WIDESPREAD GROWTH. SELLORS SHOULD INSIST ON SIGNED RETURN RECEIPT TO AVOID THE NEVER RCVD CLAIMS, ALSO & STATE IT IN ALL LISTINGS + ADDTL FEES.

AFFINITY4ANTIQUES.

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I absolutely despise signiture required. How many people do you think are home at 2PM in the middle of a work day?

[missjen831]

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@leadgard9 wrote:

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@affinity4antiques wrote:
ABSOLUTELY TRUE! ALREADY HAPPENED TO ME. TAKE A READ FROM THE GUARDIAN, ONLINE, SEARCH EBAY. WORD SPREADING. EBAYS BIAS TOWARD BUYERS FOSTERS FRAUDULENT RETURNS, PROFITS. WIDESPREAD GROWTH. SELLORS SHOULD INSIST ON SIGNED RETURN RECEIPT TO AVOID THE NEVER RCVD CLAIMS, ALSO & STATE IT IN ALL LISTINGS + ADDTL FEES.

AFFINITY4ANTIQUES.

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I absolutely despise signiture required. How many people do you think are home at 2PM in the middle of a work day?

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It also doesn't give the seller any added protection against an INR case with ebay OR paypal OR a chargeback if the transaction is under $750. So I fail to understand why its commonly suggested as a way of combating low value INRs. SC doesn't even prove the buyer signed for it!

[papermoneyforme]

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@quadcitypickers wrote:

eBay needs a balance system that takes into consideration the amount of time, the dollar amount sold, and the number of items a seller has transacted, and compare that to someone with say a buying account that has been open a month, and this is the first item they purchased.

Otherwise there really is no trust. I would say 3 years, at least 30 grand, and at least 1000 sales.

Because anytime someone gets scammed, the pre-packaged response is "we have to treat everyone back to square one".

That makes little sense. Would you buy a $1,000 item from a retailer that has been around 10 years and has good ratings, or someone random dude in a alleyway?

There has been a lot of sellers leaving lately because they sell expensive items, get scammed, and then leave or sell more expensive items somewhere else. Ebay needs to wake up and realize "hmm, we are missing out on big fees by letting people get scammed and leaving".

The more people that get scammed, the more they will tell their little scammer friends and it will become rampant, moreso than what is happening.

eBay places zero trust in the seller, takes the buyers word, this is not in any means equal, balanced or fair.

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The only way this will ever change is not to sell or buy on Ebay.

Ebay will not change their procedures.

The only other solution, which would be extremely costly without any guarantee, is for every one to go to the press and if you have very deep pockets, sue the buyer and name Ebay, the CEO, and all the directors in the law suit.

I seriously doubt any one will ever do this.