How to protect digital items,when a malicious buyer try to request back my item.

[addog80]

Hello, so i'm selling digital goods(Gift card, via email delivery).
And today, after i delivered my item to a guy. They opened a item request against me on eBay.
Now how can i protect myself.
I already delivered the item to him. What is worked 100%.
But he opened a case as the item is "not working or defected."
What should i do now?
Please give me answer. I don't wanna lose my money.
I'm very nervous now!

[sabmar3896]

Digital isn't protected against INR or nad claims

[addog80]

And, if i send a paper within a box to the buyer address.And on the paper will be the code.
And i will do this with tracked shipping???
Then,can i protect my item???

[jason_incognito]

So many issues with this listing.

1) you listed this as a collectible gift card. It needs to be listed in gift cards.

2) you cannot cancel a sale because the buyer is new

3) you MUST physically deliver the card. email delivery is not ok.

4) new seller

[addog80]

So,i can't protect my digital item???If i send him a phyiscal delivery with a paper?

[coffeebean832]

Digitally delivered items have to be listed in the everything else category which supports the classified ad listing format. It comes with a hefty listing fee.

[addog80]

Okay,but i still don't get answer to my question.
Can i somehow protect my digital item against a malicious buyer?

[nmemoryof]

I wouldn't assume the buyer is malicious in this case.  It might be that he just cannot figure out how to use it. 

[addog80]

No, he already used the digital product,i know.
Its 100%.
And now he opened a case against me.Can someone give me finally an answer how to protect the item?
What is this???
The World 2nd most popular online marketplace,with 400-500M monthly visits.And the easiest place to scam someone???

[coffeebean832]

I looked it up for you and digitally delivered gift cards aren’t allowed at all. If you wish to keep your selling privileges then don’t list them on eBay.

https://www.ebay.com/help/policies/prohibited-restricted-items/gift-cards-policy?id=4294

[addog80]

Ok,so i need to accept,i get scammed.Wow what a good website for corruption.

[gracieallen01]

---

@addog80 wrote:
No, he already used the digital product,i know.
Its 100%.
And now he opened a case against me.Can someone give me finally an answer how to protect the item?
What is this???
The World 2nd most popular online marketplace,with 400-500M monthly visits.And the easiest place to scam someone???

---

Yes, very possibly.

For the next time, start with going over ALL the policies and requirements for selling such an item.  ALL of them, then decide if it is something you want to risk.

An unofficial mantra of sellers on ebay:  If you can't afford to lose the item and the money, don't list it.

[jason_incognito]

eBay does alot to prevent these types of issues.

For one, they require you physically deliver the card. You need to understand the site where you list before you list.

[sabmar3896]

---

@addog80 wrote:
So,i can't protect my digital item???If i send him a phyiscal delivery with a paper?

---

Before you list anything else, you need to read the rules

https://www.ebay.com/pages/co/help/policies/downloadable.html

[sabmar3896]

---

@addog80 wrote:
Okay,but i still don't get answer to my question.
Can i somehow protect my digital item against a malicious buyer?

---

nope