How to protect digital items,when a malicious buyer try to request back my item.

[addog80]

Hello, so i'm selling digital goods(Gift card, via email delivery).
And today, after i delivered my item to a guy. They opened a item request against me on eBay.
Now how can i protect myself.
I already delivered the item to him. What is worked 100%.
But he opened a case as the item is "not working or defected."
What should i do now?
Please give me answer. I don't wanna lose my money.
I'm very nervous now!

[sabmar3896]

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@addog80 wrote:
Ok,so i need to accept,i get scammed.Wow what a good website for corruption.

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@addog80 

YOU violated the rules by listing them to begin with, you have no room to talk

[ohnojoey]

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@addog80 wrote:
And, if i send a paper within a box to the buyer address.And on the paper will be the code.
And i will do this with tracked shipping???
Then,can i protect my item???

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If you send anything with tracking, and it showed delivered, then you would be generally protected from "Item not received" claims.

But since selling this item is "not allowed" anyway, (even though it's still listed), it doesn't matter.

Tracking would not protect you from a "Not as described" case.

"But he opened a case as the item is "not working or defected."

The buyer would generally win.

Example: a buyer could even claim not as described because you picture an actual $5 "Virtual Visa card" sort of like the "buy and load" Visa cards bought in stores, even though it's not, (edit) and the buyer could say that they thought they were getting an actual card.

Your listings also erroneously state "Standard Shipping (USPS First Class Package®)" probably because you cannot list this item anyway so it's all moot.

If you keep listing this digital item, you risk getting shut down and banned by ebay  as well, if someone reported you or if ebay found it. Not that I care at all; it is what could happen. So no, there is no protection from ebay when breaking their rules.

[sabmar3896]

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@ohnojoey wrote:

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@addog80 wrote:
And, if i send a paper within a box to the buyer address.And on the paper will be the code.
And i will do this with tracked shipping???
Then,can i protect my item???

---

If you send anything with tracking, and it showed delivered, then you would be generally protected from "Item not received" claims.

But since selling this item is "not allowed" anyway, (even though it's still listed), it doesn't matter.

Tracking would not protect you from a "Not as described" case.

"But he opened a case as the item is "not working or defected."

The buyer would generally win.

Example: a buyer could even claim not as described because you picture an actual $5 "Virtual Visa card" sort of like the "buy and load" Visa cards bought in stores, even though it's not, (edit) and the buyer could say that they thought they were getting an actual card.

Your listings also erroneously state "Standard Shipping (USPS First Class Package®)" probably because you cannot list this item anyway so it's all moot.

If you keep listing this digital item, you risk getting shut down and banned by ebay  as well, if someone reported you or if ebay found it. Not that I care at all; it is what could happen. So no, there is no protection from ebay when breaking their rules.

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you mean when the thousands of reports that we're filed because the op posted here are looked at by the bots?

[a*river*runs*through*it]

Why would someone buy a gift card with a balance of $5 for $12.99? I don't understand that at all.

[ohnojoey]

I was wondering that too. For nefarious reasons? 

[nmemoryof]

It is not the easiest place to scam someone.  Scammers are everywhere and always looking for victims.

As to protection of your digital property, how do you know it was used?  Your proof should be your defense in the eBay case.

[a*river*runs*through*it]

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@nmemoryof wrote:

It is not the easiest place to scam someone.  Scammers are everywhere and always looking for victims.

As to protection of your digital property, how do you know it was used?  Your proof should be your defense in the eBay case.

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There is no defense for the OP as it should have never been listed here.

[kensgiftshop]

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@addog80 wrote:
So,i can't protect my digital item???If i send him a phyiscal delivery with a paper?

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To be honest, no.

You send by email or messenger, no tracking to prove buyer got it and they file an INR and you end up refunding.

You ship with tracking, buyer uses the card, buyer files an INAD saying the card is empty, you end up refunding.

[kensgiftshop]

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@a*river*runs*through*it wrote:

Why would someone buy a gift card with a balance of $5 for $12.99? I don't understand that at all.

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I was wondering that myself.

[jeannicho22]

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@addog80 wrote:
Ok,so i need to accept,i get scammed.Wow what a good website for corruption.

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Seller violates the website's policies and then calls the website corrupt.

Can you say.....

Spoiler

Irony

[sabmar3896]

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@nmemoryof wrote:

It is not the easiest place to scam someone.  Scammers are everywhere and always looking for victims.

As to protection of your digital property, how do you know it was used?  Your proof should be your defense in the eBay case.

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The Op can't prove that they didn't use it themselves