eBay

cgillingwater · ‎08-11-2017

I have a situation that I'm not sure how to handle.

I sold an item recently and the earliest possible estimated day of delivery was August 7th. When the item did not arrive on August 7th, the buyer filed an "Item not received" case. The package had a tracking number that noted it would be arriving the following day. I grit my teeth and provided the tracking number to the buyer and explained how to use it.

I also responded to the ebay case with a tracking number. The item was delivered days ago and the case is still open. I'm wondering if its in my best interests to contact the buyer and ask him to close the case since he got his item or if I should call eBay and explain the problem to get the case closed.

I did everything right and I do NOT want this held against my account just because my buyer didn't know what a tracking number was or what "estimated delivery date" meant.

Anonymous · ‎08-11-2017

@newview wrote:
@deep-garnet-red wrote:
Does anyone else see it as a problem that we have to upload the tracking AND call eBay?
Ebay is too busy coding it's site with usless & downright destructive changes, and adding slow loading ads, to properly code the backend software to automatically handle this type of issue.

You mean THAT problem?

Sumin like that.

a_c_green · ‎08-11-2017

@cgillingwater wrote:
So, just to be clear, asking the buyer to close the case doesn't have the same result as if I call ebay? It won't automatically close in my favor since the item was delivered?

Well, you don't need the buyer's cooperation to get it closed, and I would not suggest waiting for the buyer to respond. If you have uploaded the tracking number to the dispute where indicated, and it's now showing a Delivered status, then that should be all you need to do, but the belt-and-suspenders recommendation here is to call eBay anyway, just to ensure that it really does get closed the way it should.

Only thing I can add here is that when I had that same situation a few months back, my phone call to them landed in a speech-recognition thingy that understood I was calling about an INR, took my (spoken) tracking number, and verified it as resolved. By the time I got back to my computer, it had been closed. I never did actually speak to a human, so I didn't have to ask anyone to close it while I was on the phone, etc.

emerald40 · ‎08-11-2017

@Anonymous wrote:
@emerald40 wrote:
@Anonymous wrote:
@emerald40 wrote:
@deep-garnet-red wrote:
Does anyone else see it as a problem that we have to upload the tracking AND call eBay?
How would you handle it then?
I think we all see the problem, but this is after all eBay.
What problem? Please clue me in, if this is not the proper procedure to take.
@emerald40
You are not incorrect, this is the proper procedure to take. deep-garnet was I believe just expressing frustration that we have to upload and call. First of all we shouldn't have to upload because tracking is already there. Secondly why should we have to call. It seems as though the system is set up hoping someone will miss one of the steps.

___________________________________________________________________

A bit dyslexic I am afraid. So you are saying the system is not fullproof?

And if that is what you are saying, then that is why the need to go the extra step. You should not have to, but then you will have to live with the consequences. I prefer to be proactive.

sg51 · ‎08-11-2017

Well as I see it, the case should close automatically upon delivery.

Ebay has explained that in the past. They're not going there, and they think they have a good reason not to.

Tracked delivery doesn't mean that buyer has the stuff. They want seller to hold buyer's hand a bit.

Formally, that means they want seller to respond to the case.

Now whether that's a sensible agenda or not can be discussed, but they've been very clear they want that mechanism to remain part of an ebay seller's responsibilities.

gramophone-georg · ‎08-11-2017

@deep-garnet-red wrote:
Does anyone else see it as a problem that we have to upload the tracking AND call eBay?

I see it as AI- Arrogant Incompetence.

Even the eBay Blues have told us you only need to upload tracking once at shipping, and you are "protected" (whatever today's meaning of that is) beyond that. Obviously this STILL just is not happening.

How can we help posters when eBay can't ever seem to get it together, won't follow its own policies, and in Trinton's words, 2/3 of eBay policy is hidden anyways?

Chaos is NOT an "industry standard".

a*river*runs*through*it · ‎08-11-2017

@emerald40 wrote:
Upload the tracking number, call ebay, show item successfully delivered, and ask that they close the case in your favor while you remain on the phone.

@cgillingwater

^^^Do what is posted here.^^^

gramophone-georg · ‎08-11-2017

@sg51 wrote:
Well as I see it, the case should close automatically upon delivery.

Ebay has explained that in the past. They're not going there, and they think they have a good reason not to.

Tracked delivery doesn't mean that buyer has the stuff. They want seller to hold buyer's hand a bit.

Formally, that means they want seller to respond to the case.

Now whether that's a sensible agenda or not can be discussed, but they've been very clear they want that mechanism to remain part of an ebay seller's responsibilities.

Could you imagine, just for a minute, a world in which eBay had straightforward polices that were followed in cut and dried fashion, how much payroll eBay could save?

Instead, eBay seems ever more Hades- bent upon occupying all of a seller's time with ever more eBay mandated needless busywork. Soon sellers won't even have time to list.

Chaos is NOT an "industry standard".

Anonymous · ‎08-11-2017

@emerald40 wrote:
@Anonymous wrote:
@emerald40 wrote:
@Anonymous wrote:
@emerald40 wrote:
@deep-garnet-red wrote:
Does anyone else see it as a problem that we have to upload the tracking AND call eBay?
How would you handle it then?
I think we all see the problem, but this is after all eBay.
What problem? Please clue me in, if this is not the proper procedure to take.
@emerald40
You are not incorrect, this is the proper procedure to take. deep-garnet was I believe just expressing frustration that we have to upload and call. First of all we shouldn't have to upload because tracking is already there. Secondly why should we have to call. It seems as though the system is set up hoping someone will miss one of the steps.

___________________________________________________________________

A bit dyslexic I am afraid. So you are saying the system is not fullproof?

And if that is what you are saying, then that is why the need to go the extra step. You should not have to, but then you will have to live with the consequences. I prefer to be proactive.