albertabrightalberta
mam98031 • Volunteer Community Member • Buyer/Seller since 1999
Are you saying the buyer is admitting to wanting to lie about the reason for return in order to get out of paying return shipping?
If that's the case, you should report the buyer.
Sheesh, you have a return policy and it would cost her about $5 (or less) to return it!
Shame on your buyer!
Personally, I'd probably tell her that I wasn't allowed to do anything with the original Request (eBay doesn't allow it) and she'll need to contact eBay Customer Service.
I've also offered customers the ability to return a mistaken purchase, but they pay return postage. Sometimes I'll state that I will be withholding my original shipping expense, and if it's something that has been tried on that I can't resell ('intimate' items, pierced jewelry, hairpieces, etc), then I'll also be withholding a handling fee.
I'm not totally buying your customer's "I selected the wrong option", but I totally get the "I don't want to pay return shipping". Sounds to me that she just wanted to try it on to see if she liked it, and then return it at your expense if she didn't. That's not a 'not as described' return, that's a 'changed mind' return - and buyers pay return shipping on that.
Or maybe she tried it on and her boyfriend/spouse/significant other didn't like it because he couldn't get it off conveniently. Eww! But still not a reason you should pay for return shipping.
If she wants a refund, she's going to need to return it. Unless it's a steel chain link fabric, you're probably only talking about $4 or so in postage (if she didn't totally destroy the original package when opening it) -- not a major hardship, just skip a stop at Starbucks and your good!!
No refund without return. And she needs to pay return postage - she's the one who changed her mind about wanting it and about why she wanted to return it. If you want to soften the blow, offer to send her a 10% off a future purchase coupon (limit the discount dollars if possible - no need to give away $100 on a $1000 purchase because of a bra). She may not go for it, but it will show eBay, PayPal, and even her credit card company that you were trying to meet her halfway.
-Bob.
PS: while I haven't personally requested a return in a very very long time, I suspect that eBay told her that if she closed the Request she would not be allowed to open a new one.
@inhawaii wrote:Slightly off topic ..... but ..... how does the buyer know it's doesn't fit unless she tried it on? 😉
Who here honestly believes that bra stores destroy every bra that is tried on but not purchased?
I ran into a corollary of that when I was selling shoes -- the shoe racks at Target, Kohls, Walmart, and others ALL were just open racks - grab something, try it on your sweaty feet, and if you don't like it, just put it back for the next interested party does the same. According to what some of my 'wannabe upper crust snooty' customers stated - it can't be called new if someone has tried it on.... so all those retailers are selling a mix of new (not yet tried on) and used (tried on who knows how many times) shoes. Doesn't hold water with me.
-Bob.
Completely up to you, but Ebay will not force you to do anything.
I would assure the buyer it is authentic and that she has nothing to worry about.
She can't ding your feedback because she voluntarily closed the claim.
