eBay

anthonmercan-0 · ‎01-02-2023

Dear community,

I had a very bad experience with eBay. I sold a laptop on eBay, but the buyer returned an envelop back to me.

The outbound box weight was a laptop, 8 lbs, to DE, but the return was a 4 oz envelop, and it was sent from CA. The buyer just bought a piece of plastic from Amazon and had the return address for it. The return label even came with the Amazon order number.

This is supposed to be a straightforward case, but eBay said, they could not identify what was returned, and thus, they refunded the buyer. A laptop was never able to be returned by a 4-oz envelop. But eBay just ignore such a fact. I appealed, but eBay just made this final decision.

I do not expect selling more valuable things on eBay. Instead, my current concern is how to contact eBay management team, or how to file arbitration against eBay. I have been selling on Amazon and Walmart for many years, and never had this kind experience.

This is my 1st time to encounter such kind of seller support team. Ridiculous.

gemarakop_trading · ‎01-02-2023

Speak to someone on the phone. Mention fraud. Or there are reports of the sociali media cs having power.

maxine*j · ‎01-02-2023

Many experienced sellers here say you can get good results by contacting eBay for Business on Facebook. They say that US-based people with some actual knowledge and authority can be reached that way. Because regular customer service is nearly useless in a case like this, it is worth a try.

-

pburn · ‎01-02-2023

@anthonmercan-0

All of the procedures for arbitration are set forth in the User Agreement:

User Agreement

Just search the document for the word "arbitration."

Good luck.

12345jamesstamps · ‎01-02-2023

A buyer returning something anything with tracking means it was returned. I had a few of these. I tried to contest them and did not win. One actually cost me an extra $20. from the bank because of the tracking, not the fact it wasn't the item but something else. I don't contest anything anymore, my time is more valuable than talking to the minions on CS. I always check feedback of buyer when I sell something expensive, my own opinion. I have sold some gold jewelry on eBay with no problems but I will always check their feedback. The story goes....if there is a paper trail(feedback) then it's OK for something a couple of hundreds of dollars to mail to buyer. It sounds like you might have let your guard down for this sale. I also google the address it goes to and want a written signature of item received and not item left at porch(or whatever).

reallynicestamps · ‎01-02-2023

The phone clerks don't work for eBay. They work for a sub-contractor in Utah and are poorly trained with little authority.

Well trained eBay employees are covering social media:

   https://www.facebook.com/eBayForBusiness/ — Message button in upper right on landing page.
https://twitter.com/askebay?lang=en
https://community.ebay.com/t5/Selling/How-do-I-contact-Customer-Support/m-p/32016431#M1783851 -> Automated Assistant, type AGENT -> enter. You will then get more options.
 

And you get a transcript of your Chat.

Also- make a police report and a USPS postal fraud report.

s.scharmu0 · ‎01-02-2023

Hi!

This was a horrible story to read😥 Facebook does help many as stated above, please do try them🍀

ittybitnot · ‎01-02-2023

The outbound box weight was a laptop, 8 lbs, to DE,

@anthonmercan-0

Did you ship to a freight forwarder in Delaware? Are you the victim of the "cheap trinket" return scam?

The rules are a bit different for buyers that use freight forwarders in that their Money Back Guarantee protections are very limited. Do a little "checking" on that address and take a photo of the return package with the shipping label and the delivery confirmation number, and include it in your case when you contact eBay by using the blue SEND MESSAGE button here:

https://www.facebook.com/eBayForBusiness

Come back if you need more help.

allen1853 · ‎01-02-2023

In the real world eBay would be held complicit in grand theft. Ebay intentionally creates an environment where thieves flourish. The Rah Rahs toot it is sellers fault and we should just suck it up. Some Day eBay will be held accountable for these shenanigans. SEVEN eBay executives went to PRISON in 2022. It can happen again.

reallynicestamps · ‎01-02-2023

If there is a freight forwarder involved, here is some discussion with tyler@ebay (who has since moved on)

about sellers paying for return shipping from overseas buyers using a forwarder.

FREIGHT FORWARDERS

Now -- if the GSP is not involved, but the buyer uses a freight forwarder, does the seller provide Return Shipping from the forwarding address or from the buyer's address?
Oooh this is a good clarification question @femmefan1946! A seller is only required to provide return shipping from the buyer's input address at time of checkout - that goes for any return where a seller provides shipping ('free' returns, etc).
https://community.ebay.com/t5/Selling/All-Items-Are-Free/m-p/31966203#M1772511
Message #20 from tyler

BUT
GSP isn't considered a 'freight forwarder' as much as a shipping service a Seller can avail themselves of.

On a GSP transaction the address input by the Buyer at checkout is their address at the final destination. The Erlanger address is inserted into the transaction for the Seller. This means for Not as Described return requests a Seller would still be responsible for return shipping from the final delivery address*.
https://community.ebay.ca/t5/Buyer-Central/Global-Shipping-program-extremely-low-efficiency/m-p/4746... - tyler Post #13.

pburn · ‎01-02-2023

@allen1853 wrote:
~~SEVEN~~ TWO Bay executives went to PRISON in 2022.

@allen1853

FTFY.

reallynicestamps · ‎01-03-2023

For some really nasty (and childish) bullying of the ecommercebytes couple.

Nothing actually financial, except as a side issue.

https://www.engadget.com/former-ebay-execs-prison-ecommercebytes-cyberstalking-case-045145745.html

stephenmorgan · ‎01-03-2023

If eBay Facebook can not help here is the information you asked for.

Notice_of_Dispute.pdf

18 Legal Disputes User Agreement | eBay

valueaddedresource · ‎01-03-2023

@pburn wrote:
@allen1853 wrote:
~~SEVEN~~ TWO Bay executives went to PRISON in 2022.
@allen1853

FTFY.

@allen1853 @pburn actually only one went to prison so far and has since been released after serving 13 months of an 18 month sentence.

Six others also pled guilty:

Three of those received prison sentences ranging from 1 to almost 5 years but the court allowed them to delay reporting until after the holidays, so they won't begin serving their time until next week.

Two received sentences of probation/home confinement and will not be going to prison.

One has had sentencing indefinitely postponed due to being diagnosed with cancer.

allen1853 · ‎01-03-2023

Actually three so far, one has escaped prison time, darn, the other three have pleaded GUILTY and are awaiting sentencing Rah Rah sis boom bah. You cannot sugar coat this no matter how hard you try P.

BOSTON (AP) — A former eBay Inc. employee was sentenced Tuesday to one year behind bars for her role in a harassment scheme targeting creators of an online newsletter that included the delivery of live spiders, a bloody pig mask and other disturbing items to their home.

Stephanie Popp, 34, of Louisville, Kentucky, who was eBay’s senior manager of global intelligence, was sentenced to prison in Boston federal court after pleading guilty to cyberstalking conspiracy and witness tampering conspiracy charges.

Stephanie Stockwell, 28, of Redwood City, California, former manager of eBay’s Global Intelligence Center, was also sentenced on Tuesday for her role in the scheme, but avoided prison time. She was ordered to serve two years of probation, with the first year in home confinement.

They are among seven former eBay employees who have pleaded guilty in the scheme targeting a Massachusetts couple — David and Ina Steiner — who angered eBay executives with coverage of the company in their newsletter, eCommerceBytes.