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How do you spot scammers?

Not wanting to give too much case specific info, I thought it would be interesting to start a thread about some obvious things that lots of scammers seem to say/do.

 

The most obvious (but no longer applicable) was when they went to Paypal to get a refund because eBay makes you wait until the last delivery day to file an INR, this was for INRs, usually international orders without tracking when I shipped to more places and shipped from Canada). The refund request usually happened 4-7 days after I shipped which told me they got the item, knew there was no tracking, and went to Paypal because eBay wouldn't let them file an INR. (They often escalated these requests immediately to a claim, I don't remember much about it, but they could put in a refund request and escalate it). That would be the most obvious way I know I'd been scammed on something I couldn't prove delivery on (whereas those who waited a few weeks before filing, never knew if they got it or not, or if they were a scammer or not).

 

I also notice that scammers say a lot of the same things in response to my messages. My favourite is being told the mail only takes 2 days (from where I shipped it from). My mother is a bit of scammer and it's something she used to tell people all the time, so that's why I think I noticed (and it's always TWO days for some reason).

 

Sometimes it's a combination of what the buyer is buying, and things in their public profile that give me an idea they are going to be a problem buyer (but I never know this until a problem arrives, fortunately I'm not always right about this).

 

Or it's messages they send me ahead of time which suggest I'm being set up for a SNAD. I give zero assurances of anything when I think I'm being set up, and in most cases they move on to someone who will point out the money back guarantee that they'll get what they're promised. I can almost guarantee  you if I tell them something is "100% whatever", they will come back when they receive it and say "you told me it was A, and I find out it's B, and you need to give me my money back!" (Isn't it nice when we can see these buyers coming BEFORE they purchase?

 

I have pre-emptively blocked on leading questions, but I try not to do that and consider other factors to determine if they're a serious buyer who is making sure, or someone setting up for SNAD). Also it depends what the item is, I've said a million times in here when someone is wondering if they've been scammed that "the item matters, a LOT".

 

My shipper offers insurance (0.39 CAD for up to $99 CAD), which I put on Freight Forwarders since there's a higher chance of INR (and tracking not being updated, getting the shipper to pay the insurance if an INR is filed is easier than trying to deal with USPS, and if they pay out enough of these Freight Fwder claims for USPS not scanning delivered they can call the postmaster and complain a lot, I presume they have contacts with USPS to complain to). The Freight Forwarder INR scam is a common one, and probably the one that happens the most (to me) these days.

 

C.

Message 1 of 25
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24 REPLIES 24

Re: How do you spot scammers?

How do you spot a scammer? Easy...they bid on or bought your item..😆

Message 16 of 25
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Re: How do you spot scammers?


@isaiah53-57 wrote:

How do you spot a scammer? Easy...they bid on or bought your item..😆


Thankfully 99% of my buyers are not scammers (and cause me no trouble).

 

I gave you a helpful for the entertainment value of your comment. 🙂

 

C.

Message 17 of 25
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Re: How do you spot scammers?

I sell mostly clothing that isn't super trendy, so most of my buyers are older people looking for certain brands (not the type scammers are really trying to get their hands on, lol).

 

But on more than a couple of occasions, I've had buyers message me after they receive the item looking for some kind of partial refund due to something they overlooked in the listing (ie, suit is too big and they have to get it altered, so they want a partial refund; they didn't see in the listing where the top button was missing (even though I circled it and pointed it out in bold, yellow print) and they want a partial refund; etc).

 

I always respond that I'm sorry I don't offer partial refunds, but if they are unhappy with the item, I accept returns within 30 days.

 

They always say nevermind, they want to keep it.

 

I don't know if this is what you'd consider a 'scam', but I think lots of buyers see this as a way to get a discount.

Message 18 of 25
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Re: How do you spot scammers?

Where is that place in Poland so I can get some girlie cards??

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Re: How do you spot scammers?

I don't know if this is what you'd consider a 'scam',....

@mamacassidy 

If the seller says "no" then I guess it is an attempted scam, of "making up stuff to get a partial refund".  Often they are demanding in demeanor, and intend to intimidate/coerce the seller into getting what they want.  They are called "tree shakers"  (shake the tree and see what falls out).  They usually 'go away'  if they have to file a claim to get what they want (partial refund most often).  The ploy is still effective sometimes, especially against sellers who live in fear of a negative feedback review.  I always wonder sometimes how much a seller is willing to pay to only maybe avoid that red donut review.  

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Re: How do you spot scammers?


@ittybitnot wrote:

I don't know if this is what you'd consider a 'scam',....

@mamacassidy 

If the seller says "no" then I guess it is an attempted scam, of "making up stuff to get a partial refund".  Often they are demanding in demeanor, and intend to intimidate/coerce the seller into getting what they want.  They are called "tree shakers"  (shake the tree and see what falls out).  They usually 'go away'  if they have to file a claim to get what they want (partial refund most often).  The ploy is still effective sometimes, especially against sellers who live in fear of a negative feedback review.  I always wonder sometimes how much a seller is willing to pay to only maybe avoid that red donut review.  


The problem with a red donut review from a scammer, is they'll say the worst things possible to make you look as bad as possible when you did nothing wrong.

 

I cancelled a sale on a scammer (who scammed me before with a different account, same name and address), and he wrote the worst feedback you could imagine because he was mad that I wouldn't ship my coins to him and let him scam me again. (Called me a liar, a disgusting seller, and to make it worse, he bought multiple items, left his negatives one at a time, and left a new negative every time I got the previous one removed).

 

I had an "empty box" claim when it was in fact an envelope and I remembered shipping it because I wondered why he paid full price instead of asking for a discount (like every other customer did), when he did the empty box scam I knew then why he was willing to pay full price, because he was going to get a refund with a false SNAD. He left lying feedback about the transaction and said that I was more evil than the serpent in the garden of eden.

 

No normal customer who's unhappy leaves feedback that's that bad. I've gotten some negatives from legitimately unhappy people, and most of it is pretty run of the mill opinion, and probably would hurt my selling too much if people were to read them. I think only one buyer (who was legitimately upset, even though he was upset that he placed expectations on condition based on my price and not on the description I provided), left very bad slanderous feedback calling me a scam seller. I took the return, got the item back and refunded him and he revised his feedback. He sent several messages to me telling me of all sorts of scams sellers pull on him to ship him MS-60 items priced with MS-63 prices. I said it was UNC, which it was, I priced it, the fact that he was expecting a perfect specimen was on him, I never promised to send anything that was better than just being pulled after it was minted. (I also stopped selling those items because they were attracting trouble, I don't deal in US coins very much anymore because of all the problems I get from buyers).

 

C.

Message 21 of 25
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Re: How do you spot scammers?

No normal customer who's unhappy leaves feedback that's that bad. 

 

@sin-n-dex 

Actually, the more experienced "scammer" doesn't leave feedback at all.   The empty box scam was a favorite of certain "buyers" that used freight forwarders.  To stem the flow, eBay was having them get a "police report" and using that to find in favor of the buyer.  Unfortunately, those reports were not readily shared with the victim of the scam.  A couple of times they were shared by CS out of turn, and they were as "phony" as their claims, but good enough for eBay apparently.  They were just a random form pulled off the net that had names of police personnel that didn't even exist.  

The empty box scam is still used today, and unfortunately just about as successful as it was ten years ago. 

Message 22 of 25
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Re: How do you spot scammers?


@ittybitnot wrote:

No normal customer who's unhappy leaves feedback that's that bad. 

 

@sin-n-dex 

Actually, the more experienced "scammer" doesn't leave feedback at all.   The empty box scam was a favorite of certain "buyers" that used freight forwarders.  To stem the flow, eBay was having them get a "police report" and using that to find in favor of the buyer.  Unfortunately, those reports were not readily shared with the victim of the scam.  A couple of times they were shared by CS out of turn, and they were as "phony" as their claims, but good enough for eBay apparently.  They were just a random form pulled off the net that had names of police personnel that didn't even exist.  

The empty box scam is still used today, and unfortunately just about as successful as it was ten years ago. 


I must be special, because the serial scammers that left me horrible feedback generally did not leave feedback to anyone else (which is why I didn't expect to get some either). I'm in an esteemed position of having annoyed a scammer enough to leave me negative feedback. But I still got ALL their negative feedback removed. (It might not be so easy to do that right now).

 

C.

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Re: How do you spot scammers?

@sin-n-dex 

 

Of course, my favorite scammer stories are the ones from the 'cara' account 🙂

 

I haven't heard from them lately...

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Re: How do you spot scammers?


@mamacassidy wrote:

@sin-n-dex 

 

Of course, my favorite scammer stories are the ones from the 'cara' account 🙂

 

I haven't heard from them lately...


Some of what I've read there is so outlandish I've wondered if we're being trolled... Thing is, there's evidence to back up the posts, so I dunno.

 

I have lots of stories (many are not about online sales though, and focus on how we caught a scammer at work). There's an insurance scam going on in Canada where people use alternate addresses to get cheaper insurance rates (for instance Toronto insurance is very expensive). I'd love to share how we figure out someone doesn't live where they say they do (which is so incredibly simple)... even friends of mine have done this scam using relative's addresses and were shocked when I explained how quickly they'd get caught if they ever had to file an accident claim.

 

C.

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