How do I send a buyer who's received an item a partial refund? All advice I've found is wrong.

[sitonmycar]

How do I send a buyer who's received an item a partial refund? All advice I've found is wrong.

Found lot of advice.  But I think it is all wrong because ebay has overhauled the website and not bothered to amend their help topics to be relevant to the new scheme.

eBay help says to "

1. Go to your Returns dashboard.
2. Select View return details beside the item.

But there is no "returns details" on that url they link to.

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"From your Paid and Shipped Orders page... choose 'Send Refund' from the blue drop-down menu to the left of the item. It'll open a page where you can choose the amount to refund."

There is no blue dropdown menu. What menus there are don't have anything to do with refunds.

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From ebay community forum: "From your Paid and Shipped Orders page... choose 'Send Refund' from the blue drop-down menu to the left of the item. It'll open a page where you can choose the amount to refund."

The word "refund" does not appear on that page. And I don't see any blue drop down menu.

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It was suggested I try a partial refund through paypal. Paypal is only listing my payments for shipping now.

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INFORMED ADVICE APPRECIATED.

[stlbbrpm]

Go to seller hub and find the item sold. To the left of the item sold is drop down menu. You will find send refund there.

[buyselljack2016]

Sellers hub>

all orders>

Locate the item>

Click on the down carat>

from the drop down window Select send refund>

Fill in reason>

Choose amount>

Review>

Send>

[aqeeqsouq]

@sitonmycar 

Are you "Below Standard" rated?

if yes, you will unable to access the partial refund.

Ebay doesn't allow the "Below Standard" rating sellers to access the partial refund tool..