How do I handle this buyer?

[ilovelamp4]

Hi there, I sold a monogrammed Christmas Stocking with free shipping last PM. Buyer adds a note that he wants a different name on stocking and says to email him if there’s a problem. I immediately messaged him that the item can not be remonogrammed by me.

i am required to ship by today and he hasn’t responded to my message. 🤷🏻‍♀️

[siamdao]

Unfortunately these types of folks are not in short supply.  Send it as you have it.  I would assume there is an original message that states what he/she initally asked for.   Be prepared for whining and complaining though when it arrives and the buyer thinks it's your fault.  Potential Feedback :  Seller ruined __________'s Christmas.

[ersatz_sobriquet]

I wouldn't send it because you'll eventually end up with the snad and have to pay the shipping both ways to get it back. Send a note asking if they want to cancel. If they don't answer in time cancel with buyer request. Asking for a different name embroidered on a finished stocking is definitely a cancellation request to me! 

[maryelonglegs]

Thank you hope I don’t end up with a defect!  It’s a no-win situation, Byers probably didn’t neg me and say I ruined their  Christmas. ☹️

[estjoh-2]

We'll start by not calling them an idiot...

[maryelonglegs]

Sorry extremely frustrating when people don’t read or look at pictures, them to top it off no solutions from customer service 😞

[monster-deals]

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@estjoh-2 wrote:
We'll start by not calling them an idiot...

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Why?

[maryelonglegs]

Sorry so frustrated with buyers who don’t read or look at photos. Customer service  doesn’t have any answers either! ☹️

[blueeggsandspam]

Looking at your listings, it's obvious which names are available.

I would cancel with buyer requested if you don't have the name he wants. Don't ship it. He probably thinks you monogram these yourself.

[maryelonglegs]

I’ve been called worse

[turquoisetulips]

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@ilovelamp4 wrote:

Hi there, I sold a monogrammed Christmas Stocking with free shipping last PM. Buyer adds a note that he wants a different name on stocking and says to email him if there’s a problem. I immediately messaged him that the item can not be remonogrammed by me.

i am required to ship by today and he hasn’t responded to my message. 🤷🏻‍♀️

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I would cancel the transaction stating the buyer made an unreasonable demand as the reason  and promptly refund . As far as I know once you do these two things the buyer will be blocked from leaving feedback  of any kind  ,, period . Tulips 

[city*satins]

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@blueeggsandspam wrote:

Looking at your listings, it's obvious which names are available.

I would cancel with buyer requested if you don't have the name he wants. Don't ship it. He probably thinks you monogram these yourself.

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Do you know the OP's selling ID?  I don't see any listings.

[turquoisetulips]

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@maryelonglegs wrote:

Thank you hope I don’t end up with a defect!  It’s a no-win situation, Byers probably didn’t neg me and say I ruined their  Christmas. ☹️

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I don't think he can if you cancel and refund promptly.  Tulips 

[blueeggsandspam]

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@city*satins wrote:

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@blueeggsandspam wrote:

Looking at your listings, it's obvious which names are available.

I would cancel with buyer requested if you don't have the name he wants. Don't ship it. He probably thinks you monogram these yourself.

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Do you know the OP's selling ID?  I don't see any listings.

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She replied in the thread with her selling account.

[lex-talon]

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@maryelonglegs wrote:

Sorry extremely frustrating when people don’t read or look at pictures, them to top it off no solutions from customer service 😞

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You might want to mention that you do not remonogram the names on your stocking in each of your listings. That's what I would do to avoid any confusion. But even so, some people don't read or look at pictures.