How do I file an appeal against a closed case? It is within the 30 day cutoff.

[wesbot101]

As I have seen, many people are having problems extremely slow USPS delivery times. Sadly I had the same issue and the package was delivered a month or so late. The buyer filed a case and won it, but now has been delivered the product. What should I do? I only have a few days left until the 30 day appeal period is up and I'm losing hope. There isn't a button anywhere to file for an appeal, just a link that goes to eBay's not so helpful article about filing an appeal.

[cashvaluerecovery2011]

Email customer service with item number and give reasons and evidence showing tracking is now delivered. You will receive a canned response of no help for you regardless of the promised extended covid seller protections. I wish you better luck than im having.

[fashunu4eeuh]

Contact the buyer and request payment be rendered since they have the item. Send them a PayPal invoice for the amount you are owed.

[fashunu4eeuh]

This link below has a button inside to click to begin the appeal process:

https://www.ebay.com/help/selling/managing-returns-refunds/appeal-ebays-decision-return-missing-item...

[1tuna]

.............general reply............

the other day I read a response to he same question and somone said to send a return label or a paypal invoice.I have not really had this happen but I think if you appeal to the buyers sense of fairness you may get a favorable response.sending a lable makes it a little bit easier to lay on a guilt trip

good luck

[corvettestainless]

@fashunu4eeuh 

Since NOT WANTING  ebay  to 'step in' and 'initiate' the refund (bad juju and all)- I refunded the customer on the last possible day. 3 Days later item arrived. Customer thinks he owns it for free now so not volunteering any payment. I cannot send a PP invoice as we don't have access to customers email addresses (which is PP sign-on name needed to send an invoice). 

So, doing the right thing and refunding before ebay does it, there is nothing to appeal. 

Now what?