How do I cancel an item that was purchased by a scammer?

[andremontan2]

I’m new to selling on here. I decided to sell a few antiques I inherited when my father passed away . I put a “buy now” option , as well as a “bid” option.  2 buyers bid on my item. 1 buyer had over 300 positive feedback, and was outbid by a buyer with 2 negative feedback’s that say he is a scam and does not pay and sent a message to pay outside of eBay . I know this is a scam . I re listed the item but still have this item in my “sold” items and no option to cancel my item for the reason listed . The options available are not related to my reasoning for the cancellation. How do I cancel with the correct reason on why I want to cancel this sell ? 

[fashunu4eeuh]

You need to end the new listing until the previous sale is canceled!

In addition, sellers can get in trouble, earning a defect, for cancelling  a transaction. You are jumping the gun here. One of the consequences of selling by auction is non-payers. You need to wait the 4 days eBay gives all buyers to remit. Then you can cancel on the fifth day with reason “Buyer Didn’t Pay” and they will receive a strike on their account.  Then you are free to relist.

If you don’t want to honor the first transaction, that’s your right, then cancel with Out-of-Stock and take the defect and the hit to your account. You cannot cancel with Problem With Address because it is not an ethical choice in this situation.

eBay does not offer the choice you are wanting to cancel. Buyer’s interests are paramount here. As i said, that means you will have to wait out the four days or take the defect, or behave unethically and cancel with Problem with Address..

You need to read up on the policies that govern the site before you foul up your account. It can happen, and one’s selling privileges can be affected negatively. 

[tthodgepodge]

There is a setting somewhere @nobody*s_perfect can point to it.  That blocks frequent non-paying bidders.

[stacy_pme]

Yeah except, don't accept any address given by buyer, ONLY ship to the address in eBay.  This will save you a world of hurt later.

[pburn]

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@tthodgepodge wrote:

There is a setting somewhere @nobody*s_perfect can point to it.  That blocks frequent non-paying bidders.

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@tthodgepodge 

This block is why sellers are encouraged to use the unpaid item cancellation process. It's the only way these deadbeat non-buyers get punished by getting a nonpayment strike on their account. If those two sellers the OP referred to in the opening post would have used the unpaid item cancellation process, the OP's non-buyer may have been blocked for having two nonpayment strikes in twelve months (assuming the OP had the block in place). Violating eBay's feedback misuse policy does absolutely nothing to punish non-payers. Giving that nonpayment strike does.

Buyer Requirements 

[spark-chaser1]

...and where does EBay get that address from?

The buyer.

[albertabrightalberta]

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@stacy_pme wrote:

Yeah except, don't accept any address given by buyer, ONLY ship to the address in eBay.  This will save you a world of hurt later.

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That's assuming the buyer paid. In this case, I get the impression that it's a NPB. 

@andremontan2 

The reason you want to wait until 96 hours pass before cancelling for non-payment is that in doing so, the buyer (or rather, non-buyer) will get a strike. If you just cancel for OOS, you get a ding and there's no consequence for the buyer.

[spark-chaser1]

I don't get the impression from anything I've read so far that enough  time has even elapsed to determine what the buyer is going to do or not do - until 4 days pass.everything up to this point is speculation.

[downunder-61]

@andremontan2   How do I cancel with the correct reason on why I want to cancel this sell ? 

If a buyer hasn’t paid within 4 days, on the 5th day you can go to your Seller Hub to cancel the transaction using the “Buyer hasn't paid” reason and this gives the buyer a strike and you can relist. In future to have eBay automatically cancel your transactions due to non-payment:

Go here:   https://www.ebay.com/Cancel/Preference/UnpaidPurchase

[ittybitnot]

You get your FVF credited and can relist.

@Anonymous 

Unless "upgrades" ( which are non-refundable anyway) were used, there will be no final value  fees until payment is made.  The "text me" scammers who want to take the transaction off eBay do not pay.  They do send fake payment notices saying that payment was made, but the chances of any real money are nil.   I would not have hesitated to relist the product either under these circumstances. 

@andremontan2 

You can likely report the 'buyer' now for trying to take the transaction off eBay.  In many instances, eBay will give the ID the boot and you can cancel for non-payment sooner once the user is Naru'd (no longer a registered user).  Otherwise wait until the 96 hours have passed as suggested.