The question you are trying to answer is either invalid or older than 90 days. You cannot respond to

[ozt]

Can anyone please help with this problem? A prospective buyer asks a question and all I get is the response above even though the person asks the question in the last day or two. I am loosing business over this and I can't contact e-bay as they are a secret society. I have been buying and selling since 1998.

Thank you in anticipation,

Chuck

[monica-sells]

If this is internal (on the "My Messages" page within ebay, and you are logged into your account...I am not sure

On occasion, I will inadvertently try to answer a question that I was alerted to via email (through ebay messaging) and I am logged into the other account. When that happens i see that error message (I hit reply, but I am logged in to my other account, not the account the message was generated from)

[slippinjimmy]

Temporary solution....

Instead of responding to the question try sending a new message to the buyer using the contact link on their feedback page.

I usually get this message when I'm logged in with the wrong id or sometimes if I'm logged out completely due to inactivity.

[simply-the-best-for-you]

This is a well-known bug that eBay can't seem to fix.  Just go to your email & answer it from there.  I have provided them with numerous examples & FYI @slippinjimmy  I get it frequently & I am always logged in & with the correct info.   I can never predict when I will get it & when I won't but I get it around guesstimate -50% of the time.   Their only "solution" was to clear cache & cookies 😑

I don't see it much anymore cuz I gave up & just answer everything from the email. 

ETA:  It's been happening for around a year & there have been numerous threads & examples provided. 

[fern*wood]

I generally just reply either  by using the email or the message in eBay messages.  I can never get it to work by trying to answer through the listing. I get the message you describe when I try doing that.

[ozt]

Thank you for your reply....Chuck