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How do I calculate the Shipping Costs using EIS to an international customer

If I use the new eBay International Shipping, how do I calculate the cost to ship to France?  I'm trying to figure out how much I need to charge the buyer over the flat rate I charge to anywhere in the US.  Thank you for your help.

Message 1 of 27
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Re: How do I calculate the Shipping Costs using EIS to an international customer

@sin-n-dex   u r correct, if we click on the 'shipping, returns and payments' button, we can choose the country and the int'l shipping cost will show, AND the 'duties and fees' show as well

 

Screen Shot 2024-07-09 at 9.15.58 PM.png

of course, this is based on the weight and dimensions entered onto the listing

Message 16 of 27
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Re: How do I calculate the Shipping Costs using EIS to an international customer

Re: How do I calculate the Shipping Costs using EIS to an international customer

Thank you but I do not see the Shipping Services.  It starts with Shipping Settings.

dbfolks166mt_0-1720578426980.png

 

  It may be that you are not eligible for the EIS program. Take a look at your selling account and read the following to see if you qualify. 

 

https://www.ebay.com/help/selling/shipping-items/setting-shipping-options/ebay-international-shippin... 

Message 18 of 27
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Re: How do I calculate the Shipping Costs using EIS to an international customer

Do I need to allow one of my listings to ship international to be able to opt into the EIS on my account shipping settings?  

 

ricmi7260_0-1720578694072.png

 

 

Message 19 of 27
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Re: How do I calculate the Shipping Costs using EIS to an international customer

I just sold one of my items a couple of days ago.  The buyer received the item (they confirmed they received it and it came in great condition) and eBay has paid me for the sale.  Do I need to sell more before I am eligible? 

Message 20 of 27
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Re: How do I calculate the Shipping Costs using EIS to an international customer

I just sold one of my items a couple of days ago.  The buyer received the item (they confirmed they received it and it came in great condition) and eBay has paid me for the sale.  Do I need to sell more before I am eligible? 

 

     Something appears to be a bit off since you are not seeing the EIS option. In your account settings under shipping preferences edit the exclude shipping locations and make sure none of the following are checked. There is also a toggle button at the top of this that I believe also places you in the EIS program. 

 

dbfolks166mt_0-1720579675424.png

 

Message 21 of 27
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Re: How do I calculate the Shipping Costs using EIS to an international customer

It's probably because you don't qualify for eBay International shipping program yet.

Eligibility

To be eligible for the eBay International Shipping program, you'll need to meet the following requirements:

 

Message 22 of 27
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Re: How do I calculate the Shipping Costs using EIS to an international customer

Nothing is checked - the only difference in the one you show and the one I have is the top comment "Expand your reach.... "  This is what my page looks like

ricmi7260_0-1720580451897.png

 

Message 23 of 27
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Re: How do I calculate the Shipping Costs using EIS to an international customer

Is there a way I can reach a "technical support" person to see if something is wrong with my account?  I've tried to ask the automated chat but not getting anywhere with that service.  

Message 24 of 27
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Re: How do I calculate the Shipping Costs using EIS to an international customer

 

Nothing is checked - the only difference in the one you show and the one I have is the top comment "Expand your reach.... "  This is what my page looks like

dbfolks166mt_0-1720580771274.png

 

     About the only other reason you don't have the EIS option would be for one of the reason's ebooksdiva noted. Check your seller ratings to see if there are any issues. If everything looks good this may be a technical issue that you need to contact eBay about. I would suggest going through one of the social media contact methods.

Message 25 of 27
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Re: How do I calculate the Shipping Costs using EIS to an international customer

Thank you.  I will try the customer service through X.com during the active support hours. I really appreciate everyone's help.  

Message 26 of 27
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Re: How do I calculate the Shipping Costs using EIS to an international customer