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How best to report and avoid buyer revenge via negative feedback

 

Screenshot2025-12-17145532.png

This is the message I got yesterday from a random buyer. I have no clue what tool he has. I have no clue what part he wants. What is the best way to report this and actually get eBay's attention enough to take action before it becomes a problem for me [again]?

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How best to report and avoid buyer revenge via negative feedback


@bashort wrote:

@quagmire_repair wrote:

 

Screenshot2025-12-17145532.png

This is the message I got yesterday from a random buyer. I have no clue what tool he has. I have no clue what part he wants. What is the best way to report this and actually get eBay's attention enough to take action before it becomes a problem for me [again]?


you sent them exactly what they ordered instead of what they needed. Of course you will get a neg for your mistake


Lol you just reminded me of a bizarre interaction I had with someone in person, just recently.

 

His inability to recall what he did and what we discussed, the day before, and my inability to read his mind was my fault because "you're lazy" he said. Of course!

Message 16 of 18
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How best to report and avoid buyer revenge via negative feedback


@quagmire_repair wrote:

I don't see anything in the abusive buyer policy covering 'feedback extortion'/extortion at all. Am i missing something?

Ah. Nope, that was my bad. I couldn't recall whether it was explicitly outlined in the Behaviors we don't allow section or among the list of policies linked in the Additional information section. Should've taken that as my cue to double check. The feedback policy page links to the abusive buyer policy page but not the other way around.

 

I've also not seen any action taken from this reporting step to make me think it is anything other than a 'make the seller feel better because I reported it' button...


I have. Impression I get is it can serve both purposes.

 

 

Message 17 of 18
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How best to report and avoid buyer revenge via negative feedback

Current message thread with this buyer; top post is my response to his original demand/threat.

Screenshot 2025-12-22 070837.png

 

Buyer responds with Battery type (M18) and tool serial number instead of tool model number... At least I can look up the serial number to find out what he has...

 

Screenshot 2025-12-22 070856.png

Message 18 of 18
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