03-02-2023 04:11 AM
I was sick recently and it came on so sudden that when my shipping day came around I had several orders that needed to be shipped. I had no time to think about "Time Away" functions.
If ebay wanted to help sellers what would really be helpful (Especially in the age of covid-19) would be an "Emergency Delay Function". Something where if a SUDDEN onset emergency hits a seller can suspend sales and also automatically notify buyers that their items "shipping will be delayed but that if they wish to cancel the transaction and get a full refund they are welcome to do so."
This would allow the seller an easy way out of worrying about ebay punishing them for not shipping on time while also protecting the buyer from having to wait for something. If the buyer doesn't like waiting they can get a refund no questions asked and the seller doesn't have to deal with buyer abuse.
A function like this is long overdue. There's no reason why we can't have something like this when emergencies hit all the time for any and all reasons.
Just a suggestion for ebay of a function that would ACTUALLY HELP SELLERS! How about something like that for an update instead of just telling us how we're going to pay more fees?
Solved! Go to Best Answer
03-02-2023 01:33 PM - edited 03-02-2023 01:35 PM
@movieman630 wrote:You'll excuse me if I don't take advice from someone who has ZERO feedback and no listings.
I'm out.
Lol. I'm also probably an ebay employee. 🙂
You'll excuse my previous brainstorming reply on your idea. I thought you were still here before you realized I'm on ebay's payroll.
03-02-2023 01:43 PM
I would have thought an Ebay employee could see the value in protecting Top Sellers from unnecessary punishments due to Emergency situations.
Honestly, something like this should have been implemented a long time ago. I've heard too many stories of people closing down their ebay store because they hit bad period and their stats took an unnecessary hit.
03-02-2023 01:49 PM
@movieman630 wrote:I would have thought an Ebay employee could see the value in protecting Top Sellers from unnecessary punishments due to Emergency situations.
Honestly, something like this should have been implemented a long time ago. I've heard too many stories of people closing down their ebay store because they hit bad period and their stats took an unnecessary hit.
There's another blunder you did right there. Assuming employees are competent. As you can see, we aren't. 🙂
03-02-2023 01:50 PM
@iamalwaysright wrote:
@movieman630 wrote:Still not a valid argument against protecting the accounts of sellers who have an emergency. If ebay loses good sellers because of that, that's a bad business decision. There is a way to make it work and avoid "abuse" which I can't see because you don't make money and can lose money if you use the function. There's literally no benefit to using it unless you have an emergency.
You can't leave your listings visible during either. It's essentially "time away" without visibility and sales. It's protection of your account. That benefits ebay and the seller. The buyer benefits because they're notified that the seller had an emergency and they can cancel and refund or wait. If I'm buying a "collectible widgit" I don't mind waiting a few days or a weeks. If I'm buying something I need right away, I'll just cancel and buy it from someone else. It wouldn't make me mad at ebay if I knew someone had an emergency. My first thought would be "Geez I hope their ok".
Have faith in people. Nobody is going to say "ebay's the worst" because some seller had an emergency.
I just had a thought that might improve your Sick Day button idea. The popular opinion is that the major issue with it is that this will be abused. Regardless if you agree or not with it, that's the part of the issue that needs to be addressed. Here's my idea(s).
1) Your account will enter a sort of Probation Period when you apply the Sick Time Away.
2) This Probation will have a lengthy minimum duration. Like 30 days. For 30 days minimum your listings will not be visible, nor can you make any sales.
3) You will not be able to create any new seller accounts within this Probation period.
4) Once your Probation period is up (30 days minimum) and you want to be reinstated, you'll have to go thru a lengthy and vigorous process that will include providing documentation. Once approved, all of your penalties caused by the sick day will be expunged and your previous seller level will be retained. If you don't try to reinstate your account, it will eventually be restricted or banned.
This plan I think is an improvement of yours. Sellers would have to decide if it's worth saving their seller level status to have ebay expunge their accounts. It may also deter abusive sellers using it nilly willy. Your thoughts? I doubt ebay would ever do this though.
So your solution to a person who may have just had open heart surgery is to cause them undue punitive damages to their ability to provide for themselves and their family during what most normal people would call "desperate times"?
Seems heartless and without compassion.
I'd think perhaps charging them a % of the final value fees for all sales buyers choose to have refunded due to their situation would be a more fitting deterrent from "abuse". I hear "abuse" mentioned but still have yet to have anyone make a real argument about as to what that so called "abuse" could actually be.
There would be zero benefit to someone claiming false emergency unless they don't want to make money and possibly even have to give refunds.
We're all here to sell. Why would anyone shut off their ability to sell for no reason what so ever. And I argue this. What business is it of yours if someone has an Emergency? What if someone uses it when their child is being born? Not a classic definition of emergency but to that person, in their life, it warrants taking a day off.
03-02-2023 01:53 PM
I would have thought that an eBay seller could see the value in protecting themselves from unforeseen interruptions due to emergency situations.
Honestly, every eBay seller or any business should have implemented a contingency plan a long time ago. I've read too many stories of people who failed to make any plan and suffered because of it.
03-02-2023 01:56 PM
@rosszonebricks wrote:
Plan ahead for these things
Ludicrous.
Getting sick isn't a **bleep** flat tire
03-02-2023 01:57 PM - edited 03-02-2023 01:59 PM
No. Is a parent heartless and without compassion when they don't mouth-feed their child and give them the tools to grab a spoon themselves? Giving a fish to someone versus teaching them how to fish.
Ebay gave us all the tools to handle this ourselves. If you don't want to deal with the vigorous process I mentioned once your emergency is over, then maybe it wasn't a big enough emergency to begin with. I'm sure many of us have handled child delivery during ebay selling (myself included multiple times). It was quite simple to handle the ebay part of it, no need for an emergency button.
Seems like you're watering down the term Emergency now, even saying "day off". Thus is the issue of this idea.
03-02-2023 02:00 PM
Well employee or not. What really matters is if you actually USE ebay. Those of us who do, know. I've been on here a very long time. Probably grossed over 1M in sales in all my time here (Though I haven't been keeping track since Ebay removed the "all time sales" totals in the dashboard).
I bend over backwards to keep my stats in order. I value being a TRS. I would think having an "Emergency shut off switch" for sellers (even if it's limited to TRS or Store Subscriptions) the benefit to the selling community, as a HUMANITARIAN gesture, would far outweigh anyone who wants to, so called "abuse" this hypothetical feature.
And as to why anyone would intentionally shut off their sales and set themselves up to refund all pending sales for whatever reason not of a real "emergency" I have yet to imagine. And ultimately, who cares. There's always going to be bad sellers. Those of us who aren't. We should earn some perks and benefits.
Perhaps that's the answer too. Accounts have to be of a certain age and level of selling to qualify for the responsibility of having an "emergency shut off" switch.
I would never presume to tell another seller how they should run their business. I'm merely proposing something I know could have helped a lot of people already from unnecessary suffering. I don't see the harm in helping TRS keep their status in times of crisis.
Perhaps that's another element of humanity that's missing from online retail. Whatever the case, I truly believe it should be mulled over among the Ebay brains.
03-02-2023 02:04 PM
Yes, but as I've stated many times. Not everyone's business has a "stock and fill" ability. Not everyone who sells has someone they CAN rely on. Maybe even nobody. Many of us are "one man bands". Having an emergency plan that uses other people isn't a "one size all solution". So please, stop repeating yourselves about "contingency plans". The only contingency plan most independent sellers can have is to just SHUT DOWN.
03-02-2023 02:05 PM
@monster-deals wrote:
@rosszonebricks wrote:
Plan ahead for these things
Ludicrous.
Getting sick isn't a **bleep** flat tire
How about Heart Surgery? Is that a "flat tire?"
03-02-2023 02:07 PM
Heartless. Without compassion. It doesn't need to take a 20 year veteran seller and turn them back into a "rookie" in status just because they had surgery. Heck, if you were going to implement some "scheme" that hard to reinstate your store after that why not just ask for a "Doctor's note" and end it right away.
Come on. Knock it off.
03-02-2023 02:15 PM
@movieman630 wrote:
@kensgiftshop wrote:Sellers should have a plan in case an emergency does come up.
I remember my last hospital stay.
I was being transported to Tulsa by ambulance and they were trying to pump enough blood in me to keep from dying before I reached Tulsa.
On the ride to Tulsa, I was on my phone telling my daughter what needed done because I knew I would be there a little while.
Once I got back home, I decided I needed to make a plan so my daughter would know what to do if needed again.
Ok but what is the problem with having a function set up by ebay to make your life easier in this scenario? I can't tell if you're for or against my idea but if you're against it, explain why? Why is it a bad idea? Ebay's IT people are constantly "re-inventing the wheel" with functions that already exist. They changed "Vacation Mode" to "Time Away" some years ago.
What is the problem with a feature that allows sellers to be protected in time of emergency?
1. Accountability.
2. We're subcontractors here and set our own parameters within the framework of eBay. This gives us some freedom. This also gives us some responsibility, which means we have to cover for ourselves.
03-02-2023 02:19 PM
Yes, but it doesn't mean ebay doesn't have tools to "assist" us.
03-02-2023 02:20 PM
I just wish to thank you for starting this thread, as it has really brought home to me how unprepared I am for any unforeseen emergency.
Will now endeavor to write detailed instructions on what to do with my ebay store if I am unable to attend to it.
The only challenge is finding someone who cares enough to do it, as it is difficult to communicate to others how crucial it is to fulfill one's obligations as a seller on ebay.
03-02-2023 02:21 PM
Also let's not forget that your plan for "probationary periods" after the Emergency has been shut off is almost just as bad as just shipping your items late.
The whole point of this is to AVOID DEFECT. Not cause harm to your store. I'd pay money over defect. If the function causes the same amount of damage as just shutting it off and refunding all your pending sales or just shipping days late then what's the point?