Hi Community Team --- What's Going On With Markdown Manager?

[my-cottage-books-and-antiques]

devon@ebay  

One reason I like to use Markdown Manager to run discount sales is because of the price strike-through on the search results page and my store pages. The strike through makes it clear to experienced buyers that the discounted price is a limited time offer and this helps to create a sense of urgency.

So....I'm now running a 15% Off Markdown Manager Sale , everything in my store is 15% off though Monday.

Question: What is going on? Is ebay doing some sort of test of the tool? From what I'm seeing, ebay is applying the strike through randomly, with many discounted  items not displaying the strikethrough. The discounted price is shown, but, without the strike through, it simply looks like a regular, non discounted price, and thus lacks the sense of urgency.

The View Item pages DO show the strike through correctly, the issue is only with search results pages.

Some of my sale items show the strike through, some don't. Is this a test? A glitch? Some strange new, unannounced policy?

This reduces the value of Markdown Manager for sellers, and it definitely NOT  a magical experience. Can you please check with the appropriate team to figure out what is going on here?

(ETA: I'm using Chrome on a PC)

[my-cottage-books-and-antiques]

devon@ebay  Thanks. Hopefully soon.

[a_c_green]

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devon@ebay wrote:

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devon@ebay  As I said: Q4. We don't need Magic, we just need basic things to work. And we need to be kept informed. If this has been an ongoing and widespread problem, sellers should be notified so they know to either use another discount tool or to use MM but be aware that it will be of very limited usefulness because of this issue. 

So, again, PLEASE. Can we get an answer to this?

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@my-cottage-books-and-antiques As of this morning I do not have any updates to share on the markdown manager. I will be sure to let you know as soon as I hear back from the product team.

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devon@ebay : Thank you for your prompt reply. Disappointing as it is, it does help to highlight the difference between your responsiveness and those from whom you're trying to get answers.

Just curious: do you have phone numbers for any members of that team? It might startle them out of their lethargy to get a call from you, looking for updates. Phone calls are a bit harder to ignore than emails.

[valueaddedresource]

devon@ebay another report to add to the list:

https://community.ebay.com/t5/Report-eBay-Technical-Issues/Bug-Report-Markdown-Promotions-not-Appear...

[2nd_chance_toys_and_collectibles]

I have also been having the same issue with my Markdown manager where it is not Showing the Strike Through on my Listings.  @valueaddedresource Has Linked the Post I made but I'll list it once more here as well.

https://community.ebay.com/t5/Report-eBay-Technical-Issues/Bug-Report-Markdown-Promotions-not-Appear...

[2nd_chance_toys_and_collectibles]

I took a look at my Store Page and it seems that Dolls and Books are the only thing with the Strike Through active from the Markdown Manager. I am not sure if there is any correlation to why this might be happening but it may help.

[lakefor94]

Seeing the same here on listings for a markdown sale event that started on Oct. 3rd.

This probably is not a bug/glitch but rather a change. 

[penguins_dont_fly]

devon@ebay 

I just wanted to add "me too" to the Markdown mess 😞

All of my items are included in the 10% Off Markdown that I am running

The prices reflect the markdown, but only some have the strikethrough pricing 😞

[2nd_chance_toys_and_collectibles]

I hope its a Glitch otherwise this renders the Markdown Manager basically useless...

[lakefor94]

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@2nd_chance_toys_and_collectibles wrote:

I hope its a Glitch otherwise this renders the Markdown Manager basically useless...

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Roger that

[wastingtime101]

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@penguins_dont_fly wrote:

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Ugh look at that screenshot @penguins_dont_fly . You're also seeing the photo issue that kyle@ebay is looking into on this discussion:

https://community.ebay.com/t5/Report-eBay-Technical-Issues/Why-are-all-of-my-images-so-small/td-p/34...

[c_miracles_vintage]

Me too... for the markdown mess.  None of my listings for 25% off are showing up with the strikeover.  Just looks like it is the regular price. 

[penguins_dont_fly]

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@wastingtime101 wrote:

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@penguins_dont_fly wrote:

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Ugh look at that screenshot @penguins_dont_fly . You're also seeing the photo issue that kyle@ebay is looking into on this discussion:

https://community.ebay.com/t5/Report-eBay-Technical-Issues/Why-are-all-of-my-images-so-small/td-p/34...

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@wastingtime101 

No --- I changed my view to "Medium Thumbnails" so that I could show more items

Here is the same page with "Large Thumbnails"

[wastingtime101]

That's so strange because many of us are using large thumbnails yet we still see that really thick gray border around images.

When I look at the OP's listings, here's the difference between small-medium-large thumbnails. You can see the large setting isn't even close to filling out the space.

[backpacktreasures]

Some of my items on sale are also not being shown with the strikethrough and the % off in the search results. But it is being shown if you click directly in the listing. This defeats the whole purpose of running a sale.

devon@ebay - this should be posted in the summary of the bugs with a reference ID so that sellers can call support and add their name to the list.

[wastingtime101]

Markdown strikethrough was fixed today on my accounts.

But then if I look at @mcdougle4248 as an example, I can see strikethrough pricing for item 196000573325 on her store home page exclusively, but the strikethrough isn't appearing in regular search for that item. That seems to be the exception because almost all of your items on markdown are currently showing strikethroughs that weren't there yesterday.

Edit: In the time it took me to write that post, that item is now showing a strikethrough in regular search. Must be in-progress fixing I'm witnessing.