Help

[kcvalue]

I wish when I request to speak with a supervisor someone would get back with me. There has definitely been an error on my account. My account has been in good standing and top rated I since inception and all of a sudden it just gets shut down with no explanation. It’s very frustrating. Even after I uploaded all necessary documents. And that is including receipts and bank statements that match for purchases that I made for items I sold on eBay recently. I did mess up one document when I uploaded them so they said I had to appeal that which did not make a whole lot of sense to me because it should’ve been “oh I realize you uploaded the wrong document can you Please upload the correct one so we can do a thorough review”.
So I re-uploaded the correct document and instantly received an email after uploading it saying my account was permanently suspended after review. I don’t know how it is possible for someone to look at entire months bank statements and match them with receipts less than a minute. That does not seem like a very thorough review. I did over half a million in sales last year and paid eBay almost $100,000 in fees while maintaining top rated status with very minimal buyer complaints/issues. It just makes Zero sense to me how eBay can encourage people to build their business but if there is an issue, instead of discussing what happened and how we need to resolve it ebay just shuts down someone’s account that has been and honest seller and has a good metrics their entire time on the platform. It’s like eBay says they want to help people build their business but then if there’s a single issue they show the complete opposite, without any chance for the seller to reconcile whatever the issue may be. It would make sense if it was a seller that had issue after issue and eBay has given them at least one or more warning but it doesn’t make sense seller like myself that has had zero suspensions or any warnings from eBay while maintaining top rated status and very high feedback. It would sure be nice of a supervisor would actually get back to me. 

[mr_lincoln]

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@stephenmorgan wrote:

It could be what was pointed out in Post #15

"If a friend or family member visited and used your WiFi to access their eBay account then your two accounts are "Associated" ... if one account gets a suspension or restriction then any or all "associated" accounts can and have suffered the same fate."

It seems like a harsh punishment for an account that has no connection to the account in violation other than they shared the same internet connection at one time.  Seems like it can easily be verified if two accounts are from the same person.

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@stephenmorgan   No "could be" at this point ... the OP's account became "associated" with their friends "suspended" account when the WiFi was shared ... All eBay sees is the shared IP address and accounts from different addresses, one already suspended, etc.  They, eBay, have no idea if the OP's account was hacked or hijacked or accessed through a stolen mobile device or what so they suspend activity on the account ... maybe the OP can get their account reinstated maybe not but until they can talk to eBay directly nothing is going to change ...

Mr. L

[moondogblues]

I see 221 items for sale.

[moondogblues]

I didn't try buying anything though.

OP, sorry to hear about the restriction and I do hope that it gets lifted.  And that any newbies to selling here do not fall into the same trap that you did.