Help

[kcvalue]

I wish when I request to speak with a supervisor someone would get back with me. There has definitely been an error on my account. My account has been in good standing and top rated I since inception and all of a sudden it just gets shut down with no explanation. It’s very frustrating. Even after I uploaded all necessary documents. And that is including receipts and bank statements that match for purchases that I made for items I sold on eBay recently. I did mess up one document when I uploaded them so they said I had to appeal that which did not make a whole lot of sense to me because it should’ve been “oh I realize you uploaded the wrong document can you Please upload the correct one so we can do a thorough review”.
So I re-uploaded the correct document and instantly received an email after uploading it saying my account was permanently suspended after review. I don’t know how it is possible for someone to look at entire months bank statements and match them with receipts less than a minute. That does not seem like a very thorough review. I did over half a million in sales last year and paid eBay almost $100,000 in fees while maintaining top rated status with very minimal buyer complaints/issues. It just makes Zero sense to me how eBay can encourage people to build their business but if there is an issue, instead of discussing what happened and how we need to resolve it ebay just shuts down someone’s account that has been and honest seller and has a good metrics their entire time on the platform. It’s like eBay says they want to help people build their business but then if there’s a single issue they show the complete opposite, without any chance for the seller to reconcile whatever the issue may be. It would make sense if it was a seller that had issue after issue and eBay has given them at least one or more warning but it doesn’t make sense seller like myself that has had zero suspensions or any warnings from eBay while maintaining top rated status and very high feedback. It would sure be nice of a supervisor would actually get back to me. 

[kcvalue]

That could be it. I was recently at a friends house that had a suspended account and on his WiFi. I’m sure I used my eBay app while there with how frequently I have to respond to messages. I can only email that team tho. I tried calling to speak with someone there and that’s what I was told. Hopefully they just don’t send me the same blanket automated email again. 

[soh.maryl]

Hard to figure out how YOU as a seller could receive FB from buyers regarding items they bought from other sellers.  Doesn't FB need to be attached to a specific item/listing? 

[kcvalue]

I sell Hundreds of phones a month and most of them are resellers that but them. My guess is they received something wrong from another seller and they thought it was the one they ordered from us and selected their order from us and left feedback to the wrong account. 

[mr_lincoln]

@kcvalue wrote:

That could be it. I was recently at a friends house that had a suspended account and on his WiFi. I’m sure I used my eBay app while there with how frequently I have to respond to messages. I can only email that team tho. I tried calling to speak with someone there and that’s what I was told. Hopefully they just don’t send me the same blanket automated email again. 

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Unfortunately @kcvalue I think you just identified the issue ... what you describe is EXACTLY one way accounts get "associated" and what can happen.

You can post on the Weekly Discussion (under the Community Info tab above) which is every Wed EST at 1 PM ... it is hosted by an eBay support team ... you can ask them the best way to have a direct conversation with the Trust and Safety Department ... if emailing is the ONLY option right now they should tell you that.

Best regards,

Mr. L

[mtgraves7984]

I was recently at a friends house that had a suspended account and on his WiFi.

@kcvalue 

That's it. ^^^ The kiss of death. I'm careful with where I hook up to WiFi for this reason. Mine, my daughter's and my mom's.

The only 3 places that I'm certain no one has angered the eBay gods. 

[calntom]

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@mtgraves7984 wrote:

I was recently at a friends house that had a suspended account and on his WiFi.

@kcvalue 

That's it. ^^^ The kiss of death. I'm careful with where I hook up to WiFi for this reason. Mine, my daughter's and my mom's.

The only 3 places that I'm certain no one has angered the eBay gods. 

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That could do it. For sure. Again, same thing on The River, read about it quite often over there. Accounts connected one way or the other and blam, end of story. 

[stephenmorgan]

I read all your Neutral and Negative Feedback (.034%) and most of them are because people purchase items without reading descriptions.  You offer 30 days returns, so if you had something I want or needed I would not be concerned with your Feedback.

[craigstevensstudio]

ebay no longer has any customer support. they dont care about sellers.  (i sold on here for over 16 years and finnaly gave up.)   its a sinking ship.

[kcvalue]

That’s exactly what Makes me believe it isnt a buyer issue because we always take any and every return. eBay does have it set up to report a buyer if they submit a false return reason like saying they received something defective when it was sold is defective and listed that way which at that point we report them per ebays guidelines since that’s what they say we are supposed to do. I literally did everything that i could to stay within the guidelines and policies eBay has in place and I’m not saying maybe I did do something in advertently that I’m aware of because mistakes happen. But if that’s the case it would have been nice to be reached to by eBay out at least once before permanently suspending  my selling account. I’m always more than willing to work with them and take any advice and suggestions they have for improvement but I can’t even get anyone to talk to me to let them know that. Very frustrating. Per the advice of the first line of defense CSR that you get on the phone when you call I think I’ve requested to speak with a supervisor four times now and still just crickets. 

[pburn]

Not sure why you were suspended, of course, but there are some concerns with a couple of the statements you make in your item descriptions that violate eBay policy:

"A 30% restocking fee will be deducted from a refund on any parts phones that are returned due to them not functioning if they were listed as a parts nonfunctioning phone to begin with per ebay allowed rules."

That statement is completely and totally false. eBay does not allow restocking fees. Period.

"Returns for "parts only" phones will not be accepted in any time frame. They are sold "as is"."

Not true. If the buyer files an MBG claim, it's up to eBay whether the buyer can return it and/or get a refund, not you. And believe me, the buyer will get a refund. There are plenty of threads from other sellers complaining about this very thing.

Those statements, along with your buyer's feedback comments (and return requests, if they filed them) don't really bode well for online sellers.

[pburn]

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@craigstevensstudio wrote:

ebay no longer has any customer support. they dont care about sellers.  (i sold on here for over 16 years and finnaly gave up.)   its a sinking ship.

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@craigstevensstudio 

How's the customer support on the new platforms you're listing on? Do they have member discussion boards there?

[calntom]

A similar thread may have popped up.

https://community.ebay.com/t5/Selling/MC011-Restriction-and-Realistic-Expectations/td-p/32812253#M19...

[stephenmorgan]

It could be what was pointed out in Post #15

"If a friend or family member visited and used your WiFi to access their eBay account then your two accounts are "Associated" ... if one account gets a suspension or restriction then any or all "associated" accounts can and have suffered the same fate."

It seems like a harsh punishment for an account that has no connection to the account in violation other than they shared the same internet connection at one time.  Seems like it can easily be verified if two accounts are from the same person.

[kcvalue]

That very well may be the reason but it would just again be nice to have been talked to first. And when your top rated and pay for a store you can deduct up to 50% on a return to recoup any losses per ebays guidelines. Unless for some reason that changed in the last six months. And mind you on a parts phone that sells for 15 bucks, 30% is essentially the gas and shipping material I use which was a loss. Rarely did I ever do that any ways though. And you’re right about it saying no returns accepted on parts phones because it was contradictory to my shipping and return policy at the bottom of the listing which says I accept returns. Both of those statements or basically meant for more “make sure you realize that you’re buying a phone that’s not working”. You’d be surprised how many returns we took from people that bought a phone that was listed as broken/not functioning then they were upset because they got the phone and it didn’t work. 

[kcvalue]

Well I have about $30,000 worth of merchandise that I had recently bought that I have to move but it kind of stinks because I buy my merchandise based on what I know I’m allowed to sell on eBay and I have to figure out which platforms I can sell it on. I signed up for Amazon and the customer service seems to be pretty good but a lot of the stuff that I have I just can’t sell on the site. I also just signed up for Mercari and the customer support is via message only so I don’t know how well they are going to reply but I did fat finger my business address wrong when I was keyed in my business tax information and I’m waiting to hear back from then on it.