eBay

odditiesandantiquities1 · ‎08-12-2017

Buyer purchased a lovely japanese custom moriage plate. Shipped in bubble wrap, 3 times. Put into a solid wood box. Put into a larger box wrapped in bubble wrap 3 times and filled with peanuts. It wasn't going anywhere.

Receive email today. Plate totally smashed. Asked for photo's as I had insurance on the plate and then I would refund.

Oops.....sent the plate as a present to her sister. No phone, no internet. Say's could return via post office, but that nullifies insurance.

What's the next step?

sharingtheland · ‎08-12-2017

Don't know about y'all, but I have sisters who would pick bling before clothing. If they were turkeys, they'd drown ...

Signed,

We All Grew Up In The Poultry Business So I Can Talk Turkey

j/k - I have no doubt that buyer is making it all up. I am not making anything up, however, about my sisters.

Sherry

=^.^= =^.^=
( ) ( )
" " =^.^= " "

vintagecraze50 · ‎08-12-2017

Yeah, I would call cs and state I need a picture OR let's have the buyer file the insurance claim. Sounfd good? Someone at CS might think that's a good idea. I hope!

Anonymous · ‎08-12-2017

@plumbingspecials wrote:
In a previous conversation, you stated that it was customary for you to refund plus 10% so that you would maintain positive feedback. Obviously, you found that is not the solution.
This is what you NEED to do in this situation:

Apologize to the buyer for the item arriving damaged. Then, tell buyer to request a return for the reason item is damaged. Do not explain further, do not argue, do not engage in conversation. Simply have her to request a return.

But this is what's fishy... she didn't have photos, nor did she have the plate in her possession. She probably will not try to return, and forcing her to do so will probaly make her go away.

Theory often times does not match up with real life experience, especially when it is YOUR money you are having to put where your mouth is.

odditiesandantiquities1 · ‎08-13-2017

Things are all good and I have reported her. She has not responded since I told her to file a return.

Ann

odditiesandantiquities1 · ‎08-13-2017

@plumbingspecials wrote:
I am not questioning your customer service style, I am questioning why you would come here and ask advice when you already have your way of handling things. And because you come here and flaunt that style, you make yourself a very easy target for scammers. So why don't you do what you always do, happily refund the buyer with an additional 10% so that she will not leave you a negative.
It makes no sense to come here asking for help when you already are experienced in dealing with dissatisfied buyers with your kind of customer service.
Good luck. 😉

a_c_green · ‎08-13-2017

@odditiesandantiquities1 wrote:
Things are all good and I have reported her.

I am curious as to what exactly you have reported her for...? Mopery with Intent to Gawk is not an eBay violation, and her sum total story up to now appears to be fibbing, but not much else.

odditiesandantiquities1 · ‎08-13-2017

@a_c_green wrote:
@odditiesandantiquities1 wrote:
Things are all good and I have reported her.
I am curious as to what exactly you have reported her for...? Mopery with Intent to Gawk is not an eBay violation, and her sum total story up to now appears to be fibbing, but not much else.

Because I believe she sold my plate, then purchased it from me and then I ended up shipping to her buyer.

ersatz_sobriquet · ‎08-13-2017

Looking at her sales history I doubt she flipped that plate; plus, there really wasn't enough meat on the bone to flip it that quickly for enough of a profit. At the absolute best she would have made $50, and dealers don't buy items for $100 and flip for $150, at least not smart dealers anyway, and definitely not for what is usually long-tail items.

So I think there's some truth to her story, but just the part about a gift to the sister. Or maybe it was a sister in law. Or a gift to somebody she knows.

I think one or both of these things happened--1) $100 gifts are out of her price range and she had buyer's remorse trying to impress, and/or 2) she had a disagreement with the receiver shortly after giving the gift and has gift remorse.

Maybe one, maybe both!

a_c_green · ‎08-13-2017

@odditiesandantiquities1 wrote:
@a_c_green wrote:
@odditiesandantiquities1 wrote:
Things are all good and I have reported her.
I am curious as to what exactly you have reported her for...? Mopery with Intent to Gawk is not an eBay violation, and her sum total story up to now appears to be fibbing, but not much else.
Because I believe she sold my plate, then purchased it from me and then I ended up shipping to her buyer.

Ah. So you found an online listing somewhere in which she sold your plate? How much did she fetch for it?

Technically, selling an item that you don't actually have is a violation, though I doubt it's really very reportable if she followed through on her sale by promptly buying on yours, thus delivering the goods to her buyer as promised. The only proof of that particular violation would be her sold listing for the same item, and without that listing to point to, all you'd really have is a sale to an alternate address someplace... which is legal.

Did you find an actual line item in an on-line Report menu for that, or just talk to Customer Service about her? If the latter, I suspect you were wasting your time, as they'll make sympathetic clucking noises for you, but it does not appear that there's any actual proof of wrongdoing to be acted upon here.

mixedbagmosaic · ‎08-13-2017

@a_c_green wrote:
@southernfriedbelle wrote:
@sharingtheland wrote:
This ^^^^ Return for refund.
Not understanding your reply? All that's appearing between the words This and Refund are four carat marks, so not sure what word that's meant to represent. Remember, I'm just a clueless Southern gal! 😏
It was intended to be four upwards-pointing arrows aimed at your very concise reply #6 (here), but in the time it took to draft that reply, another reply or two snuck in between, so it was no longer clear what the "This ^^^^" posting was supposed to be pointing at.

Just click on quote to include what you are replying to. Your carats are confusing

odditiesandantiquities1 · ‎08-13-2017

@a_c_green wrote:
@odditiesandantiquities1 wrote:
@a_c_green wrote:
@odditiesandantiquities1 wrote:
Things are all good and I have reported her.
I am curious as to what exactly you have reported her for...? Mopery with Intent to Gawk is not an eBay violation, and her sum total story up to now appears to be fibbing, but not much else.
Because I believe she sold my plate, then purchased it from me and then I ended up shipping to her buyer.
Ah. So you found an online listing somewhere in which she sold your plate? How much did she fetch for it?

Technically, selling an item that you don't actually have is a violation, though I doubt it's really very reportable if she followed through on her sale by promptly buying on yours, thus delivering the goods to her buyer as promised. The only proof of that particular violation would be her sold listing for the same item, and without that listing to point to, all you'd really have is a sale to an alternate address someplace... which is legal.

Did you find an actual line item in an on-line Report menu for that, or just talk to Customer Service about her? If the latter, I suspect you were wasting your time, as they'll make sympathetic clucking noises for you, but it does not appear that there's any actual proof of wrongdoing to be acted upon here.

I'm happy it's done and over with. Whether the plate is damaged or not in reality, I have no way of knowing without pictures.

sharingtheland · ‎08-13-2017

@mixedbagmosaic wrote:
@a_c_green wrote:
@southernfriedbelle wrote:
@sharingtheland wrote:
This ^^^^ Return for refund.
Not understanding your reply? All that's appearing between the words This and Refund are four carat marks, so not sure what word that's meant to represent. Remember, I'm just a clueless Southern gal! 😏
It was intended to be four upwards-pointing arrows aimed at your very concise reply #6 (here), but in the time it took to draft that reply, another reply or two snuck in between, so it was no longer clear what the "This ^^^^" posting was supposed to be pointing at.
Just click on quote to include what you are replying to. Your carats are confusing

I'll try do do this ^^^ in the future. I'm new here.

Sherry

=^.^= =^.^=
( ) ( )
" " =^.^= " "

lemarcheaupuces · ‎08-13-2017

@rolenboy01 wrote:
@lemarcheaupuces wrote:
I get it know.
but why not file an insurance claim then?
I agree u bought insurance for a reason
u shouldn't b out of money
any reason why u can't just file a claim online tell the buyer to keep all material and refund?

The buyer refused to submit pictures of the damage because the item was NOT damaged it was a lie they had no broken item to show her, people rarely win insurance claims without proof especially something like pictures of the broken item.

the last time i filed a claim around 2014, i submitted no pictures and the USPS paid my claim in 1 week.

the time before that in 2012, same thing.

each time i mentioned, the broken item was in the possession of the buyers.

i must have missed something else along the thread.

perhaps the buyer insisted on a return, guessing the OP wouldn't want to pay return shipping on a broken item?

letoulousain

lemarcheaupuces · ‎08-13-2017

@honestabe411 wrote:
99.99% of the population has a phone.. if he went to tell you that AND even "says" that there's no internet, I would imagine he's making things up.

I would say return for refund and eat the ahipping cost. As far as insurance, I don't know if they'll take a claim without pictures, so best bet is to just return for refund.

If he is making things up, I'm guessing he won't send them back.

things must have changed since 2014 because i have never ever provided pics of a broken item.

even though the last time i filed a claim online, i could have uploaded a pic of the broken item.

nowhere did it say it was "required".

i bypassed the option and said the damaged item was not in my possession.

letoulousain

lemarcheaupuces · ‎08-13-2017

@a_c_green wrote:
odditiesandantiquities1 wrote:
She emailed again. She said that her sister knows no one with a phone or internet!!!!!!
I know things are all over and done with now, but just for yucks, it might be fun to plug your recipient's address into Google StreetView. You'll probably find a big suburban house with a Walmart in the background and a Starbucks down the street.

hard to have an opinion about this situation.

was the plate shipped to the sister directly?

the other is i assume the buyer.

of course the OP's buyer is lying.

it just changes nothing.

as a seller i am not a detective.

as a seller all i can do is get this buyer off my back.

i assume the buyer is trying to get a refund without having to return the plate.

i assume the buyer is saying she cannot send pics of the broken item since she doesn't have the plate.

and her sister cannot send pics for she has not internet or a phone...