eBay

shoppingisfun.x · ‎10-02-2019

Hi so my mom just sold a $950 authentic Gucci bag to a buyer and the tracking shows delivered yesterday at 4:43pm! however the buyer is claiming she didn’t get it.

My mom filmed packing and shipping the bag and confirmed it with the buyer three times!!
The package has insurance on it and the buyer denied getting signature confirmation because they claimed they don’t know what times the postman arrives

I offered to call their local post office to file a missing package complaint since it’s insured anyway and to the police to launch an investigation Incase someone stole it but they’re just being unreasonable and demanding a refund??

What can I do? We can’t lose the money and the bag!

shoppingisfun.x · ‎10-07-2019

Hey guys a little update:

paypal eBay told her to send the bag back!
She emailed me after she got the refund saying she actually did get the bag and I send the screenshots to PayPal/eBay

and I talked with a rep

and basically said to her either she sends me the bag back or the police will show up at her house and arrest her (basically threatening her back)

I just got the tracking number from her and I really hope she sends the bag back!

i will keep you all updated!

vintagecraze50 · ‎10-07-2019

Thanks for the update and we all wish you well.

coffeebean832 · ‎10-07-2019

@shoppingisfun.x wrote:
Hey guys a little update:
paypal eBay told her to send the bag back!
She emailed me after she got the refund saying she actually did get the bag and I send the screenshots to PayPal/eBay
and I talked with a rep

and basically said to her either she sends me the bag back or the police will show up at her house and arrest her (basically threatening her back)

I just got the tracking number from her and I really hope she sends the bag back!

i will keep you all updated!

@shoppingisfun.x- I'm confused. Was she refunded by you, by eBay or by PayPal? Was the refund forced without a return?

After she was refunded she told you she had the bag and you threatened her with the police so she gave you a return tracking number?

shoppingisfun.x · ‎10-07-2019

Basically PayPal closed the case in her favor because she claimed she got an empty box, then emailed me saying she actually had the bag the and thanks for the refund (kind of making fun of the whole situation like haha I got the bag and money back type of way)

I called PayPal and eBay and sent them the screenshot of the email she sent me

they reopened the claim and then I got a tracking number by threatening police action to her

vintagecraze50 · ‎10-07-2019

That does not sound like a very smart scammer if she emailed you about receiving the bag. Just hope you do get it back, and if you do not, Follow through with whatever you think is the best course of action.

albany_sellers · ‎10-07-2019

@shoppingisfun.x wrote:
Hi update guys!! The buyer opened a Not as described case now claiming they got an empty package?

this is a nightmare! They’re literally trying to scam us!! What can I do against that claim?

I would send them something like this. I've had some luck with similar responses. I find that leaving them a way out to backtrack on their story sometimes works.

"Omg! That is most definitely NOT how this package was sent to you! We sent you the item described in our auction.

It seems a postal employee or someone else has stolen the item I sent. Postal theft is a VERY serious federal crime. So, here is what is going to happen:

I'm going to contact your local police department. I'll give them your name, address, phone number, eBay user name, PayPal info, and email addresses. The police probably aren't going to do anything, but I'll need the police to file a report so I can give that report number to the postal inspector...

Then I'll call the postal inspector for your zip code. I've dealt with these guys before, and they take their jobs VERY seriously. They are kind of intense, especially if they think a postal employee is involved. The postal inspector will want to talk to you. They will probably show up at your house, but they also like to show up at your work if it's more convenient for them. After they talk to you, they will probably set up an appointment with you to bring you down and get a formal, videotaped statement.

After their investigation, there will be a hearing. You'll be required to testify. It will be a head postal inspector, the postal worker accused, and their union representative. Their union representative kind of acts as their lawyer, but you can imagine what kind of a job they do. I've been through this before, and it's kind of funny. The union representatives use big lawyer words, they try to do a good job, but they are just postal workers themselves, they don't know how to defend anyone.

If the worker is old enough, they will be offered early retirement. If not...

Before I start the process, let me know if someone else in your household may have opened the package without you knowing. Did you perhaps get my package mixed up with another?

Thanks! Let me know!"

albany_sellers · ‎10-07-2019

@shoppingisfun.x wrote:
Basically PayPal closed the case in her favor because she claimed she got an empty box, then emailed me saying she actually had the bag the and thanks for the refund (kind of making fun of the whole situation like haha I got the bag and money back type of way)
I called PayPal and eBay and sent them the screenshot of the email she sent me
they reopened the claim and then I got a tracking number by threatening police action to her

I would tell you to make sure you show this to eBay but eBay will just make up excuses about why this might not be a scammer or how it could be a misunderstanding. No chance they will ban this user or even take any action against them.

My advice is never sell anything worth more than a couple hundred bucks on eBay, You can't trust them to do the right thing or to back you up, even with all the proof in the world.

cashvaluerecovery2011 · ‎10-08-2019

And that sir is when the video evidence i described above comes in handy. Dumb criminals depend on sellers who havent dealt with scams before and on ebays very scam friendly policies.

When they encounter an experienced seller with video evidence taken in the post office the idea of getting authorities involved at that point makes them feel as scared and helpless as you did when your scammer had the control.

robr7256 · ‎10-08-2019

I am so sorry this happened to you. Ebay was something I wanted to try to sell my camera, but so far I have been contacted 100% by scammers. I knew something was fishing from the first inquiry, especially considering they wanted to do things outside of the Ebay space. I did a quick Google search on this kind of thing and came up with a number of people saying it was a scam. I confirmed it when each time I tell someone to go directly through Ebay for a bid or an offer, and then I don't hear back from them. With the exception of one person, who still appears dubious in their profile, just happened to open their account yesterday.

Ebay needs to crack down on these criminals. What is Ebay doing to stop this?

vintagecraze50 · ‎10-08-2019

Ebay developed a program service called Ebay Authenticate. This service adds protection and also ensures the buyer that these types of items are in fact authentic. This is the way these types of items should be sold here.

vintagecraze50 · ‎10-08-2019

The problem with that message to a buyer is that if this is a seller that actually scammed the buyer, this would be in the utmost inappropriate and might get you in trouble for acussing them of theft. I know many of us have said that this may be a prevention tactic but a professional scam artist will pay no heed to this warning either.

wastingtime101 · ‎10-08-2019

@shoppingisfun.x wrote:
Basically PayPal closed the case in her favor because she claimed she got an empty box, then emailed me saying she actually had the bag the and thanks for the refund (kind of making fun of the whole situation like haha I got the bag and money back type of way)
I called PayPal and eBay and sent them the screenshot of the email she sent me
they reopened the claim and then I got a tracking number by threatening police action to her

Oh man, sorry but it sounds like you're not getting the bag back. Be prepared to file a police report and a mail fraud report with USPS. You can't just make a threat, you have to follow through and file the reports.

GLORIOUS!

wastingtime101 · ‎10-08-2019

@albany_sellers wrote:
I would send them something like this. I've had some luck with similar responses. I find that leaving them a way out to backtrack on their story sometimes works.

"Omg! That is most definitely NOT how this package was sent to you! We sent you the item described in our auction.

It seems a postal employee or someone else has stolen the item I sent. Postal theft is a VERY serious federal crime. So, here is what is going to happen:

I'm going to contact your local police department. I'll give them your name, address, phone number, eBay user name, PayPal info, and email addresses. The police probably aren't going to do anything, but I'll need the police to file a report so I can give that report number to the postal inspector...

Then I'll call the postal inspector for your zip code. I've dealt with these guys before, and they take their jobs VERY seriously. They are kind of intense, especially if they think a postal employee is involved. The postal inspector will want to talk to you. They will probably show up at your house, but they also like to show up at your work if it's more convenient for them. After they talk to you, they will probably set up an appointment with you to bring you down and get a formal, videotaped statement.

After their investigation, there will be a hearing. You'll be required to testify. It will be a head postal inspector, the postal worker accused, and their union representative. Their union representative kind of acts as their lawyer, but you can imagine what kind of a job they do. I've been through this before, and it's kind of funny. The union representatives use big lawyer words, they try to do a good job, but they are just postal workers themselves, they don't know how to defend anyone.

If the worker is old enough, they will be offered early retirement. If not...

Before I start the process, let me know if someone else in your household may have opened the package without you knowing. Did you perhaps get my package mixed up with another?

Thanks! Let me know!"

In my opinion that's way over the top. If I got a message like that I would probably laugh and disregard it.

Keep it professional, short, factual and to the point. There's no need for all the drama and special effects.

GLORIOUS!

albany_sellers · ‎10-10-2019

@wastingtime101 wrote:
@albany_sellers wrote:
I would send them something like this. I've had some luck with similar responses. I find that leaving them a way out to backtrack on their story sometimes works.

"Omg! That is most definitely NOT how this package was sent to you! We sent you the item described in our auction.

It seems a postal employee or someone else has stolen the item I sent. Postal theft is a VERY serious federal crime. So, here is what is going to happen:

I'm going to contact your local police department. I'll give them your name, address, phone number, eBay user name, PayPal info, and email addresses. The police probably aren't going to do anything, but I'll need the police to file a report so I can give that report number to the postal inspector...

Then I'll call the postal inspector for your zip code. I've dealt with these guys before, and they take their jobs VERY seriously. They are kind of intense, especially if they think a postal employee is involved. The postal inspector will want to talk to you. They will probably show up at your house, but they also like to show up at your work if it's more convenient for them. After they talk to you, they will probably set up an appointment with you to bring you down and get a formal, videotaped statement.

After their investigation, there will be a hearing. You'll be required to testify. It will be a head postal inspector, the postal worker accused, and their union representative. Their union representative kind of acts as their lawyer, but you can imagine what kind of a job they do. I've been through this before, and it's kind of funny. The union representatives use big lawyer words, they try to do a good job, but they are just postal workers themselves, they don't know how to defend anyone.

If the worker is old enough, they will be offered early retirement. If not...

Before I start the process, let me know if someone else in your household may have opened the package without you knowing. Did you perhaps get my package mixed up with another?

Thanks! Let me know!"
In my opinion that's way over the top. If I got a message like that I would probably laugh and disregard it.

Keep it professional, short, factual and to the point. There's no need for all the drama and special effects.

Meh, call it over the top if you want, but if anything it serves to let them know you are not going to just roll over and show your belly like they are counting on.