HOW IS THIS POSSIBLE?!!

[davenportpm1]

Hi everyone! I usually do not complain. I have been thru glitches, changes, and other weird stuff that happens on this site, but this is the craziest. I had a buyer send me an offer on 3 items on April 27th. I accepted the offers the same day April 27th. The buyer even asked if they could pay on May 1st. I said that is fine but if not paid on May 1st on May 2nd I will have to cancel due to non-payment. I sent an invoice and let them know if for any reason you cannot pay on May 1st, please let me know. 

So, May 1st came around, and no payment, and no response from the buyer. Sent another invoice and a message saying please make payment. It even stated on eBay that you can cancel due to non-payment starting on May 2nd. This morning (May 2nd) still no response from the buyer and no payment. So, I went into eBay to cancel due to nonpayment, and low and behold it states...THE PURCHASE DATE IS MAY 1st!!!!!!! YESTERDAY!!! THE SAME DAY THE BUYER WAS SUPPOSED TO MAKE PAYMENT!!!! HOW IS THIS POSSIBLE!!!! So now it states that I cannot cancel the order due to nonpayment till May 6th. How can a date change like that? Never seen this before. Just wondering if anyone has ever experienced this.

Pam D. 

[onlinecentral]

When a seller sends an invoice, it resets the payment date. Stop sending invoices and file the Non Payment action on May 6th.

[fern*wood]

It happened due to sending them another invoice. That will reset the timing.  I understand the need to send one invoice for combined shipping initially, but never send additional ones.

[12345jamesstamps]

Sending invoices will keep updating the payment day. I suggest not sending any more invoices. Also combining items of a sale on different days will update an invoice of payment. So, if a sale is from 2 days ago and person bought something today and you send a new invoice of both items the invoice will update to today's sale. And one can uncombined both sales where they will have to be paid and sometimes that helps to cancel at least the first sale. Just ideas.

[albertabrightalberta]

@davenportpm1 

When you sent an additional invoice, it's your way of letting the buyer know they have 4 days to pay. So by sending a second invoice yesterday, you're giving your buyer an extension.

[femmefan1946]

You accepted an offer on April 27th

The buyer asked you to wait for payment until May 1st

You agreed.

On May 1st you did not see payment 

You sent a new invoice onMay 2nd

The new invoice reset payment to May 6th.

In hindsight.

Your best bet would have been to suggest to your customer that they use a cc and pay that at their leisure.

But apparently your customer could not afford their purchase and has such a poor credit rating that they can't even get a credit card.

It's annoying that you were suckered by a sob story, but you learned a life lesson.

If they can't pay right away * they never will.

*As opposed to customers who are just slow payers, which is another kettle of bouilliabaise.

[sextons-sweet-deals · Accepted solution]

I read about this recently on a couple of posts. 

It makes no sense to restart the payment time period when a seller sends an invoice / reminder. 

I guess the best thing to do for sellers is do nothing until the fourth day of non-payment, cancel order, relist, and block buyer. 

[davenportpm1]

Thanks everyone who replied to my little dilemma. I had no idea, nor do I remember it ever resetting the payment date by sending a reminder/another invoice. Which I agree with sexton-sweet-deals that it makes no sense. Just think if every other company who sends out multiple invoices for something that has not been paid yet and then extends the payment date. No one would receive payment. I will give this a positive motive that I did this buyer a favor and just maybe they really needed more time to pay. I will just wait and see...

Pam D.

[toomuchstuffagain35]

Apparently, if the seller has the auto cancel option set up (what used to be the unpaid item auto assistant) sending another invoice does NOT reset the date for payment.

That only happens if you do it manually.

I have mine set to 4 days auto and recently I sent another invoice to give the buyer and extra few days to pay (I thought) but it still canceled right on the 96 hour mark from the first invoice..

[simply-the-best-for-you]

I have recently read about this with a few other sellers on here.  I'm guessing a glitch.  I've never once had an Invoice I sent, extend the payment date.