mam98031 • Volunteer Community Member • Buyer/Seller since 1999
The easiest thing to do is blame Ebay when Ebay has NO CONTROL over the Chargeback system. That is all about the Credit Card Companies. Same was true when we used PayPal.
Often times I've been on threads where a seller is upset they lost a Chargeback, but have also shared they didn't try to fight it as they didn't think they would win, so they didn't even try. They have taken the advice of many that come to the threads and say it is useless to try and fight them. Sad but true.
The way to get this huge problem resolved is through legislation. Currently the CCCs are protected by LAW and can do exactly what they have been doing. So to change that we need to change the law which hasn't been updated since way before shopping on the internet became a thing.
@stuff4divas wrote:
@vintagecraze50 wrote:
@dbfolks166mt wrote:As mam98031 suggested about the only route you have is legal action. You may need a lawyer for this one as their excuse is basically a breach of the contract agreements and policies. The seller protection against chargebacks is pretty clearly defined and eBay should be covering this and standing behind their policy/agreement.
10 GRAND chargebacks if credit card companies continue to be LAX and IRRESPONSIBLE IS A big loss for ebay. Just disgusting that consumers can do this and get away with it.
@vintagecraze50 Agree! I think this is part of the reason eBay wants to do away with AX and why certain buyers are so upset about it.
How do you know the buyer used Amex?
Ebay is not going to re-up their contract with Amex because Amex won't negotiate their fees. Amex has been known for many years to have the highest fees among the the available types of credit cards.
You are likely right that they need those higher fees to offer the additional benefits they offer their customers.
@baydealz wrote:Count me in. Or message me directly if you have case example and want to start discussion group.
The easiest and first way to attempt to fix this is to provide proper documentation to the bank (we know they don't and bank could still just assume seller was lying of condition), or better, act as the 'intermediary' they are and NOT get involved but allow seller to contact the bank directly. We don't even know who it is or if it's real.
They can't have it both ways - be the intermediary to accept funds, take comission and coordinate, but then when there is an issue, wipe their hands. Step up or step out.
'Seller's Guarantee...hahahahahaha
We need to start within our own states, contacting your legislators on the subject. So there is nothing for me to start. We each need to address this within their own states with enough backing that they take it to the Congress. Now I've never set up a national campaign for anything, so I'm out of my wheelhouse on this. Sorry.
@baydealz wrote:Meanwhile, let's start getting local Congressional reps involved. Their act created this. I guess they expected banks to be more discerning.
Alright. Lets all get educated on the subject first, me included.
https://www.chargebackgurus.com/blog/chargeback-laws
https://chargebacks911.com/chargeback-laws/
There are other links in these articles with helpful info. Enjoy your homework! 😀
IDK, we don't have any access to what CC a buyer uses. And since it is pretty uniform how seller lose INAD chargeback, it is unlikely that they are all or even most of them using Amex.
@vintagecraze50 wrote:
@baydealz wrote:Meanwhile, let's start getting local Congressional reps involved. Their act created this. I guess they expected banks to be more discerning.
I am just flabbergasted that merchants are not fighting back on this stuff big time with the government. And we are talking BIG MERCHANTS not just puny little you and me on here. AND EBAY! ONE OF THE BIGGEST MERCHANTS.
It isn't money out of Ebay's pocket and likely not their fight. But it would be nice if we could get them onboard to do this. Ebay isn't the Merchant, the sellers are.
