Guaranteed delivery shipped on time but delivered late

[xmustangcobragtx]

The item was shipped on time but arrived 2 days late to buyer. I recieved negative feedback because of this. Is there any protection under gauranteed delivery for this situation?

I am on the handling time option.

Thank you guys for any help you can give.

[dtexley3]

Call CS and ask to have it removed.  With the handling time option eBay is responsible for the issue.

[xmustangcobragtx]

I have but the agent did not seem to know anything about it. Possibly she was new since she didn't even know much about the gauranteed delivery program.

I will try again in a few hours with another eBay rep.

[itsmostlikelytrashnottreasure]

you never know with ebay reps...

[castlemagicmemories]

If you shipped within your handling time, you did what you were supposed to do.

That feedback should be removable when you call CS.  

[jason_incognito]

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@dtexley3wrote:

Call CS and ask to have it removed.  With the handling time option eBay is responsible for the issue.

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for now.

[d-k_treasures]

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@jason_incognitowrote:

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@dtexley3wrote:

Call CS and ask to have it removed.  With the handling time option eBay is responsible for the issue.

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for now.

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And when they hand out 100 times more 5.00 coupons for late delivery, any bets on if next years statement will be 'Most packages are delivered in 3 days' instead of the touting of the 'delivered in 2 days'?

[jason_incognito]

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@d-k_treasureswrote:

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@jason_incognitowrote:

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@dtexley3wrote:

Call CS and ask to have it removed.  With the handling time option eBay is responsible for the issue.

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for now.

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And when they hand out 100 times more 5.00 coupons for late delivery, any bets on if next years statement will be 'Most packages are delivered in 3 days' instead of the touting of the 'delivered in 2 days'?

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more likely. they'll keep the program, but just start charging the seller $10 for missing the goal.

[dtexley3]

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@xmustangcobragtxwrote:

I have but the agent did not seem to know anything about it. Possibly she was new since she didn't even know much about the gauranteed delivery program.

I will try again in a few hours with another eBay rep.

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@Anonymous  Hi Trinton, why would a CS rep NOT know about the GD program and how issues should be handled?  We still are seeing a lot of posts where the CS staff don't seem to have a handle on things that you would expect they are up to speed on....

Thanks.

[lewisburggold]

If you uplode the tracking to ebay and it shows that it was sent on time they should consider removing it.

[labs118]

Handling time option it's in black and white, call back & get it removed
Point the CS to their own pages in below link

http://pages.ebay.com/seller-center/shipping/ebay-guaranteed-delivery.html#m22_tb_a1__3

If sellers who choose the handling time option meet their same-day or one-day handling time but the item is delivered late, can buyers leave negative feedback?

eBay will remove negative feedback on shipping if sellers who choose the handling time option meet their handling time commitment and the package gets scanned but the guaranteed item still arrives late.

[Anonymous]

Hi @xmustangcobragtx, negative feedback for delivery timeframes related to a Guaranteed Delivery item are automatically removed weekly. In the event that our system does not recognize your feedback as removable and you wish to appeal this decision, we are happy to review. I'll be sure to have appropriate coaching passed along to the agents you spoke with to ensure they are prepared to discuss this in more detail, as it seems this was not made clear in your call. I checked just now and I don't see a negative feedback on your profile, so I believe this has already been handled by our system.

You can review your protections by visiting our Seller Center page on the topic of Guaranteed Delivery. Towards the bottom there is an FAQ that includes details about how we handle Feedback situations like this. 

[xmustangcobragtx]

Thank you for all the responces. It was finally removed but I did still offer the buyer a partial refund.

[goodluckselling]

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@castlemagicmemorieswrote:

If you shipped within your handling time, you did what you were supposed to do.

That feedback should be removable when you call CS.  

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It is possible to ship within your handling time and use a different (slower) service which could have the outcome the OP mentioned.  I am not saying this is what happended.

Good Luck Selling!