mam98031 • Volunteer Community Member • Buyer/Seller since 1999
@ocurbane wrote:Great information.
Along those lines, I have a question. "A Seller I know" sold an item, shipped with tracking number (USPS), it went out for delivery, but requires a signature. The Post Office is holding it for the buyer to go pick it up. Buyer has told me they went to Post Office, but they couldn't find it. It seems like it has been delivered, but not sure how this could go. It's coming up on the 15 days the Post Office will hold it.
One more thing I will throw out for the group, as an FYI, an item I sold showed in tracking "Delivery Attempted - No Access to Delivery Location". I contacted the seller, and they said they were delivered and sent me a picture. I feel kind of exposed still, and just wonder about USPS tracking errors, in general.
Thoughts?
Thanks.
If this is a case of the PO not updating the tracking. Contact them ASAP with the info you have from the buyer and get them to update the tracking. You can do this from the USPS website or call the local PO where your buyer is located.
If this is a case of the PO still having the item because the buyer never picked it up, as long as the tracking reflects that it is coming back to you because the buyer did not pick up the package, you are covered under seller protection. Your buyer would not be able to win an INR.
@1tuna wrote:thank you for finding that.I also read about the shipping rollout,its hard to believe people call it the new shipping, since it was announced so long ago
I think you might be confusing two different things. It is likely that the second item you mention is the new shipping label screens. Not a new shipping policy regarding tracking.
@chapeau-noir wrote:
@mam98031 wrote:
@chapeau-noir wrote:
@mam98031 wrote:Then there is this too.
From the Ebay help pages:
You can create a shipping label from one order and upload that tracking number for all of the items in the new combined order.
https://www.ebay.com/help/selling/shipping-items/shipping-rates/offering-combined-shipping?id=4169
But that's just for unpaid items, and it sounds like at least one of the items had been paid for (or both) from reading OP's post. The usual solution on shipping is to just enter the same tracking number for each, of course, but that still doesn't cover package contents. I know some sellers refund the buyer THEN issue a combined invoice (I just refund overage through paypal). But that still doesn't cover contents.
I'm saying all this because this happened to me last year, as a matter of fact, with one item out of four 'missing'.
No it isn't. And I would NEVER advise anyone to create a shipping label for a transaction that isn't paid for.
Huh? Shipping INVOICE. Not label. INVOICE.
I simply responded to what you said. I think we may be getting something confused here. Since you responded to my listing above I thought you were responding to the quote I have in that post above. Which says nothing about shipping unpaid items or anything about an invoice.
@chapeau-noir wrote:The help page discusses both unpaid items and paid items. Unpaid items can be combined in an invoice. Separately paid items cannot be combined (hence entering the separate tracking number in each listing). The OP appears to be dealing with paid items. No mention of labels.
OH, I get it now. But I thought the thread was about separately paid for items combined into one shipment. I must have missed where the unpaid items came into the conversations. My bad. Everything I've said on the thread has to do with paid items.
BTW that is not true that you can't combined shipment of separately paid for items. I do it all the time. The Ebay shipping system allows for it as well.
@chapeau-noir wrote:Sometimes these threads are like trying to carry on four conversations at once during a loud cocktail party where at least one person is drunk.
I've had no luck at all combining paid shipments (and I ship lots of multiples) - the bulk shipping 'tool' doesn't work for me, and since I end up refunding overage I just do what the help page says and go over to Paypal to refund.
I gave a link further up thread with detailed instructions on how to do it. It has pics and everything. Maybe try that next time and see if it help you. It is doable. I hope it helps.
@1tuna wrote:I understand about the tracking needing to be in the return already.I was just commenting on the link that was supplied,back in 2018 they were talking about the new shipping page,people still refer to it as the new shipping page when its been around for a while.
its like talking about seller hub as if its new.I have been using it for a long time but some sellers still refer to it as being new,after 15 months of using something every day its not new to me,for an occasional seller it might seem new
You are talking about TWO DIFFERENT things.
The 2018 change regarding uploading tracking to be able to be covered under Seller protection. That is ONE subject.
Separately there is a new shipping label page. It is NOT related to the 2018 policy change. It is newly updated with changes. A couple of those changes was noted on a thread I started a few days back.
You are just comingling two completely different things. They are separate things all together.
