eBay

heygar1 · ‎03-28-2020

Please don't wag a finger at me. A buyer scammed me, and I accept that. What I want to know is how to avoid this happening again.

A buyer purchased a knife from me on day one and another on day two. Btw, these are seperate listings, not quantities of an identical item. Then I get a buyer request to ship the two together. No problem, (so I think). Both knives get shipped in one package with one tracking number. Two weeks go by, then the buyer files "did not receive" request for the second knife. Of course, ebay sided with the buyer.

The only take-away I can think of is to never combine shipping. But there must be a way to do this for honest people and protect myself. I'll use this as a teachable opportunity. Thank you in advance.

a_c_green · ‎03-31-2020

@Anonymous wrote:
Hi @a_c_green, while we did provide an update in the 2018 Fall Seller Update (here) regarding the requirement to upload tracking to eBay, the way that we protect sellers when there is delivery confirmation has not changed. This update primarily addressed situations where a seller has provided tracking via messages and not by directly uploading the information into the transaction. If tracking was uploaded to the transaction, or if it was uploaded into the case itself, and this tracking shows the item was delivered, the seller is still protected. The only issue would be if tracking either was not provided at all, was only provided via eBay messages, or was uploaded correctly but it did not confirm a delivery status.

Hi @Anonymous, thanks. What I was thinking of was this quote from the 2018 Fall Seller Update that you referenced above:

"Starting September 10, 2018, you will be required to upload tracking in the structured data field before the estimated delivery date has passed in order to appeal an "item not received" claim."

Now, to me, that says that if you didn't upload the tracking number before the estimated delivery date has passed, you're not going to win the INR dispute. Is that not the case?

I've always thought that the rationale behind that 2018 rule was to prevent scam sellers (or plain-white-envelope sellers who don't mail with tracking) from winning the dispute by mailing a trinket after the dispute had been filed and uploading its tracking number at that time.

dirk12955 · ‎03-31-2020

I combine separate orders almost daily.

HAd a guy buy 6 items this AM. 5 on one invoice and then he purchased a 6th item and paid for that. All with "Free shipping"

Printed my label off the 5 item order and then manually added the DC # to the 6th item.

Takes 5 seconds, Easy-Peasy

mam98031 · ‎03-31-2020

@heygar1 wrote:
I am truly glad you've never had an issue with combined shipping. And yes, now I know it is not complicated. But please re-read my second paragraph. ANY sale can be exploited if you are unfortunate to cross paths with a scammer.

That can be said amount many things with a transaction, not just combined shipping. Buyers are well protected on Ebay.

mam98031 • Volunteer Community Member • Buyer/Seller since 1999

mam98031 · ‎03-31-2020

@richardwillardcollection wrote:
Make all listings free shipping and never have that problem, combine shipping when it suits you, not customer, be sure to copy and paste tracking number to the other orders.

@richardwillardcollection

I understand for reducing the rate of S&H the buyer pays, that goes away and no refund may be necessary to offer combined shipping. But the issue on this thread had nothing to do with that. It was about tracking numbers and how Ebay wants us handling that to be protected. Not the refunding of a buyer or giving them reduced shipping rates.

But offering free shipping would not have helped the OP on this thread. Their problem would have still happened as it was related to uploading tracking numbers.

mam98031 • Volunteer Community Member • Buyer/Seller since 1999

Anonymous · ‎03-31-2020

@a_c_green wrote:

@Anonymous wrote:
Hi @a_c_green, while we did provide an update in the 2018 Fall Seller Update (here) regarding the requirement to upload tracking to eBay, the way that we protect sellers when there is delivery confirmation has not changed. This update primarily addressed situations where a seller has provided tracking via messages and not by directly uploading the information into the transaction. If tracking was uploaded to the transaction, or if it was uploaded into the case itself, and this tracking shows the item was delivered, the seller is still protected. The only issue would be if tracking either was not provided at all, was only provided via eBay messages, or was uploaded correctly but it did not confirm a delivery status.

Hi @Anonymous, thanks. What I was thinking of was this quote from the 2018 Fall Seller Update that you referenced above:

"Starting September 10, 2018, you will be required to upload tracking in the structured data field before the estimated delivery date has passed in order to appeal an "item not received" claim."

Now, to me, that says that if you didn't upload the tracking number before the estimated delivery date has passed, you're not going to win the INR dispute. Is that not the case?

I've always thought that the rationale behind that 2018 rule was to prevent scam sellers (or plain-white-envelope sellers who don't mail with tracking) from winning the dispute by mailing a trinket after the dispute had been filed and uploading its tracking number at that time.

Hi @a_c_green, the FAQ from the update addresses this more directly:

If I have tracking that proves an item was delivered even though there's an "item not received" claim, will you close the claim against me?

No. We have not changed how an "item not received" claim will be handled with valid tracking uploaded that proves delivery.

Anonymous · ‎04-02-2020

@heygar1 wrote:

Please don't wag a finger at me. A buyer scammed me, and I accept that. What I want to know is how to avoid this happening again.

A buyer purchased a knife from me on day one and another on day two. Btw, these are seperate listings, not quantities of an identical item. Then I get a buyer request to ship the two together. No problem, (so I think). Both knives get shipped in one package with one tracking number. Two weeks go by, then the buyer files "did not receive" request for the second knife. Of course, ebay sided with the buyer.

The only take-away I can think of is to never combine shipping. But there must be a way to do this for honest people and protect myself. I'll use this as a teachable opportunity. Thank you in advance.

Hi @heygar1, in addition to the great advice shared here, I want to add that you can upload tracking directly to an item not received request to show delivery. If this you aren't able to do this yourself from your end (because the tracking has already been used, for example), Customer Service can add this for you.