Got negative feedback saying "too expensive"/How to refund without defect?

[ccrrefills]

I just got my first negative feedback in years saying the item is too expensive. Is this ridiculous enough for eBay support to remove it as he obviously agreed to the price when he purchased it (I also offer a very significant quantity discount for buying just 2, even more for 3, etc.)?

Also, I have a satyisfaction guarantee so I will refund him, but I know from experience eBay gives major "out of stock" defects when you refund someone now, so how can I refund him without getting a defect?

Thank you

[richards*collection]

do you have a store, or recently closed your store? I am not saying this has any weight when calling ebay to remove defects, but a person should be allowed 2 defect removals or neg feedback removal a year, not saying there is, just should be. Try sending a feedback revision form to the customer, maybe they want a partial refund, but do not mention this, do not barter feedback for a price reduction, just saying this is a frustrating thing, I've had it happen to me, I feel your pain.

[dbmm-media]

since you already have 16 feedbacks revised, seems like you pay off people for feedback revisions.

you need to stop that nonsense 

[richards*collection]

Oh, that is smart, so they are a target, smart of you to deduce that one, they should start over then.

[emerald40]

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wrote:

I just got my first negative feedback in years saying the item is too expensive. Is this ridiculous enough for eBay support to remove it as he obviously agreed to the price when he purchased it (I also offer a very significant quantity discount for buying just 2, even more for 3, etc.)?

Also, I have a satyisfaction guarantee so I will refund him, but I know from experience eBay gives major "out of stock" defects when you refund someone now, so how can I refund him without getting a defect?

Thank you

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Wear that negative with pride.  That ridiculous buyer saw upfront exactly what the cost would be and he bought it anyway.

My opinion - unless he opens a case, block him and move on.

Actually your negative is a warning to other scammers - move on because your nonsense will not get you anywhere with me.

[fern*wood]

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wrote:

This was a $6.99 sale, so it's worth losing the money if the buyer agrees to remove the negative feedback.

I just got off the phone with eBay and they refused to remove it but I will try calling again if the buyer refuses to remove it himself.

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I would add a good follow-up for future buyers to see.  I would also make sure my listing wasn't confusing in any way to avoid the problem in the future.  If the buyer wants a refund, then he can open a case so it can be handled properly.

[emerald40]

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wrote:

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wrote:

I would call and try to get it removed. I have gotten similar taken off. Buyer is commenting on something not related to service or the item but something that was 100% in their control. If the first rep won't take it off, call back.

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I disagree. The OP clearly states a “satisfaction guarantee or your money back” on his listings. The buyer is not satisfied with what he got for the price. OP left the door wide open for this to happen. I’m not on the buyers side here.  But I don’t think it’s right to offer a satisfaction guarantee and then try to get an unsatiafied buyers negative feedback removed.....

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Wouldn't that be about the product itself not what you paid for it?

The former is sight unseen.  The latter is right there in black and white.

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