Exchange / Refund

[newtotampa]

Customer would like to exchange an item I sent in error but started process as a return.  Paypal has a hold on the payment and eBay says refund once I get item back. Is there any way to just exchange and have Paypal release payment and clear the eBay status?

[nettiemaria79]

Is that an option for you on the return? 

If Not you would need to get buyers cooperation and I think they would need to drop return due to tracking on the item they are sending back.  

[daveroo]

eBay is not smart enough to handle an exchange.

If you try you'll MOST likely run into problems and the buyer will win.

Particularly if the buyer opened a case through the Resolution Center.

Go through the process of "return for refund", then star over.

[newview]

I had this happen once. sent the exact same Brand but wrong Model of an item I had. My mistake, apologized profusely and we exchanged a few messages on how to rectify the situation to his satisfaction.

What my buyer & I agreed to do was for him to start a return, I paid for return label ... all good.

But I immediately put up a Sell Similar item (the same item he bought, same listing, but I failed to ship correctly), so that he could re-purchase it immediately and I could get it out the door on it's way. Sort of a cross-shipping situation. This eliminated any exchange mumbo-jumbo and reduced the time necessary to get the correct item to him.

Of course, I was dealing with an understanding cooperative buyer ... YMMV. He left postive feedback with no mention of the mishap.

[accessoriesetcplus]

I just did an exchange as a return. All I had to do was call Ebay and give them the new tracking # for the exchange I sent. They closed the case in my favor and released the funds.