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Global shipping program

Watched the ebay video on setting up the GSP and clicked the box to enroll and add my items but they are still not showing up worldwide or with the gsp logo. Tried contacting them on Fb, Twitter and call but each one says they dont know whats wrong. Just wondering if anyone could help me out and get this going.  thank you in advance

 

Message 1 of 18
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17 REPLIES 17

Global shipping program

Can you provide some item numbers for the items or listings you are trying to enroll?

 

Have you amended the listings to allow international shipping?

Message 2 of 18
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Global shipping program

@selsa84 

 

Quick glance at your "New Listings" shows no international shipping at all. I'm not sure if this is the direct issue you mention with GSP or not. Like I said, does international shipping need to be enabled on the listing first, and then funnel that through GSP? IDK I've never tried international shipping.

Message 3 of 18
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Global shipping program

Ive enrolled all of my items but it just wont show up. Ebay people at FB, Twitter and Call center are useless. heres an item # 225127719914, thanks for helping

Message 4 of 18
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Global shipping program

It says Im enrolled but thats it, nothing else

Message 5 of 18
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Global shipping program

@selsa84 

 

Ok, again, I've never sold internationally or used GSP. I'm aware of needing to "enroll" in GSP via the shipping preference settings under account settings...

 

So I'm getting hung up on "enroll" as you say. It says you are enrolled in your shipping preferences? You still need to edit EACH listing to allow for international shipments. Just enrolling doesn't automatically allow international shipping on every listing. You need to select which you are willing to ship internationally, and then select your shipping method (which I assume  you select GSP).

 

If you've already done this, then IDK what to say, I'm just taking your word "enroll" literally to be the shipping preferences and not individual listing settings. The listing you provided me still shows only domestic shipping. no international shipping regardless of GSP.

 

 

Message 6 of 18
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Global shipping program

It says Im enrolled but thats it, nothing else. I clicked the override button to ship internationally using GSP but nothing changed. 

Message 7 of 18
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Global shipping program

20220822_162639.jpg

 If you're talking about this, then we are on the same page and my abilities and helpfulness ends here.

 

If you're not talking about this, then this is where you need to go.

Message 8 of 18
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Global shipping program

when you enroll in the gsp it has a check box that states override no international shipping to use gsp. I checked it but still nothing. as i said neither Fb cs, twitter or the call center knows whats going on. They said theyll create and ticket and get back to me in 48 hours which is rather laughable considering theyve never gotten back to me on any issues. 

Message 9 of 18
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Global shipping program

Haha, ok, gotcha. Yep, as long as you made it there, I have no idea and am as about as useless as Ebay CS.

 

Well, glad you got that half figured out and sorry you are experiencing this. Hopefully they fix your problem!

 

Good luck!

Message 10 of 18
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Global shipping program


@selsa84 wrote:

Watched the ebay video on setting up the GSP and clicked the box to enroll and add my items but they are still not showing up worldwide or with the gsp logo. Tried contacting them on Fb, Twitter and call but each one says they dont know whats wrong. Just wondering if anyone could help me out and get this going.  thank you in advance

 


maybe this ebay link will help>

 

https://www.ebay.com/help/selling/shipping-items/setting-shipping-options/global-shipping-program?id...

Message 11 of 18
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Global shipping program

Called ebay again and they say they cant figure it out either. I assume it's just one of the many glitches they always have going on. 

Message 12 of 18
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Global shipping program

     I sell and ship a lot of things internationally through the GSP and simply check the box in the listing. I don't see anywhere on any of my listings that there is an indication that it ships through the GSP but I am looking at the item as a US buyer just as I looked at yours as a US buyer. Make sure your listing has the box checked and I believe you should be good to go. 

 

a1.jpg

 

Here is one of my listings you can look at to compare. This one has the GSP box checked. 175390435970

Message 13 of 18
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Global shipping program

 


@selsa84 wrote:

Ive enrolled all of my items but it just wont show up. Ebay people at FB, Twitter and Call center are useless. heres an item # 225127719914, thanks for helping


@selsa84,

 

That listing does have GSP shipping on it:

 

www.ebay.com/itm/225127719914

 

image.png

 

You may have already figured this out, but I think you need to revise the listings to add international shipping. I think you got it figured out with the last revision:

 

image.png

 

Message 14 of 18
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Global shipping program

You have excluded 'international shipping'. 

 

Also note that you will need to input the 'size and weight' of the packaged item for GSP to be able to charge a customer

 

If you DO NOT HAVE THIS INFO- no listings will show as 'international' 

Message 15 of 18
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