@macabrelibrarian wrote:
I received an order on the 9th that I shipped via the global shipping program (whatever it's called now), and the buyer has been messaging me nonstop since the order-- asking me to ship the order within one business day even though my page clearly says 3 business day handling time (which I did for them without mentioning it), asking me to let them know when it's shipped even after I told them ebay will notify them, not understanding tracking, not understanding that the item goes to a sorting center in the U.S. before it comes to them, sending generally nonsensical messages trying to vaguely complain about something, I'm not even sure what. I think their complaint is that they just don't know how mail works, and they are looking for a reason to get a refund right out of the gate. I've had something like this happen before.
Now, they're claiming that the USPS post office charged them extra today, out of the blue...or at least, that's what I think they're trying to say. I told them I cannot see what they have been charged by the post office besides what it says on their order information, and that if they have further questions, they should call the post office or ebay. I also told them their order is on track with an estimated delivery date of Feb 1. I've gone to great lengths to explain how this works to them to no avail, even sending them ebay's info page on how the program works.
I see an hour on the phone trying to get a negative feedback removed in my future. What do I do about this?
I get hyperactive nuts that send lots of messages and complain a lot right off the bat every now and again. They get BBL'd so I don't have to put up with their antics a second time.
#1 - keep in mind all communication with the buyer is also for eBay's benefit when reviewing a situation to decide if they will remove negative feedback. Remain polite and professional and provide factual information.
#2 - for the post office over charging... that doesn't make sense. Did they order through GSP for international delivery? The customer will never know if not enough postage was added. To start with, when you go GSP, your postage is purchased on eBay to Kentucky. If you don't purchase enough postage, they will bill eBay who will in turn charge your account/credit card/Paypal for the additional postage. (This never happened to me, but I have quite frequently gotten refunds when the package was 11.5 oz not 12.5 oz and I overpaid). USPS does not charge the customer, plus if it's international, the customer would never ever pay for a short paid shipping no matter how you purchased postage.
C.
