I think that since this is an eBay "help" page and that it makes no mention of liability, responsibilty or even the party (i.e. Pitney Bowes) involved in the shipping of Global Shipping Program items, this would not pass muster as a legal online document the way the FAQ page might.
That is true, the Help page isn't necessarily part of the Terms of Service. I don't think FAQ pages typically pass as TOS or User Agreements or binding contracts either, although that FAQ page has a "Legal" section, so maybe it does. I guess that would be up to eBay's appointed arbitration representative... 
At this point, any further discussion is going to be hampered by the fact that eBay has apparently edited the various pages since this discussion began. Since they will make no announcement and will not tell us what was changed, this is a "moving the goal posts" situation now.
@myangelandmyprincess wrote:
@ted_200 wrote:Also in those FAQ's:
Who is responsible if the item is lost or damaged?
As between you and your buyer, the risk of loss or damage to a GSP item shall remain with you until the GSP item is accepted at the Global Shipping Center or has been returned to you by Pitney Bowes from the Global Shipping Center. As between your buyer and Pitney Bowes, risk of loss or damage to a GSP item shall transfer to your buyer from Pitney Bowes and/or its third party parcel processing service providers when the GSP item leaves the Global Shipping Center.
I have no idea if this stuff is binding, nor if it is contradicted or qualified with an escape hatch somewhere else. There are enough mountains of weasel words covering this to keep an entire team of lawyers busy for a week. But it looks to me like eBay/PayPal/PB don't want to live up to their obligations and they're Sgt. Schultz-ing sellers to avoid paying their liabilities under the program terms.
In that section is where it specifically mentions the money back guarantee and PayPal purchase protection in the first drop down since it's in the same section it transfers over to the other drops downs.
Please note IM NOT saying this is fair just pointing out the legal arguments they can use
Same link under this heading says....
When does title transfer from me to the buyer?
Title to a GSP item remains with you until such time as the GSP item is successfully delivered to the designated recipient of the GSP item, at which time title to the GSP item shall transfer to the designated recipient. At no time do eBay (or its affiliates), Pitney Bowes (or its affiliates), or the third party logistics providers, shipping carriers, customs brokers, freight forwarders, or other subcontractors under contract with Pitney Bowes take title to GSP items, except as otherwise provided.
So, this is a double edged sword. No one has looked at the buyers part in this. Op what You showed in the link is that the Seller does NOT have responsibility AFTER the item is accepted by Pitney Bowes, and that it transfers to the BUYER...(see red at top)
In the next question When does title transfer to BUYER...the statement on the TOS reads...Title to a GSP item remains with you until such time as the GSP item is successfully delivered to the designated recipient of the GSP item, at which time title to the GSP item shall transfer to the designated recipient.
So, the Buyer is not also protected...one statement says they own the item when it gets to Pitney Bowes, the other says they are responsible when the item gets delivered.
The Seller reads they are PROTECTED BY eBAY and Pay Pal (and obviously it is NOT mentioned they do Not cover Chargebacks. ) BUT IT DOES SAY...Title to a GSP item remains with you until such time as the GSP item is successfully delivered to the designated recipient of the GSP item.
- eBay is willing to take responsibility IF the Buyer files a case with them if the item is broken or does not arrive. (For example: IF I buy insurance and send widget through USPS, I can't got to UPS and make a claim.).
- Pay Pal is willing to say the money has been received, it is a valid address, and we will help You with chargebacks.
- Pitney Bowes is saying we do not have ownership (title) for the item at any time...We are ONLY responsible for Delivery confirmation to the address on the box. (IF anything IS broken or not delivered then You have to file Your case with eBay, they are OUR INSURANCE!)
Amoung the fluff is Title Ownership
Anyway...Just a little tough meat to chew on. I think You are right angel.
