eBay

gjlutz · ‎04-29-2018

I sent an item through global shipping and it was damaged during transit. Usually I have had no problem with getting reimbursed in the past for this, until now.... Buyer filed through Paypal as "not as described" instead of filing through Ebay, and because of this it has been a nightmare! It has been 2 weeks, and now Paypal is saying another month to look into this??? My $200 in funds is being held, and I've called them twice with no luck. They informed me that it should have gone through Ebay, (which I'm aware of ), instead of them, but now there is nothing they can do about it. My question is; Is there a chance this will go wrong for me? Why should it be different how they treat the case just because its Paypay and not Ebay? I packed item extremely well and absolutely do not feel that this should be on me, nor do I feel the buyer should lose either. If Global shipping is going to be so difficult to use, then I will not be using them anymore, not worth the risk.

missjen831 · ‎04-30-2018

@ittybitnot wrote:
Hi @gjlutz, while eBay and PayPal are able to hold the third party shipper accountable for any damage or loss in transit through the Global Shipping Program, it does look like a chargeback was filed for this transaction, so the Financial Institution would be in charge of the investigation. They would not have the same agreement with the third party shipper and subsequently, PayPal is not able to offer the same protections as they work with you regarding the chargeback.

Interesting...so the GSP protections for an ebay seller are down the ah hem DRAIN if the buyer goes directly to their c.card processor for redress? All c.card issues come via PayPal. Why are not sellers forewarned about this GSP loophole? Been holding off buying from the UK...I see it as viable now /sarcasm.

Yep. And this should be written in the GSP policy.

One life is all we have to live
Love is all we have to give

**Formerly known as MissJen316**

ittybitnot · ‎04-30-2018

Yep. And this should be written in the GSP policy.

Indeed...for buyers or sellers would be the question that will never get addressed.

d-k_treasures · ‎04-30-2018

@ittybitnot wrote:
Yep. And this should be written in the GSP policy.

Indeed...for buyers or sellers would be the question that will never get addressed.

What happens when PP is out of the mix?

Will it be either ebay or a chargeback? What would happen if they did a chargeback when ebay takes over payment processing?

Enquiring minds want to know ..........

_____________________________
"Nothing is obvious to the oblivious"

missjen831 · ‎04-30-2018

@d-k_treasures wrote:
@ittybitnot wrote:
Yep. And this should be written in the GSP policy.

Indeed...for buyers or sellers would be the question that will never get addressed.
What happens when PP is out of the mix?

Will it be either ebay or a chargeback? What would happen if they did a chargeback when ebay takes over payment processing?

Enquiring minds want to know ..........

I don’t think we will get those answers until PayPal is out and adyen is in.

i think it’s reasonable to assume that the seller will still get the short end of the stick though.

I’m curious. Those of you who sell on other venues that accept credit cards that are not processed by PayPal—how are chargebacks handled? Do you get notified? SNAD chargebacks especially.

One life is all we have to live
Love is all we have to give

**Formerly known as MissJen316**

pjcdn2005 · ‎04-30-2018

They can't charge you for the international shipping fees or the import fees because you were not paid those fees. The payee on record for those would be PB so that's who they would recover the funds from.

@Anonymous

It seems a bit ridiculous that the seller might be out any money in this situation. Even though it was a chargeback Paypal should still protect the seller since it was gsp and then PP can recover the funds from PB. That's what they would do if it wasn't a chargeback, why can't they do that in this situation?

d-k_treasures · ‎04-30-2018

@missjen831 wrote:
@d-k_treasures wrote:
@ittybitnot wrote:
Yep. And this should be written in the GSP policy.

Indeed...for buyers or sellers would be the question that will never get addressed.
What happens when PP is out of the mix?

Will it be either ebay or a chargeback? What would happen if they did a chargeback when ebay takes over payment processing?

Enquiring minds want to know ..........

I don’t think we will get those answers until PayPal is out and adyen is in.

i think it’s reasonable to assume that the seller will still get the short end of the stick though.

I’m curious. Those of you who sell on other venues that accept credit cards that are not processed by PayPal—how are chargebacks handled? Do you get notified? SNAD chargebacks especially.

Yep - and the short end keeps getting shorter.

i've never had a CC chargeback - here or the other E, so I can't answer that question. But nowhere else offers the ebay Global SHipping Problem.

_____________________________
"Nothing is obvious to the oblivious"

Anonymous · ‎04-30-2018

@lovtaco0 wrote:

@Anonymous- Is it possible for the buyer to cancel the chargeback and instead initiate a regular PayPal SNAD case? Could this be an option for the OP to work with the buyer, explain the 3rd party insurance and try to get cooperation?

Hi @lovtaco0, once a buyer has pursued a chargeback they would no longer be able to open a dispute through either PayPal or eBay. The buyer always has options outside of eBay or PayPal, and we are only able to offer protections through our eBay Money Back Guarantee. PayPal also has options through PayPal Purchase Protection, but a chargeback does not fall under this program. The protections that eBay offers would only apply to eBay programs and we are not able to speak to the specifics of other resolution options a buyer may choose to use.

ittybitnot · ‎04-30-2018

The protections that eBay offers would only apply to eBay programs and we are not able to speak to the specifics of other resolution options a buyer may choose to use.

So for a better trading experience when the GSP is involved, a buyer should simply go to their credit card processor for a full refund, and both ebay and PayPal exit the door on the whole thing?

Is there GSP protection for sellers ONLY if a buyer makes an eBay claim?

missjen831 · ‎04-30-2018

@ittybitnot wrote:
The protections that eBay offers would only apply to eBay programs and we are not able to speak to the specifics of other resolution options a buyer may choose to use.

So for a better trading experience when the GSP is involved, a buyer should simply go to their credit card processor for a full refund, and both ebay and PayPal exit the door on the whole thing?

Is there GSP protection for sellers ONLY if a buyer makes an eBay claim?

The gsp terms say the seller is covered whether the buyer files with eBay or PayPal. But getting said seller protection when the buyer files with PP is hard. And it seems as though trintons reply is saying there is only selling protection when the MBG is used. But again the GSP terms say otherwise.

One life is all we have to live
Love is all we have to give

**Formerly known as MissJen316**

Anonymous · ‎04-30-2018

@ittybitnot wrote:

The protections that eBay offers would only apply to eBay programs and we are not able to speak to the specifics of other resolution options a buyer may choose to use.

So for a better trading experience when the GSP is involved, a buyer should simply go to their credit card processor for a full refund, and both ebay and PayPal exit the door on the whole thing?

Is there GSP protection for sellers ONLY if a buyer makes an eBay claim?

Hi @ittybitnot, as I have mentioned on this thread, the protections that eBay offers is only through our protection programs. The protections that PayPal offers are only applicable to their protection programs. The protections that another party may offer, such as a financial institution, are not eligible for protections that eBay or PayPal offer. We are not able to instruct the financial institution how to resolve this investigation, nor would the financial institution have an agreement with the third party shipper to hold them accountable.

Anonymous · ‎04-30-2018

@missjen831 wrote:

@ittybitnot wrote:

The protections that eBay offers would only apply to eBay programs and we are not able to speak to the specifics of other resolution options a buyer may choose to use.

So for a better trading experience when the GSP is involved, a buyer should simply go to their credit card processor for a full refund, and both ebay and PayPal exit the door on the whole thing?

Is there GSP protection for sellers ONLY if a buyer makes an eBay claim?

The gsp terms say the seller is covered whether the buyer files with eBay or PayPal. But getting said seller protection when the buyer files with PP is hard. And it seems as though trintons reply is saying there is only selling protection when the MBG is used. But again the GSP terms say otherwise.

Hi @missjen831, I want to clear up any confusion and clarify that PayPal has protection options for a Global Shipping Program transaction the same as eBay, however, this would not apply to a third party chargeback. While PayPal will work with the seller when a chargeback is opened, they cannot instruct the financial institution to take any specific action nor can the financial institution hold the third party shipper accountable. As you have mentioned, protections are only available from eBay through the eBay Money Back Guarantee and also from PayPal through PayPal Purchase Protection.

dhbookds · ‎04-30-2018

@Anonymous

Since the buyer, in addition to what they paid the seller, paid PB for the shipping & customs duties........who pays that back?

bubbleman2010 · ‎04-30-2018

Wanna bet the seller gets tagged with PB shipping they charged the buyer.....

rainbowcolorz · ‎04-30-2018

@missjen831 wrote:
@d-k_treasures wrote:
@ittybitnot wrote:
Yep. And this should be written in the GSP policy.

Indeed...for buyers or sellers would be the question that will never get addressed.
What happens when PP is out of the mix?

Will it be either ebay or a chargeback? What would happen if they did a chargeback when ebay takes over payment processing?

Enquiring minds want to know ..........

I don’t think we will get those answers until PayPal is out and adyen is in.

i think it’s reasonable to assume that the seller will still get the short end of the stick though.

I’m curious. Those of you who sell on other venues that accept credit cards that are not processed by PayPal—how are chargebacks handled? Do you get notified? SNAD chargebacks especially.

@missjen831 How can I tell if a cc is not processed by PP? All I see when I receive a payment over ----->

is something that says (I think) Paid via cc and then something about the $ will go into my payments account.

Once, a buyer sent me a convo right after he purchased something and said he made a mistake and didn't mean to purchase the penguin necklace and would I please refund his $. I didn't have any penguin necklace for sale and responded that perhaps he had made a penguin sale from another seller & did he still want the lion necklace he purchased from me? He said to just refund his $ and he would get back to me.

I refunded his $ and it went back to his PP account and the next day I saw he purchased the lion necklace from me but this time it was via his cc. But it never said which cc.

No idea why he did that but I haven't heard a thing and it's been about 4 months.