Glitched order nightmare.

[ratecheap_comics]

eBay customer service is non existent it seems!

I have had a sale through the global shipping program but that’s all that’s showing and I can’t process it. When I click on it I get a page saying something went wrong. I’ve had back and forth with the customer and thankfully they are understanding and well enough with it.

i have had to suffer that ridiculous AI help thing to finally get in touch with a person after about an hour to tell me they couldn’t sort it and will get back in touch within 24 hours. (that was Friday, now Tuesday morning) I’ve emailed, left messages on the what do you think option on the order itself and I’ve heard nothing!!

[jonathanbrightlight]

What exactly are you trying to do to "process" the order?  All you need is to print the shipping label to eBay's facility and ship the item.  Is that the part you're having trouble with, or are you trying to do something different?  

[dhbookds]

You are in the uk.......this is primarily a US board.......there could be problems in the UK, that we don't have here, so I'd suggest you post on that board.......

[stainlessenginecovers]

Log out and go to community on ebay.uk as you are on the US site and we do not have the Global Shipping Program here. 

[ratecheap_comics]

It’s sorted now. I was getting a something went wrong error page when you click on the “buyer paid ship now” so there was nothing I could do with it, it took a couple of phone calls and e-mails  over a week being passed around different departments but eventually it was sorted and it’s gone about a week late. just a good job the customer was cool with it.

[reallynicestamps]

You are in the UK.

There are slightly different rules for sellers there and it would be better to ask your question of your British peers instead of the Americans here.

[reallynicestamps]

https://www.youtube.com/watch?v=5UT8RkSmN4k

[mam98031]

@ratecheap_comics 

On each Ebay page there is a link to contact Customer Service at the top of the page and again at the bottom of the page.

I would suggest that you contact Ebay for Business on Facebook, Instagram or Twitter for the better trained CSRs.

Here are your options for contacting Ebay Customer Service. Please be aware that for social media CS, you send them a Private Message and briefly explain what your problem or issue is. Feel free to leave your Name, address, phone number and/or your email address in this message. It is private and secure and it may help to speed up the response for you.

https://twitter.com/askebay

https://www.facebook.com/ebay

https://www.instagram.com/ebayforsellers/

Your options will be on the left. If you use the link below you can only get to the Automated Assistant or Chat box type AGENT in the box and hit enter. You will then get more options. Not all options are available 24/7. It will depend on staffing available. So sometimes you can request a call back and sometimes you can't. Sometimes you have the Chat option available and other times it won't me. If it is important to you to use one of those options, just try back later.

If you use a cell phone or other mobile device, you may need to turn off your Spam filter so that Ebay can call you.

If you are a seller outside of the US or Canada, you will need to use the Chat Option.

https://www.ebay.com/help/eua?id=5275&mkevt=1&mkpid

https://www.ebay.com/help/home