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Getting too many bid cancellations with no reasons stated

How are buyers able to cancel their bids without asking or giving reasons to sellers? I get these notices from ebay saying a bidder has retracted or cancelled their bidsbut no reason. I’ve started listing more auction items since sales have dropped the past few months with no sign of picking up, which is troubling. Seems like I’ve had bid cancellations on at least 30% of the items I list for auction. Getting confused.

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Re: Getting too many bid cancellations with no reasons stated

The shipping commissions are my #1 issue with ebay. And I’m tired of hearing the same old excuse for it that can easily be remedied, which I’ve suggested to CS, which goes no where.
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Re: Getting too many bid cancellations with no reasons stated

I’ve been on EBay for 20 years and posted on the board during this time. Id like to to point out a couple of things

 

ebay removed the privilege of negs for buyers because so many sellers abused it to “protect” themselves. Everyday we had buyers on the boards who were ripped off, sworn at and negged for the privilege. One bad seller could run off dozens of great buyers. The bad guys knew they could get new ids but they took down good people with them, people who were proud of their good names and were driven away. Do you really want these screaming nutcases to have the ability to harm your good buyers? For the privilege of leaving a neg that nobody will see in time? Nowhere do merchants get to publicly rate their customers.

 

when eBay extended the FVF to shipping they gave us many things in return. They dropped the fee percentages for some sales. They gave everyone free listings and free pictures. Most sellers on the boards reported paying the same fees before and after.

 

furthermore sellers selling the same thing for the same total should pay the same fees, regardless of how much goes in the shipping bucket. That would seem to be common sense. Also the sellers who complain about the fees seem to think if the shipping Fvf is removed they would pay lower fees. Like that’s ever going to happen.

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Re: Getting too many bid cancellations with no reasons stated

I have always been annoyed by bid retractions.  One bidder in particular got my dander up.  When I checked his bid retraction history, I saw that it was significant and chronic.  I reported it to ebay.  They eventually came back and told me that they closed the bidder's account.

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Re: Getting too many bid cancellations with no reasons stated

@the*dog*ate*my*tablecloth

furthermore sellers selling the same thing for the same total should pay the same fees, regardless of how much goes in the shipping bucket.

 

Wellll, actually....

A Store seller may pay lower selling FVF than the normal 10%.

There are also occasional 'no selling FVF' promotions.

In those cases, a seller using 'free' shipping would pay the lower fee on part of his FVF which is covering shipping costs.

Every girl needs a hobby. Mine is pedantry.

 

@zarchy

I hope you had already added him to your Blocked Bidder List.

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Re: Getting too many bid cancellations with no reasons stated


@krys888 wrote:
I was for a year but sales dropped so bad last month that I started doing auctions hoping to pick up more sales but that’s turning out to cost more in shipping commissions than the final bids! Especially with so many retractions. Ugh.

 

 

 

No offense but then it seems that you need to be starting your auctions higher so that you can cover the fees even if you only get one bid.  List at whatever you would accept; as bids may not be there to raise the price to an acceptable level for you. 

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Re: Getting too many bid cancellations with no reasons stated


@pburn wrote:

@castlemagicmemories wrote: 

With all due respect, it's telling you right there to enter the price you intended. 

Thus implying it is required to do so.  If something is a suggestion, Ebay has stated that.


 

If it were required, eBay's bid retraction feature would not allow a bidder to retract the bid unless they reentered a new bid. The software would prohibit it from happening. As it stands, a person can retract their bid, using the reason that it was the wrong amount, and walk away. They never have to enter a "corrected" bid. Nothing prohibits that from happening, as we've seen illustrated in so many threads on these discussion boards. 

 

I'm sorry, but I don't see how it can be suggested that a second, corrected bid is required to be entered. What is it exactly that requires it, other than an interpretation of the verbiage I quoted (an interpretation with which I disagree), or prohibits a bidder from retracting and not bidding a second time? With all due respect, I just don't see how you can say it's required when it happens all the time.

 

If it were required, the bullet point would say, "In this case,  you are required to enter the price you intended to bid as soon as you've retracted the incorrect bid." And--the bid retraction software would support that.


Actually, eBay has never followed through to verify if a retraction was valid or not.  Nor have they blocked a retraction from taking place if the it is obviously an invalid one.  There is no doubt in my mind that eBay could use programs that would verify if a bidder attempting to retract a bid was doing so in violation of their policies.

 

1)  If the reason for the retraction is that the seller changed the listing after the bid was placed, software could easily and instantaneously check to see if that was true or not.

 

2)  If the reason was not being able to contact the seller, software could be used to verify if the seller's contact information on file with eBay is valid.  Of course, since eBay has decided to no longer provide this information to trading partners, it is pretty much a moot point and I see no reason for that reason to be included in the choice of three any longer.

 

3)  In the case of the entered wrong bid as a reason, they could easily tell with software that a re-bid was not placed.  In fact, they could probably tell if there was truly a typo made or whether the bidder was merely changing the amount of the bid.  (After all, if you bid $23.02 it isn't likely that you actually meant to $10.00, is it?!  Of course, failure to re-bid shows that there was not an error or typo in the first place and the bidder is merely using that as an excuse.

 

Frankly, eBay could use technology to monitor this bid retraction situation and simply not allow invalid bids to be made.  Even with eBay's history of technical glitches it is reasonable to think that such a programming solution would help alleviate the situation of serial retractions.  Of course, this would probably take away from the time that their programmers would have to work on useless features and improvements to the site.  Heaven forbid! Smiley Frustrated

"It is an intelligent man that is aware of his own ignorance."
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