eBay

illnino1080 · ‎02-01-2018

I sell a lot on eBay mostly clothes, a buyer asked if he could send a shirt back that didn't back and I refused...for the sake that he didn't ask me for any measurements nor do I know if it would have fit him or not, and made a bogus claim in the his negative feedback that the shirt was "cheap", perhaps to make his claim stronger.

I contacted eBay and said it was malicious feedback, they have yet to respond and it's been a week. Can you get these negative feedbacks removed, and why won't eBay respond?

I've had issues with eBay in the past as far as correspondence, they offer a "contact us" and to write them with issues and they never respond, is this negligence? As a seller, I feel they do absolutely nothing to listen to issues. I feel there should be a class action suit on the horizon, as there system is borderline fake as they offer to help but have no desire to.

papyruspapillo · ‎02-05-2018

Used clothing has a high rate of complaints? NO SENSIBLE PERSON WOULD BUY USED CLOTHING, ESPECIALLY SIGHT UNSEEN!

the*dog*ate*my*tablecloth · ‎02-05-2018

I buy used clothing all the time. However I only buy from sellers who look like they are professional and care about their buyers. I've had very few problems.

castlemagicmemories · ‎02-05-2018

wrote:
wrote:
Sorry, I now see the TRS banner.

Buyers have come to believe TRS means nothing~that there is no greater chance of a problem free transaction with them than you have with a newbie seller.

With all due respect to the OP, who I realize is upset, measurements were not in the listing, OP expected the buyer to ask for them, refused a return because buyer didn't ask, then said it was malicious feedback and reported the buyer.

The feedback says "Advertised as Men's Medium; small at best and cheap. Return request denied." OP's listing clearly shows size Medium in the collar and also on the adidas tag. Um, that is why the OP advertised it as a Medium, because it is a Medium. Feedback is clearly malicious, whether there were measurements or not.

Buyer indicates that the size was not a Medium; there is a possibility the item was mis-tagged. Had the listing had measurements, this may never have happened. If the item was indeed "cheap" as the buyer felt it was, there is also the possibility that the fabric was not as generously cut as it would have been in a true medium.

All items tagged Medium may not have the same measurements. Since we don't know the measurements, we can't say that this is malicious feedback, as item indeed may be small and not medium.

castlemagicmemories · ‎02-05-2018

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Castle: Let's not let the buyer off the hook entirely. He bears some responsibility to ask questions if he finds the description wanting.

Yes, he does but the listing should have all the info a buyer needs to make an informed buying decision~so the issue goes back to the seller who did not put measurements in the listing. OP took a chance that this would not happen by depending on a buyer to ask questions and we see what happened there~you can't depend on them to do that. Many buyers will just hit the back button and find another listing that has measurements, and a previous post by someone who buys a lot of clothing said that most times sellers don't answer.

Now of course there is the possibility the seller may have put measurements in the listing and the buyer might ignore them, but that did not happen here.

the*dog*ate*my*tablecloth · ‎02-05-2018

Unless the question is odd or unexpected abuyer should not have to ask. If buyers have to ask questions it means the seller is not doing his job

aimehamilto-79 · ‎02-06-2018

wrote:
wrote:
Sorry, I now see the TRS banner.

Buyers have come to believe TRS means nothing~that there is no greater chance of a problem free transaction with them than you have with a newbie seller.

With all due respect to the OP, who I realize is upset, measurements were not in the listing, OP expected the buyer to ask for them, refused a return because buyer didn't ask, then said it was malicious feedback and reported the buyer.

The feedback says "Advertised as Men's Medium; small at best and cheap. Return request denied." OP's listing clearly shows size Medium in the collar and also on the adidas tag. Um, that is why the OP advertised it as a Medium, because it is a Medium. Feedback is clearly malicious, whether there were measurements or not.

Just because it's marked Medium doesn't mean it is.

Also medium in one brand can measure very different than medium in another.

The OP didn't bother to give measurements, so there is no way of knowing the feedback was malicious

chicboutique31 · ‎02-06-2018

If you are listing clothing, measurements should absolutly be a part in your description of the item. Each clothing line has different sizing, could run big or could run small. How would the buyer know unless measurements were provided? Also, providing measurements prevents this from happening and covers you in an item not described case. You should always accept a return. Why should a buyer be stuck with an item that doesnt fit? By accepting returns, you dont lose out on anything, the buyer does as they have to pay for the returned shipping and it is your option to refund intital shipping costs. For not providing measurements, you are held responsible. This may not be the answer you were looking for but its the truth to the matter. I also sell clothing and that is how i learned. Cover your Butt, otherwise, they win.

atikovi · ‎02-06-2018

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If you are listing clothing, measurements should absolutly be a part in your description of the item.

You should always accept a return. Why should a buyer be stuck with an item that doesnt fit? By accepting returns, you dont lose out on anything,

Provide WHAT measurements? How is the average seller even know how to measure clothing? I have no idea. I just know shirts are S M L XL and pants are waist circumference and the length, you take in to have altered.

Buying clothes online is a gamble for fit. If you don't want to take that gamble, buy your clothing at a B&M store. You certainly do lose out on shipping costs sending it to the buyer. Why should a seller be out shipping if you gained weight the last time you shopped for clothes. If the seller doesn't accept returns, list it on Ebay yourself.

the*dog*ate*my*tablecloth · ‎02-06-2018

OMG measuring clothing is not rocket science! There are guides all over the interwebs with good explanations. If sellers don't want to bother to figure out how to provide measurements THEY are the ones who should sell elsewhere. If sellers are willing to provide measurements if asked, they obviously know how to do it, they are just being lazy.

Buyers are NOT being too picky by expecting basic measurements.

atikovi · ‎02-06-2018

I've never shopped for womens clothes so just for the hell of it I checked out JCPenny online and found this dress https://www.jcpenney.com/p/ronni-nicole-3-4-sleeve-lace-floral-sheath-dress/ppr5007358923?pTmplType=... Sizes are 4 to 18 which I have no idea what that means, but assume a woman would know. Nowhere does it state measurements.

thallidguy · ‎02-07-2018

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As far as removing a sellers ability to leave negs, that is simply the result of the fact that a portion of sellers could not handle the responsibility and would toss negs at buyers for the simplest of slights (such as asking to return something because it didn't fit). Getting rid of negs for buyers was one of the best moves eBay ever made.

I once came across a seller (long since NARU'd) who was selling Strat-o-Matic Baseball player cards. Judging by his feedback, he had a habit of photocopying cards and listing them as originals. He used retaliatory feedback to muddy the waters about what he was doing — every buyer who stated that he was selling counterfeits got a red donut calling him a "scammer."

Whenever the topic of feedback for buyers comes up, I think of that guy.

chrysylys · ‎02-07-2018

@atikovi wrote:
Sizes are 4 to 18 which I have no idea what that means, but assume a woman would know. Nowhere does it state measurements.

Most major retailers have size charts available for each type, style and brand of an item as they can all vary. It's usually a clickable link somewhere in the listing. Many of the etailer marketplace competitors to this site have something similar.

And a pair of jeans tagged '32 x 32' isn't always 32" around and 32" long.

Forget keeping up with the Joneses. Be the Finklegrubers!
OK kids, time to get the Dodge loaded up again. I hear 'Poppy's By the Tree' calling. This trip might be a long one too.

jobs-7 · ‎02-07-2018

THANK YOU, THANK YOU, THANK YOU! For some reason, it has become expected of Ebay clothes sellers to provide a boutique experience at Wal-Mart prices.

the*dog*ate*my*tablecloth · ‎02-07-2018

Providing simple measurements is hardly "boutique experience". Want fewer returns, provide measurements. It's not rocket science. Furthermore I also provide fabric information and even care instructions if they are unusual.

When you are being the eyes and fingertips of your buyers it is worth a little extra effort. I do it because that's what I would like to see as a buyer.

These kinds of attitudes are why clothing buyers are so difficult sometimes. They have to deal with sellers who think measurements are a boutique experience instead of simply necessary.

atikovi · ‎02-07-2018

I've bought a few golf shirts here. Take a M but because they are 100% cotton and tend to shrink, I always buy L when available. No idea what those size letters translate to as measurements and no idea how to measure myself either. Wouldn't think of asking seller to "measure" said shirt. If they don't fit perfect, I just live with it, or relist here.