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Free Shipping Not Showing up in Category Listing

Wondering why my listing doesn't indicate free shipping when I see it in the category listing..? The first attachment shows a screenshot of my listing's price. The second one is someone else's. All the other listings I see either have a price or mention free shipping. Mine doesn't. Is there a seller setting somewhere you have to  revise to get that working?
Screenshot 2023-01-17_no-free-ship.jpg   

Screenshot 2023-01-17_free-ship.jpg

Message 1 of 19
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Free Shipping Not Showing up in Category Listing

Some listings don't show the 'shipping' amount, be it free or not. Been a glitch for a while. Don't worry about it; if someone is interested in your item for your price, they will only be even more happy to see the shipping is free. 

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Message 7 of 19
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18 REPLIES 18

Free Shipping Not Showing up in Category Listing

I see free shipping in your listing. 

Message 2 of 19
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Free Shipping Not Showing up in Category Listing

Me too! IC free shipping!

Message 3 of 19
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Free Shipping Not Showing up in Category Listing

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Message 4 of 19
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Free Shipping Not Showing up in Category Listing

Where exactly don't you see it...........I see it in a search.........

 

Screenshot (346).png

Message 5 of 19
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Free Shipping Not Showing up in Category Listing

Yes, In my actual auction it is there. It also shows up in search. But if you go to the category listing (gallery or list view), it is not there.

Screenshot no free ship.jpg

Message 6 of 19
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Free Shipping Not Showing up in Category Listing

Some listings don't show the 'shipping' amount, be it free or not. Been a glitch for a while. Don't worry about it; if someone is interested in your item for your price, they will only be even more happy to see the shipping is free. 

Message 7 of 19
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Free Shipping Not Showing up in Category Listing

Thanks for that, Stainless. I suppose if they don't see any shipping amount there, they might just be all that more curious about clicking on the listing 🙂.

Message 8 of 19
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Free Shipping Not Showing up in Category Listing

I viewed on my desktop computer and  your listing shows "free 4-day shipping" (prominently displayed in "green letters").

 

Message 9 of 19
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Free Shipping Not Showing up in Category Listing


@talkingwires wrote:

Yes, In my actual auction it is there. It also shows up in search. But if you go to the category listing (gallery or list view), it is not there.

Screenshot no free ship.jpg


I can't replicate your search exactly, because your listing has now sold (congratulations).

 

However, when I tried similar searches, trying to replicate it, I consistently saw either free shipping or the price of shipping to my location,  on every listing.  No matter what kind of search I did (including a category search) and even on sold listings; it showed how much it would have cost me for shipping. See the screenshot below.

 

I think that you did not see a shipping cost  because it was your own listing  ... you can't purchase your own listing, so it does not show a shipping cost. You did see the shipping costs on the other listings, because that was what it would have cost to ship those items to you if you had purchased them. The shipping costs are shown to potential buyers.

 

FYI:  @talkingwires  and @stainlessenginecovers 

 

image.png

 

Message 10 of 19
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Free Shipping Not Showing up in Category Listing

To double check what I found, I used Ctrl-F search to highlight all the words "shipping" on the page, and scrolled down the whole page, to confirm that every listing showed the shipping cost for me (a potential buyer).

 

That was true for both the completed listings search (shown in my previous post) and the active listings search as well (shown below). In the active listings search, every organic listing showed the shipping cost. The only ones that did not show shipping were the "sponsored listings" at the end, which were duplicates, and they did show the shipping cost where they showed up naturally in the search.

 

 . . .

image.png

 

. . .

 

image.png

 

  . . .

 

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Message 11 of 19
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Free Shipping Not Showing up in Category Listing

Meant to get back to this.........

 

@lacemaker3   did you catch he was talking about browsing category searches?  I found a few absent shipping info....haven't had a chance to look at other categories........

 

Screenshot (348).png

Message 12 of 19
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Free Shipping Not Showing up in Category Listing


@dhbookds wrote:

Meant to get back to this.........

 

@lacemaker3   did you catch he was talking about browsing category searches?  I found a few absent shipping info....haven't had a chance to look at other categories........

 

...


 

Yes, I did see that he was talking about category searches.

 

The only listings I found in a category search, that did not have shipping shown, were the "extra" hits that the sponsored items got. The same listings did show the shipping cost, in their normal place in the search results. It was only the duplicated "sponsored" listings that did not show the shipping costs.

 

Message 13 of 19
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Free Shipping Not Showing up in Category Listing

 

@lacemaker3 

 

that probably is the explanation...........but don't sponsored ones have to be id'd?  that 3rd item isn't id'd as sponsored.....  so that might indicate they aren't showing it on the generic listing?  lol......we may be saying the same thing......

 

@talkingwires 

 

was your item sponsored? 

Message 14 of 19
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Free Shipping Not Showing up in Category Listing

No. I don't even know what "sponsored" is 🙂. But then again, I haven't sold on eBay for a while...

Message 15 of 19
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