As the title says, there is nothing showing the promotion.
my listing that sold has a 1 day handling time and has the authentication guarantee badge. I was charged the new fee structure of 12% for shoes under $150, but I am not seeing the eBay provided fed ex label.
when I go to create the label it says it is going to charge me and deduct the funds but ebay chat assured me it will be free which I doubt and they didn’t have much information on this new system at all either calling it a “promotion” when this is the way the authentication guarantee program will be moving forward.
does anyone know how to get the label? And/or does it not apply to shoes sold under $150?
thanks!
devon@ebay - can you confirm when the new shipping program for sneakers is supposed to go into effect?
A lot of people thought it was going to be yesterday passed on the language in the announcement:
https://community.ebay.com/t5/Announcements/Updates-to-the-sneakers-experience-on-eBay/ba-p/33246334
But your Twitter reps are telling people it's a "gradual rollout".
Which is it?
@dolcetreasures wrote:Are they joking? I’ve already went back and lowered the prices on my authentication items to accommodate the higher shipping cost to the buyer by subtracting several dollars off my asking price. Now I come to find out it’s a slow roll? This company is just f*cking unbelievable!
@dolcetreasures totally understand your frustration. Unfortunately it appears they are not joking. 😞
I just randomly scrolled through a search of Jordan's, filtered for Authenticity Guaranteed and some listings have the new $14.95 shipping and many other don't - so it does appear to be a slow roll.
Here's what it looks like on the listing page if they do have it:
@valueaddedresource wrote:
devon@ebay - can you confirm when the new shipping program for sneakers is supposed to go into effect?
A lot of people thought it was going to be yesterday passed on the language in the announcement:
https://community.ebay.com/t5/Announcements/Updates-to-the-sneakers-experience-on-eBay/ba-p/33246334
But your Twitter reps are telling people it's a "gradual rollout".
Which is it?
Hey @valueaddedresource! I was able to reach out to a specialist on this and they said that the rollout began at the beginning of October. This rollout will continue in phases and sellers will know that they have been enrolled once they see the free shipping label available to them.
Devon,
devon@ebay wrote:
@valueaddedresource wrote:devon@ebay - can you confirm when the new shipping program for sneakers is supposed to go into effect?
A lot of people thought it was going to be yesterday passed on the language in the announcement:
https://community.ebay.com/t5/Announcements/Updates-to-the-sneakers-experience-on-eBay/ba-p/33246334
But your Twitter reps are telling people it's a "gradual rollout".
Which is it?
Hey @valueaddedresource! I was able to reach out to a specialist on this and they said that the rollout began at the beginning of October. This rollout will continue in phases and sellers will know that they have been enrolled once they see the free shipping label available to them.
Thanks devon@ebay appreciate you getting that answer!
However, that leaves sellers in kind of a tough spot, not knowing if they've been enrolled until they already have an order.
It also gives those sellers who have been enrolled a bit of an unfair advantage because they are not paying FVF or ad fees on that shipping amount, whereas sellers who have not been enrolled yet are either baking shipping in to the price for "free" shipping or charging it separately and either way they are paying fees on it.
So those that eBay has chosen for the first phase are essentially paying less in fees...which is especially unfair for those who sell sneakers in the $100-$150 range that just had a fee increase with this same update.
@bdawgscollectibles @dolcetreasures just FYI, the eBay twitter reps are now telling people it could be pushed back until the end of November. 😒
devon@ebay can you confirm please?
@valueaddedresource wrote:
@bdawgscollectibles @dolcetreasures just FYI, the eBay twitter reps are now telling people it could be pushed back until the end of November. 😒
devon@ebay can you confirm please?
Hey @valueaddedresource! We have begun the rollout process for the new shipping labels through FedEx for sneakers going through our Authenticity Guaranteed program. While this process started in the beginning of October we will continue to bring more sellers in through phases.
Devon,
devon@ebay wrote:
@valueaddedresource wrote:@bdawgscollectibles @dolcetreasures just FYI, the eBay twitter reps are now telling people it could be pushed back until the end of November. 😒
devon@ebay can you confirm please?
Hey @valueaddedresource! We have begun the rollout process for the new shipping labels through FedEx for sneakers going through our Authenticity Guaranteed program. While this process started in the beginning of October we will continue to bring more sellers in through phases.
Thanks devon@ebay - I understand it is a phased rollout. The question is, how long is the phased rollout expected to take?
As I previously mentioned, doing this as a phased rollout creates a situation that gives some sellers unfair advantages over others so the longer the rollout process, the longer that unfair advantage remains in effect.
If eBay knew this was going to take several months, why was that not clearly communicated in the original announcement?
