Effective November 1, 2022, we will update how we define evidence of successful delivery for Authenticity Guarantee transactions in our eBay Money Back Guarantee program and Payment dispute seller protections.
You’re required to use a tracked shipping service showing the delivery status to the authenticator’s address in order to qualify for “Item not received” protection. Previously, we looked for evidence showing at least the city or zip code of the address. Starting November 1, we’ll look for evidence of shipment to the authenticator’s full address. Once an item is marked as received by an authenticator, delivery of the item to the buyer becomes eBay’s responsibility, and if there are any delivery issues, we’ll work with the buyer to resolve them.
We will continue to require signature confirmation for orders valued at $750 or more, and we strongly recommend shipping insurance for high value orders.
We also encourage you to save documentation from the carrier that shows the full address your orders were shipped to in the event of any disputes.
As always, thank you for selling on eBay.
The eBay Team
