@Anonymous wrote:
@shoppingwithshan wrote:
update to the update:
Something didn't seem right with the last rep I spoke with this morning. She advised me to accept the return but the gentleman I spoke with last week told me not to accept the return. I called back and was now advised to not accept the return and the investigation would now take place. I learned something new, the investigation is not contingent upon either parties escalating a case but can not be done before the 7 days of someone opening the case. Also I could be wrong but the more I call back regarding this case it almost seems like I'm transferred to someone with a bit more authority than the last rep. It probably would have been more profitable for me to accept my losses (as just part of the nature of the business). In a lot of ways it's financially smarter to do just that, in the past that's exactly what I've done. I also realized this time I had a responsibility to go through the proper steps.
@Anonymous, this seller is getting conflicting info from CS each time they call. Can you review this?
Hi @Anonymous & @shoppingwithshan, I'll ensure that any appropriate coaching is provided. From my initial investigation it does appear that the conversation from last week confirmed when eBay could be asked to step in and make a decision, but subsequent conversations have clarified that this is not in the seller's best interest. There definitely may have been some confusion through this process and I will take steps to clear this up.
Additionally, I can confirm that while we understand that a seller stands by the products they shipped out, there the buyer stating they received a different product than what was described in the listing is something the seller would need to resolve. It's possible that a mistake was made or that the item was tampered with in transit - either way, a return should be accepted and a refund issued once the item is back in the seller's possession.
